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7 results for Customer Service Manager in Albuquerque, NM

Collections Specialist 1

Albuquerque, NM
onsite
Temporary
- USD / Hourly
Account Resolution Representative We are looking for a detail oriented and driven Account Resolution Representative to join our team on a Contract basis in Albuquerque, New Mexico. In this role, you will handle a variety of collections and account resolution responsibilities, ensuring compliance while helping resolve delinquent account issues. This position requires strong communication skills, sound judgment, and the ability to work effectively in a fast paced environment. Responsibilities: Contact borrowers regarding delinquent loans by phone, email, and written correspondence. Conduct collection activities in compliance with company policies and applicable regulations. Process and record payments accurately while maintaining up to date documentation for all account actions. Help borrowers understand available options and next steps related to delinquent accounts. Maintain accurate records across systems and ensure all collection activity is properly documented. Assist with hardship related conversations and explain processes such as payment posting, repossession, insurance related impacts, refunds, charge offs, and referrals for further collection action. Provide detail oriented and courteous service while handling sensitive financial conversations. Work assigned queues, prioritize daily tasks, and keep management informed of progress and issues. Maintain confidentiality and uphold detail oriented standards in all borrower interactions. Support the department by contributing to overall efficiency and meeting performance goals. Qualifications: High school diploma or GED required. One to three years of relevant collections, credit, or lending experience preferred. Strong communication, customer service, multitasking, and problem solving skills required. Knowledge of consumer loan products such as auto loans, credit cards, mortgages, and personal loans preferred. Microsoft Office proficiency required. Spanish speaking preferred but not required.
2026-04-11T00:13:44Z

Manager of Application Support

Albuquerque, NM
onsite
Permanent
- USD / Yearly
We are looking for an experienced Manager of Application Support to lead and enhance our application support team in Albuquerque, New Mexico. In this role, you will oversee the performance and development of the team, ensuring the delivery of high-quality support for critical systems. With a focus on leadership, technical expertise, and operational excellence, you will play a key role in aligning IT services with organizational goals. Responsibilities: • Oversee the development and management of the department's budget, ensuring resources are allocated effectively. • Provide mentorship and guidance to team members, conducting regular performance reviews to foster growth and accountability. • Lead the administration and coordination of team activities, ensuring adherence to performance goals and departmental budgets. • Monitor project timelines, resources, and budgets to ensure alignment with organizational objectives. • Communicate IT updates and project progress to relevant governance groups and stakeholders. • Establish and maintain service level agreements (SLAs) for production systems to meet IT standards and customer expectations. • Define leadership responsibilities for projects involving clinical or financial management systems. • Collaborate with vendors to manage contracts and ensure timely delivery of services. • Prioritize and resolve incidents effectively, leveraging tools such as ServiceNow for issue tracking and management.
2026-04-03T01:48:45Z

Accounts Receivable Clerk

Albuquerque, NM
onsite
Contract / Temporary to Hire
- USD / Hourly
We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Albuquerque, New Mexico. This Contract to permanent position involves ensuring accurate financial records, handling customer communications, and supporting billing operations. The ideal candidate will thrive in a collaborative environment and demonstrate strong organizational and communication skills. Responsibilities: • Contact customers to collect outstanding payments and ensure timely resolution of billing issues. • Process and input invoices with accuracy and maintain organized financial records. • Respond to incoming customer inquiries in a courteous and attentive manner. • Reconcile accounts receivable transactions and ensure proper application of payments. • Collaborate with the team to support smooth financial operations and resolve discrepancies. • Perform cash applications, including posting payments to appropriate accounts. • Assist with commercial collections and follow up on overdue accounts. • Maintain compliance with company policies and procedures in all financial activities. • Generate reports related to accounts receivable and present findings to management.
2026-04-16T22:33:43Z

Bookkeeper

Los Ranchos De Albuquerque, NM
onsite
Contract / Temporary to Hire
- USD / Hourly
We are looking for a meticulous Bookkeeper to join our team in Los Ranchos de Albuquerque, New Mexico. This contract-to-permanent role offers an exciting opportunity to manage financial operations, payroll, and administrative tasks in a dynamic and customer-facing environment. The ideal candidate will have a strong background in bookkeeping and payroll, excellent organizational skills, and the ability to adapt to new systems and processes. Responsibilities: • Manage daily bookkeeping tasks, including accounts payable, accounts receivable, and bank reconciliations. • Coordinate biweekly payroll processes, ensuring accurate data collection from multiple facilities. • Prepare monthly and quarterly financial reports to support business operations. • Oversee office management responsibilities, including organizing meetings and maintaining administrative workflows. • Participate in weekly sales meetings and provide insights to improve financial and operational strategies. • Assist with the transition to more digital processes, ensuring a smooth move toward a paperless environment. • Collaborate with team members to address concerns and suggest process improvements. • Learn and integrate Bottle 360 and QuickBooks Desktop systems to streamline financial operations. • Maintain a high standard of conduct in customer- and member-facing interactions.
2026-04-09T15:48:45Z

Albuquerque Pre-Litigation Personal Injury Paralegal

Albuquerque, NM
onsite
Permanent
50000.00 - 60000.00 USD / Yearly
We are looking for an experienced Pre-Litigation Personal Injury Case Manager Paralegal to join our established Plaintiff law firm client's team in Albuquerque, New Mexico. This role is ideal for professionals with a strong background in personal injury law who excel in managing cases, handling claims, and working effectively in a fast-paced legal environment. Bilingual Spanish proficiency is highly preferred for this position. This is an in-office position with a competitive base salary, monthly bonuses and a comprehensive benefits package. Responsibilities:• Manage pre-litigation personal injury cases from inception to resolution, ensuring all deadlines and requirements are met.• Coordinate and communicate with clients, medical providers, and insurance companies to gather necessary documentation and information.• Prepare legal documents and correspondence, including claims, complaints, and briefs, using case management software.• Conduct research and analysis using tools like LexisNexis to support case development and strategy.• Maintain organized case files and ensure accurate data entry into management systems.• Handle billing functions, including tracking expenses and preparing invoices.• Oversee calendar management to schedule appointments, deadlines, and court dates.• Assist in claim administration and complaint handling to ensure timely resolutions.• Collaborate with attorneys and team members to support case preparation and client advocacy.• Utilize Adobe Acrobat and Microsoft Excel for document editing and data management.
2026-03-19T16:58:44Z

Sr. Account Resolution Rep.

Albuquerque, NM
onsite
Temporary
- USD / Hourly
Sr Account Resolution Representative We are looking for a detail oriented and driven Sr Account Resolution Representative to join our team on a Contract basis in Albuquerque, New Mexico. In this role, you will handle a variety of credit and collections responsibilities, ensuring compliance while resolving account related issues. This position requires a combination of excellent communication skills, analytical thinking, and the ability to work independently in a fast paced environment. Responsibilities:<ul><li>Conduct collection activities in compliance with company policies and applicable regulations.</li><li>Process and record payments accurately while maintaining up to date documentation for all account actions.</li><li>Address and resolve both routine and complex account issues with a focus on customer satisfaction.</li><li>De escalate challenging situations and communicate effectively to achieve resolution.</li><li>Identify trends or recurring issues and provide recommendations to improve processes.</li><li>Collaborate with team members to solve problems and escalate concerns when necessary.</li><li>Utilize credit analysis skills to assess account statuses and make informed decisions.</li><li>Recommend appropriate next steps or solutions based on borrower circumstances and established guidelines.</li><li>Maintain proficiency with Microsoft Office tools and other relevant software.</li><li>Support the department by contributing to overall efficiency and meeting performance goals.</li></ul>Qualifications:<ul><li>High school diploma or GED required.</li><li>Business related coursework preferred.</li><li>Three to five years of relevant collections, credit, or lending experience preferred.</li><li>Strong communication, professionalism, judgment, and problem solving skills required.</li><li>Knowledge of consumer loan products such as auto loans, credit cards, mortgages, and personal loans preferred.</li><li>Microsoft Office proficiency required.</li><li>Spanish speaking preferred but not required.</li></ul>
2026-04-11T00:13:44Z

Bookkeeper

Santa Fe, NM
onsite
Temporary
- USD / Hourly
We are looking for an experienced Bookkeeper to assist with a short-term accounting project in Santa Fe, New Mexico. This contract position involves cleaning up financial records, addressing a backlog of bookkeeping tasks, and supporting overdue tax preparation efforts. The role requires expertise in QuickBooks Online and a detail-oriented approach to organizing financial data. Responsibilities: • Perform comprehensive cleanup of financial records to ensure accuracy and completeness. • Utilize QuickBooks Online to manage and organize bookkeeping tasks efficiently. • Support the preparation of overdue tax documents by reconciling accounts and verifying data. • Oversee accounts payable (AP) and accounts receivable (AR) processes to maintain financial accuracy. • Conduct bank reconciliations to align financial records with statements. • Collaborate with the client to address outstanding accounting issues and implement solutions. • Ensure compliance with financial policies and standards throughout the project. • Provide regular progress updates to the client and recommend strategies for improved financial organization. • Assist with other accounting-related tasks as needed to support the project’s completion.
2026-04-09T15:43:46Z