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2 results for Aiml Engineer in Albuquerque, NM
- Albuquerque, NM
- onsite
- Contract / Temporary to Hire
- - USD / Hourly
- <p>We are seeking a Genesys Cloud Architect / Sr Telecom Engineer. </p><p><br></p><p>The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader responsible for the design, optimization, and long-term strategy of the Genesys Cloud CX platform. This role combines architectural ownership with hands-on engineering, ensuring a reliable, scalable, and high‑performing contact center environment.</p><p>Key Responsibilities</p><p>Lead the end-to-end architecture of Genesys Cloud CX, including voice, digital channels, routing, integrations, and analytics.</p><p>Develop and maintain roadmap, standards, and best practices for platform design and evolution.</p><p>Configure, administer, and optimize Genesys Cloud, including IVR, routing, and self-service workflows.</p><p>Build and manage API integrations with internal and third‑party systems.</p><p>Serve as Tier 3 escalation for complex incidents and participate in on-call rotations.</p><p>Govern platform changes to ensure security, compliance, and alignment with IT standards.</p><p>Partner with business and technical teams to translate experience goals into scalable solutions.</p><p>Maintain documentation and mentor engineering teams on platform best practices.</p><p>Other duties as needed</p><p><br></p>
- 2026-02-26T01:04:33Z
- Albuquerque, NM
- onsite
- Temporary
- - USD / Hourly
- <p>We are looking for a dedicated Software Developer to join our team in Albuquerque, New Mexico. In this role, you will contribute to the development and maintenance of web applications that enhance operational efficiency and streamline data processes within a manufacturing environment. This is a long-term contract position offering the opportunity to work on impactful projects while collaborating with talented professionals.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and maintain internal web applications using technologies such as .NET Core, Python, React, and JavaScript.</p><p>• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.</p><p>• Integrate and manage data flow between software systems and hardware components.</p><p>• Develop reports and dashboards utilizing tools like Power BI and Web Intelligence.</p><p>• Troubleshoot and debug applications to resolve issues and enhance performance.</p><p>• Implement security measures and data protection protocols to safeguard applications.</p><p>• Optimize applications for scalability, responsiveness, and efficiency.</p><p>• Create and maintain documentation, including user guides and technical manuals.</p><p>• Assist in the development and maintenance of APIs to support internal systems.</p><p>• Work with business process owners to improve workflows and drive operational improvements.</p><p>Other duties as needed</p>
- 2026-03-06T17:13:45Z