Member Support Representative Jobs in Albany, NY

Add your latest resume to match with open positions.

Insurance Follow-Up Specialist

Troy, NY
onsite
Temporary / Contract
24.00 - 28.00 USD / Hourly
Robert Half is partnering with a well-established, family-owned insurance agency that has served the Capital Region for over a century to help identify an Insurance Customer Service Representative.This is an excellent opportunity to join a close-knit team known for its exceptional customer service, strong community presence, and long-tenured employees. We're looking for someone who enjoys helping people, thrives in a busy office environment, and can bring a calm, reassuring approach to every customer interaction. What You'll Do<ul><li>Answer incoming calls regarding insurance policies, billing, renewals, and claims</li><li>Process policy changes, renewals, cancellations, and account updates</li><li>Assist customers with claims-related questions and updates</li><li>Explain coverages, deductibles, premiums, and policy details</li><li>Resolve customer concerns with professionalism, patience, and empathy</li><li>Accurately document customer interactions and policy activity</li><li>Welcome and assist walk-in customers</li><li>Support daily office operations and provide exceptional customer service</li></ul>What We're Looking For<ul><li>Strong customer service and communication skills</li><li>Experience in a professional office environment</li><li>Ability to multitask, prioritize, and stay organized</li><li>Strong attention to detail and accuracy</li><li>Comfortable managing time-sensitive requests and changing priorities</li><li>Ability to learn insurance terminology and systems quickly</li></ul>The Ideal PersonalityThe right person is someone who genuinely enjoys helping others and can build trust with customers during important life events. We're looking for someone who brings:<ul><li>Empathy, patience, and understanding</li><li>A calm, reassuring, and professional demeanor</li><li>Strong listening skills</li><li>Kindness and a service-oriented mindset</li><li>Confidence, accountability, and follow-through</li></ul>Why This Opportunity Stands Out<ul><li>Join a respected, third-generation family-owned business</li><li>Over 100 years of stability and community presence</li><li>Close-knit team with exceptional employee tenure</li><li>Opportunity to learn and grow within the insurance industry</li><li>Potential for long-term or temp-to-hire employment for the right individual</li><li>Onsite parking provided</li></ul>If you're ready to bring your customer service skills to a stable, welcoming team that values professionalism, kindness, and putting customers first, we'd love to hear from you! Apply now and contact Mary Christman and team at 518-462-1430 to share your interest now. We look forward to connecting! Thank you.
2026-10-31T02:18:50Z

Customer Service Lead

Coxsackie, NY
onsite
Temporary to Hire
22.00 - 30.00 USD / Hourly
Customer Service LeadCoxsackie, NY | Contract Opportunity Are you a customer service professional who loves creating order, improving processes, and leading by example? We're partnering with a growing manufacturing organization in Coxsackie, NY seeking a Customer Service Lead who can elevate the customer experience while helping shape the future of the department. This is more than a traditional customer service role. You'll serve as a key resource for customers, collaborate across multiple departments, streamline processes, develop standard operating procedures, and help build a customer service function that is efficient, responsive, and best-in-class. If you're someone who thrives in a fast-paced environment, enjoys solving problems, and is excited by the opportunity to make a lasting impact, we'd love to hear from you. What You'll Be DoingLead Process Improvement & Team Development<ul><li>Develop and maintain Standard Operating Procedures (SOPs) to create consistency, efficiency, and scalability.</li><li>Evaluate and modernize current customer service processes, workflows, and strategies.</li><li>Identify opportunities for continuous improvement and implement solutions that enhance service quality and operational performance.</li><li>Help establish best practices and support the ongoing growth of the customer service function.</li></ul>Deliver an Exceptional Customer Experience<ul><li>Become a trusted product resource and assist customers with product applications, order quantities, and related inquiries.</li><li>Respond promptly and professionally to customer requests while ensuring a high level of service and satisfaction.</li><li>Manage customer orders from entry through fulfillment, verifying pricing, shipping instructions, warehouse selection, and delivery requirements.</li><li>Prepare quotations, samples, and other customer requests accurately and efficiently.</li></ul>Drive Operational Excellence<ul><li>Partner closely with sales, operations, production, shipping, and warehouse teams to ensure customer expectations are met.</li><li>Monitor daily customer service and shipping activity, proactively identifying and resolving issues.</li><li>Track customer concerns, order discrepancies, and service trends while maintaining detailed documentation.</li><li>Ensure accuracy, accountability, and responsiveness across all customer-facing processes.</li></ul>
2026-10-27T13:58:42Z

Call Center Specialists

Albany, NY
onsite
Temporary / Contract
17.00 - 18.00 USD / Hourly
We are looking for two Call Center Specialists to support retailer communications and deliver responsive service from Albany, New York. These Contract positions focus on handling daily outreach and inbound inquiries while helping retailers maintain accurate instant ticket inventory and stay informed about current game offerings. The ideal candidates bring customer-focused approach, strong organization, are very comfortable on the phones, and have the ability to manage multiple priorities in a fast-paced call center environment. Responsibilities:• Coordinate and complete the daily call queue with accuracy, urgency, and consistent follow-through.• Respond to incoming calls from retailers, address questions clearly, and provide timely support for order-related concerns.• Share updates on active games, upcoming launches, jackpot activity, and promotional programs so retailers can plan effectively.• Review and prepare required forms and documentation, ensuring all records are completed correctly and submitted on time.• Partner with retailers and internal teams to research ordering discrepancies, shipment issues, and inventory-related questions.• Conduct outbound follow-up with retailers who have not yet confirmed their orders and help secure timely responses.• Use computer-based tools, including Enterprise Series and customer service systems, to enter information and track interactions.• Balance multiple tasks throughout the day while maintaining service quality and meeting productivity expectations.• Expand knowledge through cross-training to provide broader team support and improve issue resolution coverage.
2026-10-19T15:18:46Z

Legal Ad Coordinator

Albany, NY
onsite
Temporary / Contract
18.21 - 21.09 USD / Hourly
We are looking for a detail-focused Legal Admin to support a busy legal services environment in downtown Albany, New York. This Contract opportunity is ideal for someone who excels at administrative coordination, keeps multiple deadlines on track, and communicates confidently with clients and external partners. The position centers on managing legal advertising activities for newly formed LLCs, maintaining accurate documentation, and helping ensure each filing step is completed in a timely manner. Responsibilities:<ul><li>Coordinate publication requirements for newly formed LLCs.</li><li>Prepare and submit advertising information to designated newspapers.</li><li>Distribute advertisement proofs to clients and obtain necessary approvals.</li><li>Communicate with newspaper representatives regarding publication schedules and requirements.</li><li>Track publication status and maintain accurate records of active matters.</li><li>Obtain and organize affidavits of publication and related documentation.</li><li>Prepare and assemble filing packets for submission to the Department of State.</li><li>Ensure all records, filings, and supporting documents are complete and accurate.</li><li>Maintain electronic files and databases in accordance with departmental procedures.</li><li>Provide general administrative support and assist with additional office projects as assigned.</li></ul>
2026-11-03T20:53:45Z

4 results for Member Support Representative in Albany, NY