Results for Technology Trainer Jobs in Akron, OH

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Business Systems Analyst

Independence, OH
remote
Temporary / Contract
31.97 - 37.02 USD / Hourly
We are looking for a Business Systems Analyst to support users of a SaaS platform and serve as a trusted resource for resolving functional and technical questions. This Long-term Contract position is based in Independence, Ohio, and is ideal for someone who can partner closely with an experienced product support specialist while building a strong understanding of proven support practices. The role combines user support, process documentation, training, and cross-functional collaboration to improve the overall experience for end users. Responsibilities:• Investigate and resolve user-reported system issues by identifying root causes and delivering timely, practical solutions.• Support end users in navigating SaaS functionality, clarifying features, and helping them use the application effectively in day-to-day work.• Assist with onboarding activities by introducing new users to system workflows, usage standards, and available support resources.• Maintain accurate records of requests, findings, and resolutions to ensure clear documentation and knowledge sharing.• Partner with product and development teams to communicate defects, track recurring issues, and contribute to product enhancements.• Gather feedback from users and translate common pain points into actionable insights for internal stakeholders.• Lead or support training sessions that strengthen user understanding of system capabilities and best practices.• Participate in testing efforts to validate system performance, identify defects, and help maintain a dependable user experience.• Work closely with an established Product Support Specialist to learn successful support methods, communication approaches, and team standards.
2026-09-29T15:23:46Z

Help Desk/Desktop Support Analyst

Independence, OH
onsite
Temporary / Contract
18.21 - 21.09 USD / Hourly
Position SummaryOur client is seeking an experienced Software Support Analyst to join a collaborative team of support professionals. The organization is preparing to release two new software systems, requiring end users to migrate to the new platforms. This transition is expected to create an increased need for application assistance, troubleshooting, and user education.The Software Support Analyst will provide first-line support for SaaS applications, respond to incoming support requests, investigate software-related issues, and guide users through effective resolutions. The ideal candidate has previous experience supporting software or business systems, strong communication skills, sound problem-solving abilities, and an interest in developing into a future Customer Success Manager role. Key Responsibilities<ul><li>Provide first-line support for SaaS platforms, software applications, and related system functionality.</li><li>Respond to incoming support requests received by phone, email, chat, or the organization’s ticketing system.</li><li>Evaluate and prioritize support requests based on urgency, business impact, and established service expectations.</li><li>Assist end users as they migrate to and begin using two newly released software systems.</li><li>Troubleshoot application access, configuration, navigation, functionality, and general usage issues.</li><li>Gather relevant information from users and apply diagnostic procedures to identify the cause of software problems.</li><li>Ask clear, targeted questions to understand reported issues and guide users through appropriate troubleshooting steps.</li><li>Explain software features, processes, and solutions in clear, user-friendly language.</li><li>Educate users on proper system procedures to improve adoption and reduce repeated support requests.</li><li>Accurately document support requests, troubleshooting steps, identified causes, and completed resolutions in the ticketing system.</li><li>Maintain detailed records of unresolved issues and provide complete information when escalating tickets to second-level support or technical teams.</li><li>Monitor escalated issues to help ensure timely resolution and user satisfaction.</li><li>Identify recurring support trends and potential system-wide problems.</li><li>Test and document suspected software issues before forwarding them to the appropriate technical resource.</li><li>Communicate known issues, service interruptions, and resolution updates to affected users and internal stakeholders.</li><li>Contribute to support documentation, knowledge-base articles, frequently asked questions, and user instructions.</li><li>Partner with implementation, product, technical, and customer-facing teams to improve the overall user experience.</li><li>Perform additional software support responsibilities as needed.</li></ul>
2026-10-02T13:13:47Z

Bilingual Customer Service Representative

Lorain, OH
onsite
Temporary to Hire
17.10 - 18.00 USD / Hourly
We are looking for a Customer Service Representative to join a mission-driven non-profit organization in Lorain, Ohio. This on-site opportunity is a contract position, designed for someone who brings strong customer support experience, sound judgment, and a compassionate approach when assisting community members. The person in this role will help applicants navigate services, manage required documentation, and keep records organized and secure while contributing to a responsive and well-organized office environment. Responsibilities:• Assist clients with the application process by explaining next steps, gathering required information, and ensuring submissions are completed accurately.• Review documents for completeness and accuracy, follow up on missing items, and maintain records in accordance with agency guidelines and confidentiality standards.• Respond to inbound questions by phone, in person, and through virtual interactions, providing clear and courteous service to applicants and community members.• Conduct applicant interviews, coordinate appointment scheduling, and help keep daily workflows moving efficiently.• Enter and update case or client information in internal systems with a high level of precision and attention to detail.• Identify issues that may delay processing, communicate concerns promptly, and support timely resolution of client service matters.• Perform general administrative support such as typing correspondence, handling mail, organizing files, and operating standard office equipment.• Participate in training activities and follow established procedures to support consistent service delivery across the office.
2026-10-19T19:33:44Z

Sr Manager Sourcing

Akron, OH
remote
Permanent / Full Time
120000.00 - 140000.00 USD / Yearly
We are looking for an experienced Sr Manager Sourcing to lead strategic procurement initiatives focused on marketing-related spend for a company in Akron, OH. The role itself is a REMOTE role, but we'd love someone close to the location in case an onsite meeting were necessary.This role will partner closely with business stakeholders to shape category plans, run complex competitive bidding events, and uncover opportunities to improve value across supplier relationships. The ideal candidate brings strong commercial judgment, a data-driven approach to sourcing decisions, and the ability to guide negotiations involving legal, finance, and cross-functional teams. Responsibilities:• Lead end-to-end sourcing initiatives for marketing categories, including planning, supplier outreach, bid management, evaluation, and final award decisions.• Build category strategies by assessing spend patterns, business needs, market conditions, and supplier capabilities to support long-term procurement goals.• Identify suitable suppliers, compare proposals using analytical methods, and present clear recommendations that balance cost, quality, and service requirements.• Direct complex RFP processes in the marketing space and ensure projects move forward on schedule while maintaining a fair and competitive bidding environment.• Partner with internal stakeholders to define sourcing priorities, align on objectives, and strengthen collaboration across related programs and spend areas.• Negotiate commercial terms and contractual agreements in coordination with legal and finance teams to secure favorable outcomes and manage risk.• Drive cost-reduction opportunities and process improvements through category reviews, performance tracking, and continuous improvement efforts.• Support and develop team members through coaching, project guidance, cross-training, and practical feedback that strengthens sourcing and project management capabilities.• Create and maintain sourcing roadmaps that outline project pipelines, resource needs, and execution plans to meet departmental and corporate commitments.• Represent the organization in interactions with external suppliers and maintain productive vendor relationships during sourcing events and ongoing engagements.
2026-10-01T20:25:30Z

Human Resources (HR) Business Partner

Cleveland, OH
onsite
Temporary / Contract
30.00 - 35.00 USD / Hourly
We are looking for an experienced Human Resources Business Partner to provide day-to-day HR support for a university environment in Cleveland, Ohio. This Long-term Contract position will help maintain consistent HR operations by advising leaders and employees on workplace matters, compensation, job classifications, and labor relations issues. The role requires someone who is detail oriented and can work effectively in a largely onsite setting, use sound judgment, and contribute to smooth departmental operations while key team members are assigned to a major HR system initiative. Responsibilities: • Advise supervisors and staff on employee relations matters, workplace concerns, and the practical application of HR policies and procedures. • Partner with managers to address performance issues, disciplinary actions, layoffs, and other sensitive personnel situations with appropriate documentation and guidance. • Review and develop position descriptions, evaluate reclassification requests, and support organizational decisions related to role structure and staffing needs. • Conduct compensation analysis by assessing internal alignment, market expectations, and salary considerations while maintaining compliance with applicable standards. • Provide support in labor relations matters, including interpreting union agreements, responding to grievances, and working through contract-related questions. • Assist with investigations and issue resolution involving employee concerns to reduce operational risk and support fair employment practices. • Use PeopleSoft and related HR administrative tools to maintain records, process transactions, and support ongoing personnel administration. • Help sustain daily HR service levels and workload balance while portions of the team are dedicated to the Workday project. • Offer generalist HR support across a range of functions, including manager coaching, policy interpretation, and workforce-related planning.
2026-10-20T14:58:44Z

Human Resources (HR) Generalist

Medina, OH
onsite
Temporary to Hire
26.60 - 30.80 USD / Hourly
We are looking for a personable and detail-oriented Human Resources Generalist to join a manufacturing organization. This fully onsite contract opportunity with potential for a permanent role supports day-to-day HR operations while serving as a reliable resource for employees and managers across the business. The role combines employee support, recruiting coordination, onboarding, benefits assistance, and administrative follow-through in a fast-paced environment. Responsibilities: • Support daily human resources activities by answering employee questions, preparing documentation, and ensuring records are maintained accurately and confidentially. • Coordinate recruitment efforts from opening approval through candidate communication, interview scheduling, and onboarding logistics. • Lead onboarding activities for new team members, including paperwork completion, orientation support, and preparation for a smooth start. • Assist team members with benefit-related inquiries, enrollment support, leave administration, and general HR policy guidance. • Partner with managers to share updates, provide HR-related communication, and help address employee relations matters appropriately. • Maintain and update information within HR systems, including Paylocity, to help ensure employee data is current and reliable. • Review and reconcile vendor invoices as needed, following internal procedures and supporting accurate administrative processing. • Use Microsoft Office tools, including Excel and Outlook, to organize reports, track HR activity, and manage communication effectively.
2026-10-16T13:48:41Z

6 results for Technology Trainer in Akron, OH