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1 result for Operations Manager Financial Services in Akron, OH

IT Manager

Cleveland, OH
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an experienced IT Manager to oversee end-user technology support and endpoint operations across our organization in Cleveland, Ohio. In this role, you will lead a team responsible for service desk operations, endpoint lifecycle management, and IT service management processes, ensuring optimal service quality and continuous improvement. This highly visible position offers the chance to directly enhance company efficiency and profitability while fostering a culture of responsiveness and innovation. Responsibilities: • Provide leadership and direction for the IT Operations team, including performance management and setting measurable objectives. • Mentor team members to strengthen technical skills and improve service delivery. • Supervise Tier 1 and Tier 2 end-user support across all company locations, ensuring timely issue resolution. • Define, monitor, and report on key performance indicators such as response times, service quality, and compliance. • Oversee the configuration and maintenance of the company’s IT service management platform, including workflows and reporting dashboards. • Manage endpoint lifecycle processes, including deployment, provisioning, and compliance using Microsoft Intune and related technologies. • Develop and implement automation strategies to enhance operational efficiency. • Collaborate with cybersecurity teams on endpoint security and vulnerability remediation. • Coordinate user access provisioning and deprovisioning to align with company policies. • Maintain vendor relationships and assist with budgeting and lifecycle planning for hardware and software assets.
2026-04-07T00:00:00Z