<p>A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage high volumes of inbound calls from the public, providing accurate information and support.</li><li>Follow established scripts and protocols to ensure consistent communication.</li><li>Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.</li><li>Ask clarifying questions to understand caller needs and minimize errors.</li><li>Direct callers to the appropriate departments or resources based on their concerns.</li><li>Accurately document call details and interactions in the system.</li><li>Protect caller confidentiality and adhere to organizational policies.</li><li>Escalate complex or urgent issues in accordance with provided guidelines.</li><li>Work collaboratively with team members to ensure smooth operations.</li></ul>
<p>We are seeking a friendly, professional, and patient-focused Medical Customer Service Representative to join our an established healthcare practice in Ithaca, NY. In this role, you will serve as the primary point of contact for patients, providing exceptional customer service while assisting with scheduling, insurance verification, appointment coordination, and general administrative support. The ideal candidate is organized, detail-oriented, and able to thrive in a fast-paced healthcare environment.</p><p><br></p><p>Answer incoming calls and respond to patient inquiries in a professional and timely manner.</p><p>Schedule, reschedule, and confirm patient appointments.</p><p>Verify patient demographic and insurance information.</p><p>Assist patients with questions regarding services, billing, and office policies.</p><p>Maintain accurate patient records and documentation within electronic health record (EHR) systems.</p><p>Coordinate with providers, clinical staff, and insurance companies to ensure seamless patient care.</p><p>Process referrals, authorizations, and medical record requests as needed.</p><p>Handle sensitive and confidential information in compliance with HIPAA regulations.</p><p>Resolve patient concerns and escalate issues when appropriate.</p><p>Perform additional administrative and customer service duties as assigned.</p>
<p>We are seeking a friendly, professional, and patient-focused Medical Customer Service Representative to join our an established healthcare practice in Cortland, NY. In this role, you will serve as the primary point of contact for patients, providing exceptional customer service while assisting with scheduling, insurance verification, appointment coordination, and general administrative support. The ideal candidate is organized, detail-oriented, and able to thrive in a fast-paced healthcare environment.</p><p><br></p><p>Answer incoming calls and respond to patient inquiries in a professional and timely manner.</p><p>Schedule, reschedule, and confirm patient appointments.</p><p>Verify patient demographic and insurance information.</p><p>Assist patients with questions regarding services, billing, and office policies.</p><p>Maintain accurate patient records and documentation within electronic health record (EHR) systems.</p><p>Coordinate with providers, clinical staff, and insurance companies to ensure seamless patient care.</p><p>Process referrals, authorizations, and medical record requests as needed.</p><p>Handle sensitive and confidential information in compliance with HIPAA regulations.</p><p>Resolve patient concerns and escalate issues when appropriate.</p><p>Perform additional administrative and customer service duties as assigned.</p>
<p>We are seeking a friendly, professional, and patient-focused Medical Customer Service Representative to join our an established healthcare practice in Vestal, NY. In this role, you will serve as the primary point of contact for patients, providing exceptional customer service while assisting with scheduling, insurance verification, appointment coordination, and general administrative support. The ideal candidate is organized, detail-oriented, and able to thrive in a fast-paced healthcare environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Answer incoming calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Verify patient demographic and insurance information.</li><li>Assist patients with questions regarding services, billing, and office policies.</li><li>Maintain accurate patient records and documentation within electronic health record (EHR) systems.</li><li>Coordinate with providers, clinical staff, and insurance companies to ensure seamless patient care.</li><li>Process referrals, authorizations, and medical record requests as needed.</li><li>Handle sensitive and confidential information in compliance with HIPAA regulations.</li><li>Resolve patient concerns and escalate issues when appropriate.</li><li>Perform additional administrative and customer service duties as assigned.</li></ul><p><br></p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These long-term contract roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
<p>We are looking for a Patient Access Specialist to support front-end patient services in a busy healthcare setting in Roanoke, Virginia. This contract to permanent oppportunity is ideal for someone who enjoys helping patients, maintaining accurate information, and keeping daily administrative workflows organized. The person in this role will serve as a key point of contact for patients and visitors while helping ensure each interaction is handled efficiently and professionally.</p><p><br></p><p>Responsibilities:</p><p>• Greet patients and visitors in a courteous manner and create a welcoming experience from arrival through check-in.</p><p>• Complete patient intake tasks by entering demographic details, confirming coverage information, and maintaining accurate records.</p><p>• Coordinate appointment scheduling, send confirmations, and assist with follow-up changes to support clinic operations.</p><p>• Receive payments such as co-pays and reconcile daily collections with accuracy and attention to detail.</p><p>• Partner with medical and administrative staff to keep patient movement and office activity running smoothly throughout the day.</p><p>• Respond to patient questions and concerns with professionalism, and route more complex issues to the appropriate team members when needed.</p><p>• Safeguard sensitive health information by following privacy standards and established confidentiality procedures.</p>
<p>We are looking for a Customer Service Representative to join a healthcare-focused team in Middletown, New York on a Contract to Hire basis. This position supports members and partners by handling inquiries with professionalism, empathy, and strong follow-through. The role is ideal for someone who can stay organized in a fast-paced service environment while delivering clear communication and dependable issue resolution. Training for the Customer Service Representative role is conducted onsite, and the ongoing schedule is provided in advance with shifts that may include weekends.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound inquiries by asking thoughtful questions, listening carefully, and identifying the core issue behind each request.</p><p>• Review available information, conduct initial research, and assess the nature and urgency of each customer concern.</p><p>• Work with teams across the organization to obtain answers, coordinate next steps, and route complex matters to the appropriate contacts when needed.</p><p>• Place outbound calls to members, providers, brokers, pharmacies, or other parties to gather details and help bring issues to resolution.</p><p>• Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and service quality.</p><p>• Record each interaction thoroughly, including the concern raised, research completed, actions taken, and final outcome.</p><p>• Guide conversations with confidence and professionalism, using de-escalation techniques and empathy to support callers through sensitive situations.</p><p>• Provide timely updates to customers throughout the resolution process so they remain informed about status and next steps.</p><p>• Maintain attention to customer interactions while navigating systems, alerts, and multiple sources of information during the workday.</p>
<p>We are looking for a <strong>Customer Service Representative</strong> to support patient access operations in Lewes, Delaware. This contract opportunity with permanent potential is ideal for someone who enjoys helping patients, managing important registration details, and delivering attentive service in a fast-paced healthcare setting. The person in this role will handle patient account preparation, verify key information, and communicate clearly with patients and provider offices to help ensure a smooth care experience.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Prepare patient accounts in advance of scheduled visits by gathering and updating demographic, coverage, and related registration details.</p><p>• Respond to inbound and outbound calls to obtain missing information, explain next steps, and provide clear guidance to patients before appointments.</p><p>• Review physician orders for completeness, process documentation accurately, and support medical necessity and compliance-related checks.</p><p>• Create and maintain accurate patient records, including assigning medical record numbers and confirming account data is entered correctly.</p><p>• Collect insurance information, verify financial responsibility, and discuss point-of-service payments, prior balances, and available payment arrangements.</p><p>• Provide patients with instructions related to their upcoming services so they understand registration and visit requirements.</p><p>• Use designated electronic medical record platforms and supporting tools to document activity, access account information, and complete workflows efficiently.</p><p>• Deliver courteous, service-focused support that contributes to a positive patient experience and strong customer satisfaction results.</p>
<p><strong>Customer Service Representative | South San Francisco, CA</strong></p><p><br></p><p><u>Position Description:</u></p><p><br></p><p>Our client in South San Francisco is seeking a customer-focused and detail-oriented <strong>Customer Service Representative</strong> to join their team. This role is responsible for delivering exceptional service by assisting customers via phone, email, text, and in person, while ensuring inquiries are resolved accurately and efficiently.</p><p>The Customer Service Representative will manage incoming customer requests, establish and maintain customer accounts, process payments, update customer information within the CRM system, and address billing and service-related inquiries. This position is ideal for someone who enjoys interacting with customers, thrives in a fast-paced environment, and can balance multiple priorities while maintaining a high level of professionalism.</p><p><br></p><p><u>Key Responsibilities:</u></p><p><br></p><ul><li>Respond to customer inquiries by phone, email, text, and in person</li><li>Handle high-volume inbound customer calls</li><li>Establish and maintain customer accounts</li><li>Process payments and assist with billing inquiries</li><li>Accurately update customer information within CRM systems</li><li>Resolve customer concerns and service issues in a timely manner</li><li>Support general office and administrative functions</li><li>Collaborate with team members to ensure a positive customer experience</li></ul><p><br></p>
<p>We are looking for a Customer Service Representative to join a construction services team in Ohio. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing service-related inquiries, and supporting order processing in a fast-paced onsite environment. In this role, you will communicate with customers and coordinate information related to service, shipping updates, and general support requests. The position includes a structured onboarding program with classroom training followed by guided hands-on learning.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a steady volume of inbound customer calls and provide attentive assistance with service-related questions.</p><p>• Place outbound calls as needed to confirm details, follow up on requests, or share updates with customers.</p><p>• Support customers by addressing concerns related to garage door service and directing issues to the appropriate team members.</p><p>• Enter and update customer orders accurately while maintaining complete and organized records.</p><p>• Provide shipment status information and answer questions regarding order progress and delivery details.</p><p>• Coordinate service requests and ensure customer needs are documented clearly for technicians and internal teams.</p><p>• Use Microsoft Outlook and Excel to manage communication, track information, and support daily administrative tasks.</p><p>• Participate in classroom training and side-by-side shadowing to build product knowledge and service proficiency.</p>
<p>We are looking for a Patient Services Representative to support patient access operations in Roanoke, Virginia. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, communicating clearly, and keeping administrative tasks organized in a healthcare setting. In this role, you will guide patients through registration and scheduling processes while helping create an efficient and welcoming experience from arrival through follow-up.</p><p><br></p><p>Responsibilities:</p><p>• Greet patients and visitors professionally and provide courteous assistance throughout the check-in process.</p><p>• Complete patient intake activities by entering and updating demographic, insurance, and account information accurately.</p><p>• Coordinate appointment scheduling, confirm upcoming visits, and assist with rescheduling when needed.</p><p>• Collect co-payments and other patient payments, then reconcile daily receipts according to office procedures.</p><p>• Respond to patient questions with empathy and escalate complex concerns to the appropriate team members.</p><p>• Partner with clinical and administrative staff to support efficient patient flow and timely service.</p><p>• Maintain confidentiality of patient information and follow all applicable privacy and compliance standards.</p>
We are looking for a Customer Service Representative to join a healthcare-focused team in Middletown, New York on a Contract to permanent basis. This position supports members and partners by handling inquiries with professionalism, empathy, and strong follow-through. The role is ideal for someone who can stay organized in a fast-paced service environment while delivering clear communication and dependable issue resolution. Training is conducted onsite, and the ongoing schedule is provided in advance with shifts that may include weekends. <br> Responsibilities: • Handle inbound inquiries by asking thoughtful questions, listening carefully, and identifying the core issue behind each request. • Review available information, conduct initial research, and assess the nature and urgency of each customer concern. • Work with teams across the organization to obtain answers, coordinate next steps, and route complex matters to the appropriate contacts when needed. • Place outbound calls to members, providers, brokers, pharmacies, or other parties to gather details and help bring issues to resolution. • Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and service quality. • Record each interaction thoroughly, including the concern raised, research completed, actions taken, and final outcome. • Guide conversations with confidence and professionalism, using de-escalation techniques and empathy to support callers through sensitive situations. • Provide timely updates to customers throughout the resolution process so they remain informed about status and next steps. • Maintain attention to customer interactions while navigating systems, alerts, and multiple sources of information during the workday.
We are looking for a Customer Service Representative to join a healthcare-focused team in Middletown, New York on a Contract basis. This position supports members and partners by handling inquiries with professionalism, empathy, and strong follow-through. The role is ideal for someone who can stay organized in a fast-paced service environment while delivering clear communication and dependable issue resolution. Training is conducted onsite, and the ongoing schedule is provided in advance with shifts that may include weekends.<br><br>Responsibilities:<br>• Handle inbound inquiries by asking thoughtful questions, listening carefully, and identifying the core issue behind each request.<br>• Review available information, conduct initial research, and assess the nature and urgency of each customer concern.<br>• Work with teams across the organization to obtain answers, coordinate next steps, and route complex matters to the appropriate contacts when needed.<br>• Place outbound calls to members, providers, brokers, pharmacies, or other parties to gather details and help bring issues to resolution.<br>• Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and service quality.<br>• Record each interaction thoroughly, including the concern raised, research completed, actions taken, and final outcome.<br>• Guide conversations with confidence and professionalism, using de-escalation techniques and empathy to support callers through sensitive situations.<br>• Provide timely updates to customers throughout the resolution process so they remain informed about status and next steps.<br>• Maintain attention to customer interactions while navigating systems, alerts, and multiple sources of information during the workday.
We are looking for a Customer Service Representative to join a healthcare-focused team in Middletown, New York on a Contract basis. In this role, you will support callers by addressing service questions, researching concerns, and guiding issues through to resolution with professionalism and care. This position is well suited to someone who communicates clearly, stays organized in a fast-paced environment, and can balance empathy with efficient problem-solving.<br><br>Responsibilities:<br>• Handle incoming customer inquiries, ask thoughtful follow-up questions, and uncover the core issue so each concern is addressed accurately.<br>• Review available information, research account details, and complete an initial assessment to determine the nature and urgency of each case.<br>• Work with internal teams and appropriate support partners to move issues forward, involving higher-level assistance when resolution requires escalation.<br>• Place outbound calls to customers, providers, brokers, pharmacies, or other parties when additional coordination is needed to close open items.<br>• Strive to resolve concerns during the first interaction whenever possible while maintaining quality, accuracy, and a positive caller experience.<br>• Record each interaction thoroughly, including the issue presented, research completed, actions taken, and final outcome.<br>• Lead conversations with confidence and professionalism, using active listening and de-escalation techniques to manage sensitive or complex situations.<br>• Keep customers informed throughout the resolution process by providing timely updates and setting clear expectations for next steps.<br>• Maintain attention to caller needs while navigating multiple systems and on-screen prompts in a high-volume service environment.<br>• Respond to callers with empathy and respect, especially when they are sharing personal or challenging life events that affect their situation.
<p>We are looking for a Customer Service Representative to support members and other callers with timely, accurate assistance in a high-volume healthcare environment in Middletown, New York. This is a Contract position that requires strong communication skills, sound judgment, and the ability to manage inquiries with professionalism and empathy. The Customer Service Representative role includes on-site training followed by a flexible schedule posted in advance, with shifts spread across weekdays and weekends based on business needs.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound customer inquiries by asking thoughtful follow-up questions, listening carefully, and identifying the core issue before determining next steps.</p><p>• Review available information, complete initial research, and evaluate the scope of each request to support efficient and accurate problem solving.</p><p>• Partner with internal teams across departments to secure answers, coordinate support, and route complex concerns to the appropriate resource when needed.</p><p>• Place outbound calls to members, providers, brokers, pharmacies, or other parties to clarify details and move cases toward resolution.</p><p>• Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and a positive customer experience.</p><p>• Record all interactions thoroughly, including the reason for the contact, research performed, actions taken, and final outcome.</p><p>• Guide conversations with confidence and professionalism, using de-escalation techniques when necessary to help calm difficult situations.</p><p>• Keep callers informed throughout the resolution process by sharing clear status updates and setting appropriate expectations.</p><p>• Maintain strong attention during customer interactions while navigating systems and on-screen information without losing focus.</p><p>• Respond to sensitive situations with empathy and respect, especially when callers are dealing with significant personal or health-related events.</p>
<p>We are looking for a Patient Service Representative to support a busy healthcare team in Langhorne, PA. This is a Contract position focused on delivering a welcoming patient experience through appointment coordination, registration support, and responsive service over the phone and in person. The ideal candidate is organized, patient-focused, and comfortable managing a high volume of inquiries while maintaining accuracy and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate patient appointments, confirm scheduling details, and help maintain an efficient calendar for clinical services.</p><p>• Welcome patients and visitors, provide clear guidance, and address routine service questions with professionalism and empathy.</p><p>• Complete registration activities by collecting and updating demographic, insurance, and other required patient information accurately.</p><p>• Handle incoming calls promptly, assist with appointment requests, and direct inquiries to the appropriate department when needed.</p><p>• Support front-end patient service operations by ensuring records are current and administrative tasks are completed in a timely manner.</p><p>• Communicate clearly with patients regarding visit preparation, office procedures, and next steps related to their appointments.</p>
<p>This position will serve as the first point of contact for customers while supporting daily office operations. In this role, you will assist customers by phone, email, and in person, coordinate service and installation scheduling, manage customer records, and support lead management activities. The ideal candidate is detail-oriented, enjoys problem-solving, and thrives in a fast-paced environment where exceptional customer service is the top priority.</p><p><br></p><p>Responsibilities:</p><p>• Enter and maintain customer records with accuracy, ensuring account details and service information remain current in company systems.</p><p>• Coordinate installation and service appointments, adjusting schedules as needed to support efficient technician routing and timely customer support.</p><p>• Welcome visitors, assist with front desk activities, and provide in-person support for walk-in customer needs and counter sales.</p><p>• Respond to customer questions by phone and in person, delivering clear information and resolving issues with professionalism and care.</p><p>• Track and manage incoming sales and service opportunities, helping move leads through the process and connecting customers with the right solutions.</p><p>• Build working knowledge of the company’s products and services to provide informed guidance and support to customers.</p><p>• Support communication between customers and field technicians to help ensure service commitments are completed smoothly and on schedule.</p>
We are looking for a Customer Service Representative to support members and prospective members with pharmacy benefit questions in Westminster, California. This Long-term Contract position is ideal for someone who thrives in a fast-paced call center setting and is committed to delivering accurate, compassionate service. The person in this role will handle benefit-related inquiries, coordinate refill support with network pharmacies, and ensure each interaction is documented thoroughly while meeting healthcare compliance standards.<br><br>Responsibilities:<br>• Respond to inbound member and prospective member inquiries related to pharmacy benefits, coverage details, and service options.<br>• Provide assistance with prescription refill coordination by working with approved pharmacy partners when additional support is needed.<br>• Escalate medication-related or clinical issues to appropriate clinical leadership for review and follow-up.<br>• Partner with internal teams focused on medication adherence to support outreach efforts and help improve member outcomes.<br>• Participate in assigned calling campaigns designed to enhance member service and strengthen engagement.<br>• Follow established procedures, reference materials, and departmental guidelines to complete work accurately and efficiently.<br>• Identify workflow challenges, communicate improvement ideas to management, and report operational issues through proper channels.<br>• Record member interactions, actions taken, and required follow-up in designated systems according to documentation standards.<br>• Attend team meetings, training sessions, and ongoing coaching activities to maintain service quality and performance expectations.<br>• Comply with all applicable federal, state, and organizational regulations, policies, and operational requirements.
We are looking for a Customer Service Representative to support patient-facing service initiatives in Las Vegas, Nevada. This Contract position focuses on creating a welcoming clinic experience, helping patients navigate services, and reinforcing a high standard of care through clear communication and professionalism. The person in this role will work closely with patient experience leadership and clinic teams to share insights, support training efforts, and contribute to service improvement across the site.<br><br>Responsibilities:<br>• Deliver day-to-day support for patient experience programs by assisting leadership with service education and communication efforts across clinic teams.<br>• Welcome patients in clinic settings, answer general questions, and help guide individuals to the appropriate departments, waiting areas, or service locations.<br>• Act as a visible resource for patients and staff by promoting courteous interactions and reinforcing service expectations throughout the facility.<br>• Monitor and share information from clinic and provider scorecards, helping leaders understand progress toward patient experience goals and key performance measures.<br>• Partner with staff across departments to encourage strong patient and employee engagement and to help maintain a positive care environment.<br>• Identify service concerns during patient interactions and escalate issues appropriately to support timely resolution and improve satisfaction outcomes.<br>• Take part in team huddles and routine meetings to communicate updates, align on priorities, and support daily operational needs.<br>• Assist with presentations, training activities, and special assignments requested by patient experience leadership or other designated department partners.
<p>We're seeking a <strong>Customer Service Representative</strong> for our manufacturing client who will serve as the primary point of contact for customers, managing orders, resolving issues, and ensuring a positive customer experience. This is a great opportunity for someone who enjoys building relationships, solving problems, and collaborating with multiple departments in a fast-paced environment. You'll join a welcoming, team-oriented culture that values collaboration and offers a consistent first-shift schedule.</p><p><br></p><p><strong><u>What You'll Do</u></strong></p><ul><li>Process and manage customer orders through an ERP system</li><li>Review purchase orders for accuracy and coordinate order updates as needed</li><li>Communicate with customers regarding order status, shipments, pricing, and invoicing questions</li><li>Partner internally with Operations, Inventory, Sales, and Accounting to ensure customer needs are met</li><li>Maintain customer portals and web-based ordering systems</li><li>Research and resolve order discrepancies, shipment issues, and customer concerns</li><li>Provide shipment documentation and related order information</li><li>Assist with returns, credits, and other account-related requests</li><li>Support customers with system and portal-related questions</li></ul><p>If you're a customer service professional with manufacturing or order management experience and enjoy being the hub between customers and internal teams, we'd love to hear from you.</p>
<p>Our nonprofit organization is seeking a compassionate and service-oriented <strong>Customer Service Representative</strong> to support donors, community members, program participants and partners. This role is responsible for handling inquiries, providing accurate information, resolving issues and delivering a positive experience that reflects the mission and values of the organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to phone, email and in-person inquiries from donors, clients, volunteers and community partners</li><li>Provide accurate information about programs, services, events and general organization policies</li><li>Resolve routine concerns and escalate more complex issues to the appropriate team member</li><li>Maintain detailed and accurate records of interactions in the organization’s database or customer service system</li><li>Assist with donor acknowledgments, mailings, event support and administrative tasks as needed</li><li>Support program teams by coordinating appointments, registrations or service requests</li><li>Process forms, update contact information and help maintain clean and organized records</li><li>Deliver professional, empathetic and mission-driven service to all stakeholders</li><li>Collaborate with internal departments to ensure timely follow-up and issue resolution</li></ul><p><br></p>
We are looking for a Customer Service Representative to support membership services for a manufacturing organization in Diamond Bar, California. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling high-volume communication, and maintaining accurate records in a fast-paced environment. The person in this role will help deliver responsive service across phone and administrative channels while ensuring a detail-oriented and positive customer experience.<br><br>Responsibilities:<br>• Manage incoming customer calls and respond to service-related questions with accuracy and courtesy<br>• Place outbound calls as needed to follow up on requests, clarify account details, or provide updates<br>• Enter orders, service requests, and customer information into CRM and internal databases with a high level of accuracy<br>• Maintain organized documentation of customer interactions, transactions, and resolutions for recordkeeping purposes<br>• Support membership-related inquiries by providing clear guidance and timely issue resolution<br>• Coordinate with internal teams to address escalated concerns and ensure smooth completion of customer requests<br>• Perform data entry and administrative support tasks that contribute to efficient daily operations<br>• Participate in outreach activities and customer communications that strengthen engagement and service delivery
<p>We are looking for a Customer Service Representative to support clients and internal partners with responsive, accurate service in Irvine, California. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-moving environment, enjoys solving customer issues, and can manage a high volume of requests with professionalism. The role focuses on delivering a smooth customer experience across order activity, issue resolution, and day-to-day communication while contributing to a collaborative team.</p><p><br></p><p>Responsibilities:</p><p>• Manage customer inquiries through inbound and outbound communication, providing clear updates and accurate information in a timely manner.</p><p>• Take ownership of service concerns from initial contact through final resolution by coordinating with appropriate internal teams and following through with customers.</p><p>• Process customer orders and support related activities such as order entry, shipment tracking, delivery follow-up, and account setup.</p><p>• Use multiple company systems throughout the day to document interactions, research issues, and maintain accurate service records.</p><p>• Escalate recurring service challenges or customer-impacting issues to leadership with relevant details and recommended next steps.</p><p>• Contribute to assigned projects and additional team priorities as business needs evolve.</p><p>• Support a high-service environment by maintaining careful data entry standards and reviewing invoices or order details for accuracy.</p><p>• Participate in overtime coverage when requested to help meet service demands and operational deadlines.</p>
<p>Robert Half is looking for a customer-focused professional who thrives in a fast-paced environment and enjoys making a difference in the community. We are partnering with an established sanitation and waste management organization seeking a dynamic, personable, and detail-oriented <strong>Customer Service Representative (CSR)</strong> to join its growing team!</p><p><br></p><p>This is an excellent opportunity for someone who enjoys helping people, solving problems, and keeping daily operations running smoothly. As a key point of contact for customers, you will play an important role in delivering exceptional service, resolving inquiries, and ensuring a positive customer experience from the first interaction to the last.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as a primary point of contact for customers, responding to inquiries and requests via phone, email, text, and in-person interactions.</li><li>Assist customers with billing questions, payment processing, account updates, and general service inquiries.</li><li>Establish new customer accounts, maintain accurate records, and update account information within internal systems.</li><li>Investigate and resolve customer concerns, service disruptions, billing discrepancies, and other account-related issues in a timely and professional manner.</li><li>Communicate service information, answer questions, and provide clear solutions while maintaining a positive and customer-first approach.</li><li>Perform general administrative and clerical duties, including data entry, document management, filing, and other office support responsibilities.</li><li>Collaborate with internal departments and team members to ensure customer requests are addressed efficiently and service expectations are met.</li></ul><p><br></p><p><br></p>
<p>We are looking for a Customer Service Representative to join a mission-driven organization in Indianapolis, Indiana, where each conversation is an opportunity to support veterans, their families, and the broader community. This contract position with permanent potential is ideal for someone who brings patience, professionalism, and a genuine commitment to helping others. The role requires strong communication, careful documentation, and the ability to manage inquiries efficiently across multiple systems in a fast-paced service environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Assist customers by phone and through other communication channels, providing courteous, accurate, and solution-focused support for a range of questions and concerns.</p><p>• Use several applications at the same time to review information, update records, and complete service tasks without losing accuracy or efficiency.</p><p>• Investigate customer issues, identify practical next steps, and involve the appropriate team members when a matter requires escalation.</p><p>• Record interactions thoroughly and enter data with a high level of precision to maintain complete and reliable account information.</p><p>• Adjust quickly to updated procedures, changing priorities, and new tools while continuing to deliver consistent service.</p><p>• Work closely with coworkers and supervisors to share information, resolve service challenges, and contribute to a supportive team atmosphere.</p><p>• Listen carefully to customer needs, communicate clearly in both written and verbal formats, and help calm difficult situations with professionalism and empathy.</p><p>• Maintain dependable attendance and follow assigned schedules to ensure consistent coverage for customers and the team.</p>