212 Results for Help Desk Analyst Jobs in Accountemps

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Desktop Support Analyst

Stockton, CA
onsite
Temporary to Hire
25.00 - 30.00 USD / Hourly
We are looking for a Desktop Support Analyst to deliver hands-on technical support for end users in Stockton, California. This contract-to-permanent opportunity is ideal for someone who enjoys resolving day-to-day technology issues, maintaining reliable workstation performance, and providing responsive service in a fast-paced oil and gas pipeline environment. The person in this role will support hardware, software, and basic network needs while helping employees stay productive through clear communication and timely issue resolution. Responsibilities: • Diagnose and resolve technical problems involving desktop computers, laptops, printers, peripherals, and standard business applications. • Set up, configure, and maintain user workstations and connected devices to ensure dependable day-to-day operations. • Provide support for operating system and software issues across common end-user environments, including Windows, Mac, or Linux platforms. • Manage user access tasks such as account setup, password assistance, and permission updates through established support processes. • Record service requests, troubleshooting steps, and outcomes accurately to maintain clear support documentation. • Escalate advanced or unresolved incidents to the appropriate technical teams while following issues through to completion. • Assist users with basic connectivity and network-related problems that affect access to systems, applications, or shared resources. • Deliver attentive customer support that explains solutions clearly and helps end users prevent recurring issues.
2026-11-06T21:04:15Z

Desktop Support Technician

Jacksonville, FL
remote
Temporary to Hire
- USD / Hourly
Provide Tier 1-2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines
2026-10-22T13:04:03Z

IT Support Specialist

Saint Louis, MO
onsite
Permanent / Full Time
50000.00 - 60000.00 USD / Yearly
We are seeking an IT Support Specialist to join a collaborative technology team supporting a professional office environment. This role is ideal for someone who enjoys helping users, troubleshooting technical issues, and expanding their knowledge across a variety of technologies. This role works closely with the IT Manager, and will provide day-to-day end-user support while gaining exposure to infrastructure, security, and systems administration projects. This position offers the opportunity to build technical skills beyond traditional help desk responsibilities. Responsibilities<ul><li>Respond to and resolve technical support requests through the IT ticketing system.</li><li>Provide support for desktops, laptops, mobile devices, printers, and office technology.</li><li>Configure, deploy, upgrade, and troubleshoot Windows-based systems.</li><li>Manage user accounts, permissions, and groups within Active Directory and Microsoft 365.</li><li>Support conference room technology and virtual meeting platforms.</li><li>Perform device setup, imaging, deployment, replacement, and repair.</li><li>Coordinate employee onboarding and offboarding activities, including equipment provisioning and recovery.</li><li>Support mobile devices, including setup, troubleshooting, and redeployment.</li><li>Maintain hardware inventory and IT asset records.</li><li>Coordinate device repairs, recycling activities, and equipment tracking.</li><li>Package and ship technology equipment as needed.</li><li>Document procedures and maintain accurate technical records.</li><li>Collaborate with internal teams to resolve issues and improve IT services.</li><li>Assist with infrastructure and technology projects as opportunities arise.</li></ul>
2026-11-04T22:23:38Z

IT Technician

Dallas, TX
onsite
Temporary / Contract
34.00 - 39.00 USD / Hourly
We are looking for an IT Technician to provide dependable desktop support and Microsoft 365 administration for a team based in Dallas, Texas. This Long-term Contract position focuses on delivering responsive end-user assistance, maintaining secure and reliable technology operations, and keeping systems, devices, and documentation well organized. The role is ideal for a hands-on IT specialist who can balance daily support needs with asset management, account administration, and collaboration with external service providers. POSITION: IT TECHNICIANLOCATION: DALLAS, TXDURATION: 3 MONTH CONTRACT, WITH POSSIBILITY TO CONVERTRATE: $35-$38 (DEPENDING ON EXPERIENCE) RESPONSIBILITIES<ul><li>Provide onsite and remote technical support for hardware, software, and end-user issues.</li><li>Troubleshoot desktops, laptops, printers, scanners, mobile devices, and conference room technology.</li><li>Configure, deploy, maintain, and retire workstations and laptops.</li><li>Support employee onboarding/offboarding, account provisioning, and equipment management.</li><li>Administer Microsoft 365, Exchange Online, Entra ID, Azure, Intune, user accounts, licenses, and mailboxes.</li><li>Manage VPN access, mobile devices, and endpoint security tools.</li><li>Apply patches, monitor backups, and support business continuity processes.</li><li>Coordinate with the MSP and technology vendors on support requests, escalations, and maintenance activities.</li><li>Assist with security monitoring, MFA, access reviews, phishing awareness, and incident response.</li><li>Maintain IT documentation, asset inventories, and operational procedures.</li></ul>
2026-10-29T15:53:47Z

IT Support

San Jose, CA
onsite
Temporary / Contract
27.71 - 32.00 USD / Hourly
We are looking for a detail-oriented IT Support specialist to deliver responsive technical assistance and maintain smooth day-to-day technology operations for employees in California. This Contract position is ideal for someone who enjoys solving end-user issues across devices, applications, and access management while contributing to a dependable support environment. The role will work closely with internal IT teams to handle device setup, user lifecycle support, security-related tasks, and operational improvements. Responsibilities: • Deliver hands-on support for end users experiencing issues with Windows and macOS computers, accessories, and common workplace technology. • Diagnose and resolve problems involving Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint to minimize disruption to daily work. • Administer user access by assisting with account setup, password support, and application permissions through Entra ID, Active Directory, and Okta. • Support endpoint management activities including device enrollment, configuration updates, software distribution, and compliance actions using Microsoft Intune. • Investigate and address technical issues related to hardware, installed applications, network connectivity, printers, and meeting room equipment. • Prepare, image, deploy, replace, and troubleshoot laptops and other assigned devices to support employee productivity. • Coordinate IT tasks tied to employee onboarding and offboarding, ensuring timely setup and recovery of systems and equipment. • Contribute to patching efforts, endpoint remediation, and other security-focused activities to help maintain a stable and secure environment. • Manage incoming service desk requests with accurate documentation, clear user communication, and timely escalation of advanced issues to specialized teams. • Assist with operational IT initiatives such as onboarding readiness, hardware refresh efforts, and other client services projects as needed.
2026-11-02T20:48:41Z

IT Support Specialist

Utica, NY
onsite
Temporary / Contract
19.79 - 22.91 USD / Hourly
We are looking for an IT Support Specialist to deliver responsive technical assistance and outstanding customer service to students, faculty, and staff in Utica, New York. This Long-term Contract position supports a diverse computing environment that includes Windows and Mac systems, core productivity tools, account administration, and end-user issue resolution. The role also includes a meaningful audio/visual component, assisting with meeting technology, web conferencing, and event support while contributing to reliable day-to-day IT operations. Responsibilities: • Resolve support requests for hardware, software, account access, and general desktop issues while documenting troubleshooting steps and outcomes in the ticketing system. • Provide hands-on support for both Windows and Apple devices, including setup, diagnosis, repair coordination, and user assistance across a mixed-device environment. • Administer user access and related tasks in Active Directory, Microsoft 365, and Exchange to help maintain secure and efficient account management. • Assist with conferencing and AV needs by preparing rooms, launching meetings, supporting live events, and troubleshooting platforms such as Microsoft Teams, Zoom, and Webex. • Maintain accurate asset records by helping track equipment through purchasing, deployment, relocation, and retirement processes. • Support telecom and local network issue resolution, collaborating with specialized infrastructure teams when deeper technical escalation is required. • Create and update knowledge articles, standard procedures, and support documentation to improve consistency and self-service resources. • Participate in rotating escalation coverage and respond to urgent incidents, including occasional after-hours or off-site support when operational needs require it. • Follow information security standards in daily work, safeguard sensitive data, and report potential security concerns promptly. • Contribute to team meetings and cross-functional support efforts, including assisting service desk, network, or server teams as priorities shift.
2026-10-27T20:04:11Z

L1 IT Technician

Upper Darby, PA
onsite
Temporary to Hire
- USD / Hourly
We are looking for a dependable L1 IT Technician to deliver first-line technical support for employees across the organization in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving everyday technology issues, supporting users with professionalism, and helping maintain smooth IT operations. In this role, you will handle a range of desktop, account, and access-related requests while contributing to a responsive and service-oriented support environment. Responsibilities: • Resolve day-to-day technical issues involving desktops, applications, peripherals, and network access, and route more complex problems to the appropriate support level when needed. • Administer user access across Active Directory, Microsoft 365, and other business systems, including setting up accounts, resetting credentials, updating group memberships, and managing assigned licenses. • Prepare equipment and system access for new employees and departing employees by configuring workstations, installing required software, imaging devices, and coordinating hardware deployment or return. • Record support activity thoroughly within the ticketing platform, ensuring incidents, system details, troubleshooting steps, and final resolutions are accurately documented. • Provide technical assistance to employees working remotely or in hybrid arrangements by using secure remote support tools to diagnose and resolve issues. • Guide users on basic technology usage, common troubleshooting steps, and recommended practices to improve their experience and reduce repeat issues. • Help strengthen internal IT documentation by updating knowledge articles and contributing to clear support procedures for recurring tasks and service requests.
2026-11-04T16:13:46Z

Technical Support Rep

Sarasota, FL
onsite
Temporary to Hire
- USD / Hourly
We are looking for a Product Support Specialist to join a water industry organization in Sarasota, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, guiding customers through product use, and working cross-functionally to deliver a strong service experience. In this onsite role, you will support customers after the sale, help resolve instrument-related concerns, and contribute to accurate reporting and continuous improvement efforts across the support function. Responsibilities:• Investigate and resolve customer issues involving instruments, including hardware, electronics, software behavior, data output, and chemistry-related performance questions.• Lead post-implementation and post-sale training sessions to help customers use products effectively and confidently.• Guide users to the appropriate manuals, reference materials, and support resources so they can quickly find needed information.• Record service requests, warranty matters, product feedback, and quality-related concerns in internal systems with clear and complete details.• Prepare quotations for repairs and follow-up service work while coordinating return authorizations and tracking products sent in for service.• Maintain detailed case documentation that captures the reported issue, troubleshooting process, and final resolution for each interaction.• Work with quality and internal partner teams to escalate non-conformance concerns, monitor progress, and communicate updates back to customers.• Analyze recurring support trends, warranty activity, and ticket volume data, then prepare reports and dashboards for management review.• Create and refine customer-facing documentation and internal records, including product registrations, activity logs, and data cleanup efforts to improve accuracy.• Share customer insights with sales, engineering, product management, and other stakeholders to support product enhancements and process improvements.
2026-10-28T13:28:44Z

Desktop Support Analyst

Madison, WI
onsite
Temporary / Contract
25.00 - 30.00 USD / Hourly
We are seeking a customer-focused Desktop Support Technician to join a collaborative IT team supporting a mid-to-large-sized enterprise environment. This individual will provide hands-on technical support to approximately 1,000 end users, troubleshoot desktop and hardware issues, manage service requests, and assist with ongoing technology initiatives.The ideal candidate has at least 3 years of desktop support experience in a mid-to-large environment, strong documentation skills, and a genuine passion for helping end users. This role is well suited for someone who is team-oriented, adaptable, and comfortable balancing daily ticket volume with project-based work.Responsibilities<ul><li>Provide Tier 1/2 desktop and end-user support across a diverse enterprise environment.</li><li>Troubleshoot hardware, software, Windows operating system, printer, and connectivity issues.</li><li>Manage and resolve incidents and service requests through a ticketing system, including ServiceNow.</li><li>Maintain accurate ticket documentation and contribute to knowledge sharing and support procedures.</li><li>Support Microsoft Intune or SCCM for device management, deployments, group assignments, and testing.</li><li>Assist with Windows 11 upgrades for manufacturing workstations and end-user computers.</li><li>Support printer replacements and other hardware refresh initiatives throughout the manufacturing environment.</li><li>Participate in the daily ticket and phone support queues, collaborating with team members to meet service expectations.</li><li>Provide hands-on support across the campus, building relationships with end users and understanding the business environment.</li><li>Assist with additional IT projects and operational needs as they arise.</li></ul>
2026-11-03T20:23:48Z

Senior IT Support Specialist

Mount Vernon, NY
onsite
Temporary to Hire
31.66 - 36.66 USD / Hourly
We are looking for a Senior IT Support Specialist to provide hands-on technical support for end users and office technology in New York. This contract opportunity with permanent potential is ideal for someone who enjoys resolving complex support issues, maintaining reliable workstation performance, and assisting with a wide range of hardware, software, and connectivity needs. The role will support daily operations across desktops, mobile devices, collaboration tools, and core business applications while contributing to broader IT improvement efforts. Responsibilities: • Oversee incoming support requests, prioritize open incidents, and drive issues through to completion within expected service levels. • Set up, maintain, and troubleshoot desktops, laptops, monitors, mobile devices, and other end-user equipment to ensure dependable day-to-day performance. • Provide assistance with collaboration platforms, communication tools, and workplace technology used across the organization. • Diagnose and resolve problems affecting essential business applications and internal technology systems. • Contribute to device rollouts, workstation deployments, hardware refreshes, and other IT-led implementation projects. • Maintain accurate records for technology assets, equipment assignments, and support documentation. • Investigate network and connectivity problems involving local infrastructure, wireless access, and related hardware components. • Support the installation, replacement, and upgrade of network equipment and assist with cabling or physical connectivity tasks as needed. • Work with outside technology vendors to coordinate issue resolution, infrastructure support, and hardware-related project activity.
2026-10-12T20:08:44Z

IT Support Technician

Gary, IN
onsite
Temporary to Hire
21.85 - 25.30 USD / Hourly
We are looking for an IT Support Technician to provide day-to-day technical support for a manufacturing facility in Indiana. This contract opportunity with potential for a permanent role is ideal for someone who enjoys being the go-to onsite IT resource, helping employees stay productive while keeping local systems and devices running smoothly. The role will work closely with plant personnel and leadership to resolve technical issues, support core business technology, and promote reliable IT operations in an industrial environment. Responsibilities: • Deliver frontline technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues across the site. • Support desktop and laptop computers, printers, scanners, mobile devices, and other end-user equipment to maintain daily operations. • Manage and update service desk requests, ensuring issues are documented clearly and addressed in a timely manner. • Troubleshoot Windows 10 and Windows 11 environments, including user accounts, device performance, and standard application problems. • Provide support for Microsoft 365 tools and assist with routine administrative tasks tied to user productivity services. • Help maintain local infrastructure by identifying and addressing basic network connectivity issues involving TCP/IP, DNS, DHCP, and wireless access. • Keep hardware inventory records and technical documentation organized, accurate, and up to date. • Partner with site leadership and other IT contacts to support stable technology operations within the manufacturing plant.
2026-10-30T20:23:47Z

IT Help Desk Support Specialist

Century City, CA
remote
Temporary / Contract
25.00 - 35.00 USD / Hourly
Position Summary We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment. Key Responsibilities<ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul>
2026-10-26T17:58:43Z

IT Support Specialist

Lenexa, KS
onsite
Temporary to Hire
- USD / Hourly
We are looking for an IT Site Support Specialist to provide hands-on technical assistance and dependable day-to-day support for end users in Lenexa, Kansas. This contract opportunity with permanent potential is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping maintain a stable and efficient technology environment. The role will work closely with employees and internal teams to troubleshoot incidents, support infrastructure needs, and deliver responsive service across the site. Responsibilities: • Provide frontline technical support for desktop, laptop, printer, and mobile device issues, ensuring timely resolution for end users. • Diagnose and address problems related to operating systems, standard business applications, and basic network connectivity. • Manage and document support requests through the ticketing system, keeping records accurate and users informed throughout the process. • Install, configure, and maintain workstation hardware, peripherals, and approved software in alignment with company standards. • Support onsite technology infrastructure by assisting with device setup, connectivity troubleshooting, and routine maintenance tasks. • Escalate complex incidents to appropriate teams when needed and collaborate to drive issues through to completion. • Assist with user account support, access-related requests, and general technology onboarding activities for employees. • Contribute to a positive support experience by communicating clearly, prioritizing service requests, and following established processes.
2026-10-13T12:58:41Z

IT Support Specialist

Lenexa, KS
onsite
Temporary to Hire
- USD / Hourly
We are looking for an IT Site Support Specialist to provide hands-on technical support for end users and maintain reliable workplace technology in Lenexa, Kansas. This contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while delivering a strong customer support experience. The person in this role will help keep day-to-day IT operations running smoothly by supporting desktop environments, infrastructure components, and service management processes. Responsibilities: • Deliver onsite technical assistance for desktops, laptops, peripherals, and mobile devices to minimize employee downtime. • Diagnose and resolve incidents involving operating systems, basic network connectivity, user accounts, and standard business applications. • Manage support requests through the ServiceNow platform, ensuring accurate documentation, timely updates, and proper ticket resolution. • Install, configure, and replace end-user hardware and software in accordance with internal IT standards. • Support local technology infrastructure by identifying issues, escalating complex problems when needed, and coordinating with broader IT teams. • Perform routine workstation setup, imaging, and deployment for new employees, role changes, and equipment refreshes. • Maintain inventory records for devices and accessories while helping ensure equipment is tracked and available for business needs.
2026-10-13T12:58:41Z

Desktop Support Analyst

Strawberry Plains, TN
onsite
Temporary / Contract
21.00 - 25.00 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for a contract position based in Tennessee. This role will focus on assisting employees with computer replacements, setting up newly issued devices, and ensuring users can access core business tools without disruption. The position also includes preparing returned equipment for reuse through imaging, validation, and inventory tracking while delivering detail-oriented on-site support throughout the deployment process. Responsibilities:• Coordinate directly with employees to schedule workstation swap appointments and deliver replacement laptops efficiently.• Guide users through initial Windows sign-in, device setup, and access verification for Outlook, Teams, OneDrive, printers, and network resources.• Confirm that user files, synchronized content, and essential settings are available on newly assigned computers.• Troubleshoot common issues related to authentication, application access, syncing, connectivity, and browser configuration during deployment.• Collect legacy devices after successful replacement and verify that required data has been transferred before preparing equipment for reuse.• Reimage returned computers using approved desktop imaging standards, complete setup tasks, and validate readiness for redeployment using Microsoft InTune.• Maintain accurate asset records for issued and recovered devices to support inventory control throughout the project.• Escalate complex issues involving permissions, infrastructure, or specialized applications to the appropriate IT or OT teams.• Keep deployment, reimaging, and troubleshooting inventory organized and communicate progress, exceptions, and risks to the designated project lead.
2026-10-29T17:28:46Z

Senior IT Help Desk Support Technician

Scottsdale, AZ
remote
Temporary to Hire
23.00 - 25.00 USD / Hourly
The Senior IT Help Desk Support Technician serves as the first point of contact for employees requiring technical assistance. This role is responsible for providing timely Tier 2 support, along with select Tier 3 support responsibilities, by troubleshooting hardware, software, network, and user-related issues while delivering excellent customer service. The technician documents and tracks requests through the help desk ticketing system, resolves issues whenever possible, and escalates more complex problems as needed. This position reports to the Help Desk Supervisor and receives moderate supervision with ongoing training and development opportunities. Essential Duties and Responsibilities<ul><li>Serve as the first point of contact for Tier 2 IT support requests, while assisting with Tier 3 technical issues as needed.</li><li>Prioritize, document, and manage support tickets according to urgency and business impact.</li><li>Provide technical support for computer hardware, software, printers, mobile devices, and peripheral equipment.</li><li>Respond to support requests in person, by phone, email, or through the ticketing system.</li><li>Install, configure, troubleshoot, repair, and upgrade desktop and laptop computers, operating systems, and software applications.</li><li>Diagnose and resolve hardware, software, network, and connectivity issues, escalating more complex problems when appropriate.</li><li>Configure and install computer peripherals, including monitors, printers, scanners, and other devices.</li><li>Perform routine computer maintenance, including operating system updates, malware and virus removal, system cleanup, and performance optimization.</li><li>Assist with user account setup, password resets, and access-related issues.</li><li>Maintain accurate documentation of all work performed, including ticket updates, resolutions, and daily activity logs.</li><li>Develop and maintain user documentation, training materials, and knowledge base articles.</li><li>Provide basic computer training and guidance to employees on software applications and IT best practices.</li><li>Monitor recurring technical issues and communicate trends or recommendations for long-term improvements.</li><li>Follow up with users to verify issues have been fully resolved and ensure a positive support experience.</li><li>Assist with office technology projects, equipment deployments, inventory management, and other IT-related initiatives.</li><li>Perform general administrative and office tasks as assigned.</li><li>Complete other duties and special projects as assigned.</li></ul>
2026-10-29T17:33:44Z

Senior Desktop Support Analyst

Worcester, MA
onsite
Permanent / Full Time
75000.00 - 85000.00 USD / Yearly
We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment. Responsibilities: • Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms. • Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution. • Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently. • Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption. • Translate technical concepts into clear, practical guidance for users who may not have a technical background. • Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion. • Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
2026-10-19T14:13:45Z

IT Support Specialist II

Virginia Beach, VA
onsite
Temporary to Hire
28.50 - 30.00 USD / Hourly
We are looking for an IT Support Specialist II to provide dependable technical support and hands-on endpoint assistance for employees in Virginia Beach, Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, maintaining reliable device operations, and supporting core Microsoft and identity administration tasks. In this role, you will manage incoming support requests, contribute to system stability and security monitoring, and help keep IT processes and documentation current. Responsibilities: • Manage the daily support queue by assessing incoming issues, documenting activity, resolving Tier 1 and Tier 2 requests, and closing tickets within defined service expectations. • Record all support interactions, including direct and walk-up requests, in the ticketing system so work can be prioritized, tracked, and reported accurately. • Troubleshoot user-facing technical problems involving computers, software, printers, peripherals, connectivity, and account access, escalating more complex matters with complete notes when needed. • Prepare, deploy, maintain, repair, and track inventory for workstations, mobile devices, printers, and related equipment across the organization. • Carry out assigned administration tasks in Active Directory, Microsoft 365, and Entra ID, including account setup, group updates, licensing changes, onboarding, offboarding, and access management. • Perform approved patching and update activities for workstations and servers, review backup results each day, and raise any failures or exceptions for further action. • Monitor endpoint, backup, system, and security alerts, complete initial troubleshooting, and escalate suspicious activity or policy concerns to the appropriate technical lead. • Create and update knowledge articles, runbooks, support procedures, hardware records, and recurring service trend reports to improve operational visibility and consistency. • Assist with network and infrastructure troubleshooting, backup and recovery exercises, and evaluation or user support for approved technologies such as Microsoft Copilot. • Travel occasionally to satellite offices as needed to provide onsite technical support and related IT assistance.
2026-10-09T14:34:09Z

Service Desk Specialist

Century City, CA
remote
Temporary / Contract
34.00 - 36.00 USD / Hourly
Email: valerie.montoya@rht.(com) for immediate consideration! Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging, and troubleshooting O365, MAC equipment along with Windows equipment and more. Hours: 10am -7pm (PST) Top Skills:<ul><li>Enterprise and/or Entertainment Exp.</li><li>5+ Years of Exp. in Escalated Service Desk</li><li>White-Glove/VP/Exec Support</li><li>M365, AD/Entra ID</li><li>Windows/Mac OS Exp. (Blended Userbase)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM endpoint management </li><li>L3 Ticketing</li><li>Audio/Visual Set up/Troubleshooting</li><li>MFA</li></ul>
2026-11-07T00:43:43Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users and departmental technology needs in Philadelphia, Pennsylvania. This Contract position focuses on maintaining reliable desktop systems, resolving hardware and software issues, and supporting a broad range of computing equipment used in day-to-day operations. The ideal candidate brings a service-focused approach, strong troubleshooting ability, and the confidence to work independently while collaborating with technical and non-technical stakeholders. Responsibilities: • Deliver desktop support by installing, configuring, repairing, and maintaining computers, operating systems, peripheral devices, and specialized research-related equipment. • Investigate and resolve technical incidents, respond to user inquiries, and restore service quickly while escalating uncommon or higher-risk issues when needed. • Guide employees on proper system and equipment use, helping them work effectively and follow established technology practices. • Recommend appropriate hardware and software purchases by providing technical input, product guidance, and specification details for departmental needs. • Review the local computing environment to identify opportunities for improved performance, reliability, and process efficiency. • Participate in the assessment and rollout of technology solutions, including product testing, implementation support, and validation with end users. • Maintain accurate records by updating service tickets, documenting assigned work, and keeping inventory information current. • Support configuration and user administration tasks within Windows environments and Active Directory as part of daily desktop operations.
2026-10-15T15:33:45Z

Desktop Support Analyst

Madison, WI
onsite
Temporary to Hire
38.00 - 44.00 USD / Hourly
We are looking for a Desktop Support Analyst to join a team in Madison, Wisconsin in a contract-to-permanent capacity. This position is ideal for a highly hands-on, detail-oriented individual who enjoys validating hardware and software performance, partnering with product and support stakeholders, and turning technical findings into clear recommendations. The role centers on evaluating connected devices and workstation technologies, with a strong emphasis on testing, troubleshooting, and documenting results in a fast-paced environment. Responsibilities: • Conduct extensive hands-on testing and validation of desktop hardware, peripherals, and integrated technology solutions to confirm performance, reliability, and compatibility. • Partner closely with product and support teams to investigate technical issues, share findings, and help improve end-user device experiences. • Assess a wide range of equipment, including Bluetooth and BTLE devices, mobile hardware, tablets, scanning tools, scales, indicators, and other connectivity-related technologies. • Research emerging hardware options and compare vendor solutions to support informed recommendations for device selection and deployment. • Install, configure, image, and troubleshoot Windows 10 workstations and related desktop equipment in accordance with operational needs. • Validate hardware and software integrations involving RFID-enabled tools, embedded devices, and other digital hardware components. • Create detailed documentation covering test procedures, outcomes, technical observations, and recommended next steps for stakeholders. • Support investigation and resolution of hardware issues by analyzing device behavior, connectivity performance, and configuration settings across multiple platforms. • Contribute technical insight on specialized equipment used in AgTech environments, including evaluation of device interoperability and field readiness.
2026-10-27T16:18:45Z

Desktop Support Analyst

Stevens Point, WI
onsite
Temporary to Hire
30.45 - 35.26 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for a manufacturing facility in Stevens Point, Wisconsin. This contract position with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, supporting onsite infrastructure, and working closely with plant operations in a fast-paced paper and packaging environment. The role requires strong troubleshooting ability across desktops, printers, scanners, Microsoft technologies, and core networking components, along with the flexibility to support onsite needs five days per week. Responsibilities:• Deliver onsite technical support for desktop systems, workstations, and end-user hardware within the plant environment.• Diagnose and resolve issues involving Windows 10 devices, software deployment, application removal, and general workstation performance.• Support printer operations by identifying and correcting problems related to HP printers, print drivers, and print connectivity.• Assist with network-related troubleshooting by following established guidance, testing connectivity, and helping identify the source of communication failures.• Provide user and device support within Active Directory and Microsoft 365, including access-related issues and basic account administration.• Participate in device imaging and deployment efforts, including Autopilot rollouts and workstation setup for new or replacement equipment.• Work with basic switching and Cisco network components to support installation activities and onsite troubleshooting needs.• Maintain and troubleshoot barcode and handheld scanning equipment, including Zebra scanners used in plant operations.• Serve as the onsite point of execution for broader infrastructure teams by carrying out technical instructions accurately and reporting findings clearly.
2026-10-29T15:33:44Z

Technical Customer Support Lead

Auburn, NH
onsite
Temporary to Hire
- USD / Hourly
We are looking for an experienced Technical Customer Support Lead to oversee daily support operations and help maintain a high standard of service for customers in Auburn, New Hampshire. This contract position is ideal for someone who can guide a technical support team, manage escalations with confidence, and keep service delivery aligned with business expectations. The role combines hands-on operational coordination with team mentorship, cross-functional collaboration, and a strong focus on timely, consistent customer communication. Responsibilities: • Direct day-to-day support activities by overseeing ticket queues, monitoring tasks, and incident handling to keep work moving efficiently. • Act as the main point of escalation for urgent or high-impact issues, ensuring customers receive prompt updates and effective resolution paths. • Organize team workload and coverage throughout business hours and during critical situations to maintain service continuity. • Coach and support team members by providing guidance, sharing best practices, and reinforcing consistent support standards. • Review response performance, service levels, and support quality to identify gaps and improve operational execution. • Partner with internal groups such as Development, DevOps, and Quality Assurance to speed up issue resolution and remove blockers. • Own follow-through on major customer concerns from initial escalation through final resolution, including communication and documentation. • Help strengthen support procedures, workflows, and operating guidelines to improve consistency across service operations. • Contribute to reporting on incident patterns, service performance, recurring problems, and operational risks, while supporting post-incident reviews and corrective actions. • Handle customer information responsibly and follow appropriate security practices while supporting time-sensitive events that may require additional hours.
2026-11-06T19:03:43Z

Desktop Support Analyst

Greenville, SC
onsite
Temporary / Contract
22.00 - 25.00 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Greenville, South Carolina. This Contract position is ideal for someone who enjoys resolving hardware and software issues, maintaining reliable workstation performance, and delivering responsive service to users. The role will focus on desktop support, user account assistance, imaging, and day-to-day troubleshooting across Windows-based systems. Responsibilities:• Provide direct support for desktop and workstation issues, diagnosing and resolving technical problems affecting end users.• Install, configure, and maintain Windows 10 devices to ensure stable and secure daily operations.• Set up, replace, and troubleshoot desktop hardware components, peripherals, and related equipment as needed.• Perform desktop imaging and device preparation for new deployments, upgrades, and refresh activities.• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.• Respond to service requests in a timely manner, document resolutions, and escalate complex issues when appropriate.• Assist with workstation standardization efforts and support technical changes as assigned within the desktop environment.
2026-10-26T16:28:45Z

IT Support Specialist

San Luis Obispo, CA
onsite
Temporary to Hire
36.00 - 38.00 USD / Hourly
email: valerie.montoya@roberthalf(.com) Robert Half is seeking a customer-focused IT Support Specialist to provide hands-on technical support for employees in a Windows-based environment. This is an excellent opportunity for an IT professional who enjoys troubleshooting end-user issues, supporting Microsoft 365, managing devices, and delivering exceptional customer service. Required Qualifications<ul><li>· 5+ years of IT Support, Help Desk, or Desktop Support experience</li><li>· Strong experience supporting Windows environments</li><li>· Experience troubleshooting Microsoft 365 and Office applications</li><li>· User account management and provisioning experience</li><li>· Experience installing, configuring, and troubleshooting software applications</li><li>· Familiarity with ticketing systems such as Freshservice, ServiceNow, or similar platforms</li><li>· Strong documentation and organizational skills</li><li>· Outstanding customer service and communication abilities</li></ul>
2026-11-07T00:58:40Z

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