<p>Our client, a growing and well-established organization, is immediately seeking an experienced Accounts Receivable Specialist to join their accounting team on a contract to permanent basis. This position will play a key role in managing customer accounts, cash applications, billing, collections, and account reconciliations. The ideal candidate will have experience working within Oracle and thrive in a fast-paced corporate accounting environment.</p>
<p>Robert Half is seeking a professional, organized, and customer-focused Front Desk Coordinator to serve as the first point of contact for visitors, clients, and employees. This role is responsible for managing front desk operations, greeting guests, answering phones, handling administrative tasks, and helping ensure the office runs smoothly. Based on general knowledge.</p><p><strong>Key Responsibilities</strong></p><ul><li>Greet and welcome visitors, clients, and employees in a professional and friendly manner. Based on general knowledge.</li><li>Answer, screen, and direct incoming phone calls promptly and courteously. Based on general knowledge.</li><li>Manage the front desk area and maintain a clean, organized, and professional reception space. Based on general knowledge.</li><li>Handle incoming and outgoing mail, packages, and deliveries. Based on general knowledge.</li><li>Schedule appointments, meetings, and conference room reservations as needed. Based on general knowledge.</li><li>Provide administrative support such as data entry, filing, scanning, and document preparation. Based on general knowledge.</li><li>Assist with office supply inventory and place orders when necessary. Based on general knowledge.</li><li>Support internal teams with clerical tasks and special projects as assigned. Based on general knowledge.</li><li>Maintain confidentiality when handling sensitive information. Based on general knowledge.</li></ul>
<p>Robert Half is seeking a detail-oriented and organized <strong><u>Bilingual HR Coordinator</u></strong> to support daily human resources operations. This role will assist with recruiting, onboarding, employee records, benefits administration, and general HR support. The ideal candidate is professional, people-focused, and able to handle confidential information with discretion. Based on general knowledge.</p><p><strong>Key Responsibilities</strong></p><ul><li>Support day-to-day HR operations and administrative tasks. Based on general knowledge.</li><li>Coordinate onboarding and offboarding processes for employees. Based on general knowledge.</li><li>Maintain and update employee records and HR databases. Based on general knowledge.</li><li>Assist with scheduling interviews and communicating with candidates. Based on general knowledge.</li><li>Respond to employee questions regarding policies, benefits, and HR procedures. Based on general knowledge.</li><li>Help process payroll, timekeeping, and benefits-related documentation as needed. Based on general knowledge.</li><li>Prepare HR reports, track employee data, and assist with compliance activities. Based on general knowledge.</li><li>Support employee engagement initiatives, trainings, and HR projects. Based on general knowledge.</li></ul>
We are looking for an organized HR Coordinator to join a Telecom Services organization in Plano, Texas on a Contract basis. This role blends human resources support, executive coordination, and office operations, making it ideal for someone who can manage shifting priorities while maintaining accuracy and professionalism. The position will contribute to onboarding, employee support activities, meeting logistics, and administrative processes that help the office and HR function run smoothly.<br><br>Responsibilities:<br>• Manage complex scheduling, travel arrangements, and day-to-day administrative support for senior leaders, ensuring priorities are aligned and conflicts are resolved quickly.<br>• Organize internal and external meetings by handling calendars, coordinating space and materials, and making sure technology and logistics are ready in advance.<br>• Prepare and submit executive expense documentation accurately and within required deadlines while following company guidelines.<br>• Oversee incoming mail distribution, route items to the correct teams, and handle daily check processing for delivery to Treasury according to established procedures.<br>• Coordinate payroll and accounts payable check printing at the Plano, Texas office and ensure final distribution is completed through the appropriate delivery method.<br>• Support company mailing needs for departments such as Accounting, Tax, Legal, and Human Resources, including overnight packages, certified mail, and large-volume distributions.<br>• Administer onboarding activities for new hires by initiating background screenings, collecting employment documents, preparing welcome materials, and scheduling orientation-related meetings.<br>• Assist with contractor setup by gathering required paperwork, coordinating access requests, and partnering with IT and business teams to complete onboarding steps.<br>• Maintain accurate HR records through timely data entry, personnel file upkeep, employment verification support, and preparation of HR communications, reports, and presentations.<br>• Help coordinate employee benefits sessions and engagement activities, working with vendors and internal stakeholders on events, enrollment communications, recognition programs, and morale initiatives at the Plano, Texas location.
We are looking for an experienced Controller to lead the financial management function for a healthcare organization in Dallas, Texas. This position will guide core accounting activities, strengthen reporting accuracy, and provide financial insight that supports both daily operations and long-term planning. The ideal candidate brings strong technical accounting knowledge, healthcare industry experience, and the ability to partner with leadership on performance, compliance, and financial strategy.<br><br>Responsibilities:<br>• Direct the organization’s accounting activities across the general ledger, payables, receivables, payroll processing, and period-end close to ensure timely and accurate results.<br>• Prepare and review financial reports on a monthly, quarterly, and annual basis, delivering clear and reliable information for leadership decision-making.<br>• Uphold adherence to applicable accounting standards, healthcare-related financial requirements, and established internal control practices.<br>• Lead the annual budgeting process, support forecasting efforts, and monitor cash position to help maintain financial stability.<br>• Administer and improve financial platforms, including Sage Intacct, to support efficient reporting and accounting operations.<br>• Manage the yearly audit process and act as the main point of contact for external audit partners.<br>• Establish, refine, and enforce accounting policies and operating procedures that promote consistency and accountability.<br>• Evaluate financial results, identify trends, and present actionable recommendations to executive leadership.<br>• Guide, develop, and oversee accounting team members to build capability and maintain high performance.<br>• Track reimbursement patterns, assess revenue cycle outcomes, and analyze payer mix to support informed financial planning in a healthcare setting.
We are looking for an Accounting Manager to oversee core accounting operations and lead an accurate, timely month-end close process in Texas. This role is ideal for a hands-on, detail-oriented individual who can manage complex general ledger activity, maintain multiple sets of books, and support reliable financial reporting. The position also requires close coordination across accounting functions to strengthen reconciliations, journal entry review, and audit readiness.<br><br>Responsibilities:<br>• Direct the monthly close cycle, ensuring deadlines are met and financial results are complete and accurate.<br>• Oversee general ledger activity and review account balances to maintain the integrity of financial records.<br>• Prepare and approve journal entries, supporting documentation, and adjusting entries as needed.<br>• Lead account reconciliation efforts and resolve variances in a timely manner.<br>• Manage accounting for multiple entities or book sets while maintaining consistency in reporting standards.<br>• Support financial statement preparation and coordinate deliverables for internal and external audit requests.<br>• Analyze close results and identify areas for process improvement within day-to-day accounting operations.
<p>We are looking for a Treasury Analyst/Senior Treasury Analyst to support treasury operations and strategic initiatives for a real estate and property organization in Dallas, Texas. This role blends hands-on cash management responsibilities with project work focused on treasury technology, banking relationships, reporting, and process improvement. The ideal candidate brings strong analytical skills, sound knowledge of banking operations, and the ability to communicate effectively with finance, technology, and senior leadership teams.</p><p><br></p><p>Responsibilities:</p><p>• Lead day-to-day support for the Kyriba treasury platform, including implementation activities, testing, reference data upkeep, and training for new users.</p><p>• Evaluate bank fee structures and service usage to uncover inefficiencies, eliminate unnecessary services, and recommend cost reduction opportunities.</p><p>• Collaborate with technology and cross-functional project teams to deliver treasury-related system enhancements, including fraud prevention tools and bank account request solutions.</p><p>• Contribute to cash forecasting efforts by analyzing data, preparing reports, and presenting insights to stakeholders.</p><p>• Build and maintain clear procedural documentation for core treasury activities to strengthen consistency and controls.</p><p>• Prepare clear presentation materials and communicate treasury updates and recommendations to senior management.</p><p>• Participate in internal meetings and regular discussions with banking partners to resolve operational matters and assess new solutions.</p><p>• Manage bank account administration activities such as account openings and closures, signer updates, fraud service setup, and maintenance of account records.</p><p>• Review daily payment activity and exception items across treasury systems and bank platforms to confirm policy compliance and ensure timely resolution.</p><p>• Produce daily cash position reporting for corporate and portfolio accounts while assisting finance teams with transaction research and banking inquiries.</p><p><br></p><p>If interested in being considered for this role, please email a resume to Liz Noyes at Robert Half via linked in.</p>
Position Overview: Our client is seeking an accounting and finance detail oriented to ensure accurate management of fixed assets, perform comprehensive lease accounting, and support financial reporting cycles. This role will play a critical part in asset analysis, lease administration, cross-departmental collaboration, and compliance efforts. Primary Responsibilities: Oversee fixed asset data by performing depreciation and rate studies, and assess how updates in maintenance procedures, technology, and the economic landscape affect asset valuation. Partner with outside consultants to exchange data and evaluate findings related to asset performance and accounting. Handle all accounting duties for leased equipment transactions, including asset additions, disposals, leasehold improvements, ongoing payments, and the proper allocation of gains and expenses. Lead activities required to close the monthly and quarterly books, such as forecasting, updating capital projects, reconciling balance sheet accounts, updating fixed asset systems, and maintaining SOX documentation. Prepare relevant schedules and reports required for quarterly and annual filings, tax documentation, and internal controls testing. Collaborate with stakeholders across marketing, engineering, mechanical, and budgeting teams to identify and proactively resolve accounting concerns and manage risk. Conduct research and analysis in equipment leasing to support decision-making and accurate accounting. Maintain and update the lease management system, ensure leases are processed accurately, and work closely with IT to resolve system or data issues. Draft disclosures and footnotes for operating leases while continuously seeking ways to enhance reporting efficiency and accuracy.
We are looking for an experienced Project Accountant to manage the financial aspects of construction projects from initiation to completion. This position is integral to ensuring accurate financial tracking, compliance with accounting standards, and effective collaboration with project teams. The ideal candidate will have expertise in construction accounting and a strong ability to analyze and report on project finances.<br><br>Responsibilities:<br>• Oversee comprehensive project accounting for multiple active construction initiatives.<br>• Handle revenue recognition tasks using percentage-of-completion accounting methods and prepare related journal entries.<br>• Maintain precise job cost reports, forecasts for costs to complete, and margin analyses for projects.<br>• Process monthly billings, including progress payments, retainage, and adjustments for change orders.<br>• Reconcile project-related accounts such as accounts receivable and accounts payable.<br>• Collaborate with Project Managers to monitor budgets, address variances, and assess financial risks.<br>• Prepare monthly financial forecasts for projects and contribute to both internal and external reporting.<br>• Assist in month-end and year-end close processes, including audits and financial reviews.<br>• Ensure adherence to company policies and industry best practices for construction accounting.<br>• Support initiatives to improve processes and implement system enhancements related to project accounting.
<p><br></p><p>Robert Half Finance and Accounting is working with an established organization based near Texas Motor Speedway, Texas on a search for a Management Accountant. This newly established role will strengthen financial visibility across production activities and help leadership make informed decisions that support efficiency and profitability. The position works closely with operations, supply chain, and finance to evaluate costs, improve reporting accuracy, and support sustainable business growth.</p><p><br></p><p>Responsibilities:</p><p>• Oversee cost accounting records for manufacturing operations, including standard costing methods and inventory valuation accuracy.</p><p>• Produce recurring analyses that explain fluctuations in material, labor, and overhead costs and highlight key business drivers.</p><p>• Contribute to monthly and annual close activities by preparing journal entries, reconciling accounts, and ensuring reliable financial reporting.</p><p>• Collaborate with plant and operations teams to review production spending, uncover cost trends, and recommend opportunities to improve performance.</p><p>• Monitor inventory activity through variance reviews, cycle count support, and reporting on movement across manufacturing locations.</p><p>• Assist with budgeting and forecasting by providing detailed cost assumptions, trend analysis, and operational financial insight.</p><p>• Evaluate profitability across products, customers, and business segments to support pricing and margin improvement decisions.</p><p>• Help maintain adherence to U.S. GAAP and company financial controls while supporting analysis for capital projects.</p><p><br></p><p>This corporate organization offers a competitive compensation package from $100K to $115K DOE. For more information and consideration, please contact Eric Murray at 682-350-8439 or via email at [email protected]</p><p><br></p>
<p>Executive Litigation and Corporate Legal Assistant is needed in Downtown Dallas to support prominent Litigation and Corporate teams for a well known Texas Firm! They are looking for an experienced Legal Assistant to provide high-level support in a fast-paced legal environment. This role requires exceptional organization, sound judgment, and the ability to manage competing priorities while maintaining accuracy and confidentiality. The ideal candidate is comfortable supporting attorneys and senior leaders, coordinating complex logistics, and preparing high-quality legal documentation.</p><p><br></p><p>Responsibilities:</p><p>• Maintain an active schedule of meetings, deadlines, and appointments, ensuring calendars remain current and conflicts are resolved promptly.</p><p>• Prepare, review, and submit expense documentation accurately while keeping supporting records organized and complete.</p><p>• Coordinate detailed travel arrangements, including itineraries, meeting logistics, and related scheduling needs for smooth execution.</p><p>• Work closely with attorneys, firm leadership, administrators, and finance stakeholders to support daily operations and time-sensitive requests.</p><p>• Manage multiple assignments at once, prioritizing urgent matters and delivering high-quality work within tight deadlines.</p><p>• Handle sensitive information with a high degree of discretion, professionalism, and respect for confidentiality requirements.</p><p>• Draft, proofread, and revise correspondence as well as litigation-related legal documents with strong attention to detail.</p><p>• Support execution of client documents by serving as a witness or notary when needed and confirming compliance with required procedures.</p><p>• Must be proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, and Adobe Acrobat</p><p>One step forward leads to another. For confidential consideration submit your resume directly to:</p><p>rosemarie.jones<at>roberthalf.<com></p>
We are looking for an Accounts Payable Clerk to support day-to-day invoice and payment operations for our finance team in Dallas, Texas. This position plays an important role in keeping vendor accounts accurate, processing transactions efficiently, and helping maintain strong financial controls. The ideal candidate brings hands-on accounts payable experience, strong attention to detail, and the ability to manage priorities in a fast-paced environment.<br><br>Responsibilities:<br>• Examine vendor bills and related backup documents to confirm accuracy, completeness, and readiness for processing.<br>• Confirm that each invoice includes proper approvals and general ledger coding before it is entered into the system.<br>• Perform three-way matching by comparing invoices, purchase orders, and receiving records to validate payment eligibility.<br>• Input accounts payable transactions into the accounting platform with a high degree of accuracy and timeliness.<br>• Prepare and issue payments in line with company procedures, including check runs and other approved payment methods.<br>• Track due dates and payment calendars to support on-time disbursements and reduce the risk of penalties or service interruptions.<br>• Communicate with vendors to research and resolve billing questions, payment variances, and account discrepancies.<br>• Reconcile supplier statements, investigate outstanding items, and help keep account balances current and correct.<br>• Support month-end activities by assisting with reconciliations, accruals, record retention, and audit documentation.<br>• Handle incoming mail and provide additional administrative or accounting support as needed.
<p>We are looking for a meticulous Tax Coordinator to join a financial services organization in Fort Worth, Texas. In this role, you will help keep tax filings, payments, and supporting records accurate, timely, and well organized while providing dependable administrative support to the broader tax function. This opportunity is well suited for someone who can manage multiple priorities, protect sensitive information, and communicate effectively across teams.</p><p><br></p><p>Tax Coordinator — Fort Worth, TX </p><p>A growing firm seeks a detail-oriented Tax Coordinator to file and process tax extensions, returns, and payments, and to maintain and organize all tax documentation. Duties include providing tax documents on request, requesting annual PFIC statements, updating the intranet master database, onboarding new entities (KYC, bank accounts), creating structure charts, and supporting the Tax team.</p><p>Ideal candidates have an Associate's or Bachelor's in accounting, tax, or finance; strong organization and attention to detail; multitasking and meeting deadlines under pressure; excellent MS Office and communication skills; discretion; and global cultural awareness.</p><p>Competitive compensation, retirement contributions, and full health & welfare benefits. Apply in confidence.</p><p><br></p><p><br></p><p>Joe.Faradie at roberthalf com</p><p><br></p><p>this is the best way to apply- connect with me on linkedin</p>
<p>Robert Half's Full-Time Engagement Professionals (FTEP) practice is seeking a Senior Accountant to join our team and support clients through critical accounting initiatives, process improvements, and special projects.</p><p>This engagement offers the opportunity to help a client navigate a major ERP transition while supporting day-to-day accounting operations. The ideal candidate enjoys solving problems, learning new systems, partnering with business leaders, and making an immediate impact for clients when they need it most.</p><p><br></p><p>What You'll Do:</p><p>• Provide backup support for Accounts Payable processing</p><p>• Enter vouchers and process manual payments</p><p>• Assist with Accounts Receivable monitoring, customer statements, and account follow up</p><p>• Support General Ledger activities and reconciliations</p><p>• Perform GL to subledger analysis and cleanup activities</p><p>• Assist with accounting data validation and reconciliation efforts related to an ERP conversion</p><p>• Support accounting process improvements and documentation</p><p>• Partner with accounting leadership to ensure accurate financial data during system transition activities</p><p>• Assist with month-end close and special accounting projects as needed</p><p><br></p>
<p>We are looking for an experienced Sr. Accountant to support financial reporting, audit readiness, and grant-related accounting activities for a healthcare organization in Dallas, Texas. This role plays a key part in maintaining accurate records, strengthening compliance with accounting standards, and delivering timely financial information to internal and external stakeholders. The ideal candidate brings strong general ledger expertise, close process experience, and the ability to manage detailed reconciliations in a regulated environment.</p><p><br></p><p>Responsibilities:</p><p>• Produce monthly, quarterly, and annual financial statements and related analyses to ensure reliable and compliant reporting.</p><p>• Contribute to the month-end close by preparing entries, reviewing account activity, and helping deliver timely financial status updates.</p><p>• Build budget materials for assigned departments and programs and support broader financial planning efforts throughout the year.</p><p>• Compile audit schedules and supporting records for annual financial reviews, single audits, and other compliance examinations.</p><p>• Partner with leadership and operational teams to collect documentation and draft responses for site and desk audit requests.</p><p>• Monitor adherence to internal controls, GAAP, and GASB requirements while helping maintain strong accounting practices across the organization.</p><p>• Complete grant-related financial reporting for federal, state, and local programs, including reimbursement requests and required periodic submissions.</p><p>• Reconcile grant reports to the general ledger, investigate variances, and resolve discrepancies to maintain reporting accuracy.</p><p>• Perform balance sheet reconciliations, identify posting issues or missing activity, and support accurate financial statement presentation.</p><p>• Maintain well-organized accounting files and protect sensitive financial information while assisting with special projects and department priorities.</p>
We are looking for a Tax Staff team member to support recurring indirect tax and compliance filings for clients in the beverage alcohol industry. This position is well suited for someone who thrives in a high-volume environment, enjoys structured work, and takes pride in producing accurate, well-documented results. The ideal candidate brings strong analytical judgment, communicates clearly with internal stakeholders, and stays organized while managing multiple deadlines.<br><br>Responsibilities:<br>• Manage recurring sales tax, excise tax, direct-to-consumer shipping, and wholesale filing activities for clients operating across numerous jurisdictions.<br>• Review transactional and order-level information, extract reporting data from compliance platforms, and resolve discrepancies before filings are submitted.<br>• Create and maintain workpapers, filing support, and audit-ready documentation that align with internal standards and jurisdictional requirements.<br>• Organize digital and physical records, including confirmations and supporting materials, to ensure documentation is complete and easy to retrieve.<br>• Maintain accurate compliance files and verify that all required backup materials are properly retained within shared systems and internal repositories.<br>• Use workflow management tools to monitor assignments, track due dates, update filing status, and manage recurring compliance tasks.<br>• Collaborate with internal team members to address missing details, clarify reporting questions, and follow up on outstanding operational items.<br>• Provide additional support with notice responses, account updates, registrations, and other tax compliance projects as needed.
We are looking for a dependable Bookkeeper to manage core accounting operations for a small office in North Richland Hills, Texas. This position plays a key role in keeping financial information accurate, organized, and ready for month-end and year-end review. The ideal candidate brings strong experience with QuickBooks Desktop, advanced Excel capabilities, and hands-on knowledge of payables, receivables, and reconciliations. Candidates who can work independently, communicate professionally, and support a fast-moving office environment will thrive in this role.<br><br>Responsibilities:<br>• Oversee daily bookkeeping activities by recording transactions accurately and maintaining current financial data in QuickBooks Desktop.<br>• Handle the full accounts payable and accounts receivable cycle, including issuing invoices, monitoring incoming payments, processing vendor disbursements, and following up on outstanding balances.<br>• Complete recurring bank and account reconciliations to confirm accuracy across financial records on a monthly and quarterly basis.<br>• Prepare annual 1099 documentation and assist with required year-end filings and reporting tasks.<br>• Support closing activities by organizing records, updating schedules, and coordinating financial information needed for month-end and year-end review.<br>• Use advanced Excel tools such as Pivot Tables, VLOOKUPs, and formulas to analyze data, reconcile balances, and produce supporting reports.<br>• Maintain the general ledger and related documentation to ensure records remain complete, consistent, and audit-ready.<br>• Organize financial files and assist with audit, tax preparation, and other financial review requests as needed.<br>• Track property tax information and help maintain related records and documentation when applicable.<br>• Communicate with vendors, clients, and internal team members to resolve accounting questions and keep financial processes moving efficiently.
<p>We are looking for a Bi-lingual Learning & Development Designer to build effective training experiences that strengthen employee performance and support operational excellence in Grand Prairie, Texas. This role will shape learning strategy, organize training content, and create practical resources that help both field and office teams succeed. The ideal candidate brings a strong understanding of adult learning principles, instructional design, multimedia presentation development, and content management, along with the ability to partner across departments to deliver clear, engaging, and scalable programs.</p><p><br></p><p>Responsibilities:</p><p>• Lead the configuration, launch, and ongoing support of the learning management system, including user structure, permissions, content organization, and learning pathways.</p><p>• Create and manage a company-wide approach to training content by developing, updating, and standardizing materials such as guides, procedures, playbooks, and reference resources.</p><p>• Produce engaging learning assets, including eLearning modules, videos, presentations, job aids, and facilitator-led materials tailored to operational and team needs.</p><p>• Design onboarding and role-based development programs that help employees build confidence, improve performance, and align with company standards.</p><p>• Facilitate training sessions, workshops, and hands-on learning experiences that turn complex information into clear and practical instruction.</p><p>• Partner with HR, Operations, Engineering, and Safety teams to identify gaps, prioritize learning needs, and support new initiatives with effective training content.</p><p>• Maintain a coordinated training and content calendar to support compliance, business priorities, and ongoing operational updates.</p><p>• Monitor participation, completion data, learner feedback, and performance trends to evaluate program effectiveness and recommend improvements.</p><p>• Resolve learner adoption challenges by improving platform usability, communication, and access to training resources.</p>
<p><strong>Junior Product Marketing Manager - 2-3 months, full 40 hours a week! Starts ASAP!</strong></p><p>Robert Half is looking for a <strong>Junior Product Marketing </strong>professional to support key product launches by sharpening messaging, upgrading sales assets, and driving go-to-market execution in a fast-paced environment.</p><p>Responsibilities</p><ul><li>Own and refine product messaging and positioning</li><li>Build and elevate sales collateral (decks, one-pagers, enablement tools)</li><li>Revise and enhance existing materials for clarity and impact</li><li>Support go-to-market execution across launches and campaigns</li><li>Partner with Product and Sales to ensure messaging alignment</li></ul><p><br></p><p><br></p>
<p>**Active A+ is required for consideration**</p><p><strong>**SHIFT: Wednesday - Sunday 7:00am - 4:00pm**</strong></p><p><br></p><p>We are looking for an experienced Field Technician II to support desktop and audiovisual technology across public transport operations in Dallas, Texas. This Long-term Contract position is ideal for someone who is comfortable working hands-on with end-user devices, imaging workflows, and peripheral equipment in a fast-paced environment. The role focuses on maintaining reliable workstation performance, resolving technical issues in the field, and ensuring audio visual systems and connected hardware function smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Provide onsite technical support for desktops, workstations, and related end-user hardware throughout Dallas, Texas.</p><p>• Prepare, configure, and deploy computers using established imaging methods to ensure devices are ready for operational use.</p><p>• Diagnose and resolve issues involving peripheral equipment such as monitors, keyboards, printers, docking stations, and other connected devices.</p><p>• Support installation, troubleshooting, and maintenance of audio visual equipment to keep meeting and operational spaces fully functional.</p><p>• Perform hardware replacements, device setup, and system validation to minimize downtime for users.</p><p>• Respond to service requests and technical incidents with a focus on timely resolution and clear communication.</p><p>• Document completed work, device configurations, and recurring issues to support service continuity and future troubleshooting.</p>
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract role with the potential for a permanent position. This position supports customers through a wide range of account-related questions, including payments, escrow and tax matters, refinance inquiries, and early-stage delinquency conversations. The role is ideal for someone who communicates with confidence, stays organized in a fast-paced call center setting, and can move comfortably between multiple systems while delivering a positive customer experience.<br><br>Responsibilities:<br>• Respond to a high volume of incoming and outgoing customer calls related to mortgage accounts, payment activity, escrow items, tax questions, and refinance requests.<br>• Guide customers through account concerns with professionalism while helping resolve early-stage past-due situations up to 60 days delinquent.<br>• Navigate several internal platforms and AI-supported tools to research account details, document interactions, and provide accurate information.<br>• Deliver clear written and verbal communication when handling follow-up messages, service updates, and customer inquiries.<br>• Maintain productivity and service quality standards in a fast-paced call center environment with changing customer needs.<br>• Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance.<br>• Support rotating Saturday coverage on a scheduled basis, with compensatory time provided according to team guidelines.
<p>We are looking for a detail-oriented Business Analyst to join our team in Dallas, Texas. In this role, you will bridge the gap between business needs and technical solutions by gathering requirements, analyzing data, and supporting system workflows. Your expertise in documentation and communication will be instrumental in ensuring project success across multiple teams.</p><p><br></p><p>Responsibilities:</p><p>• Gather, document, and organize business requirements to support project goals.</p><p>• Develop user stories, acceptance criteria, and use cases to guide system development.</p><p>• Create and maintain workflow diagrams, data flow diagrams, and business rules documentation.</p><p>• Perform data validation and reconciliations using tools such as Excel.</p><p>• Verify business rules against system data and assist in creating data dictionaries.</p><p>• Acquire knowledge of system workflows and document end-to-end processes.</p><p>• Collaborate with stakeholders across Clinical, Pharma, Operations, and IT teams to facilitate requirements meetings.</p><p>• Draft detailed meeting notes, track open questions, and coordinate follow-ups.</p><p>• Assist in creating and executing test plans, logging defects, and validating fixes.</p><p>• Support go-live activities by ensuring system readiness and defect resolution.</p><p><br></p><p>If interested, please send your resume to [email protected]</p>