167 Results for Help Desk Analyst Jobs in

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Accounting Analyst

Menlo Park, CA
onsite
Permanent / Full Time
115000 - 130000 USD / Yearly
Anisa is a Direct-Hire Recruiter with Robert Half Financial Services, specializing in roles within Finance & Accounting across the Bay Area. Happy to connect with professionals in the space, even if you’re just curious about the market. ✨ Accounting Analyst📍 Menlo Park, CA (Hybrid)🏢 Growing Investment Management Firm💰 Competitive Base + Bonus + Comprehensive Benefits A highly respected investment management firm is seeking an Accounting Analyst to join its growing finance and operations team. This role offers a unique opportunity for professionals with strong accounting, finance, audit, tax, fund accounting, or investment operations experience to work within a sophisticated investment environment. This position is ideal for someone who enjoys working with large datasets, solving complex reconciliation challenges, improving processes, and partnering across finance, operations, and technology functions. Key Responsibilities<ul><li>Perform accounting and reporting activities across a variety of investment vehicles and separately managed accounts.</li><li>Prepare financial reports and support annual financial statement preparation.</li><li>Assist with audits and other financial review processes.</li><li>Reconcile cash activity, monitor cash flows, and maintain accounting records.</li><li>Support month-end and quarter-end close processes, including reconciliations and investment valuation reviews.</li><li>Analyze investment performance and prepare recurring management and client reporting.</li><li>Partner with internal analytics and reporting teams to ensure data accuracy and consistency across systems.</li><li>Normalize, validate, and reconcile large datasets for use within accounting and reporting platforms.</li><li>Identify opportunities to automate and improve accounting, reconciliation, reporting, and data management workflows.</li><li>Investigate data discrepancies, perform root-cause analysis, and drive issues through resolution.</li><li>Support ad hoc reporting, projects, and business initiatives as needed.</li></ul>Why This Opportunity Stands Out<ul><li>Join a collaborative, highly tenured team with strong mentorship and career development opportunities.</li><li>Gain exposure to sophisticated investment portfolios, alternative investments, and asset management operations.</li><li>Work in a technology-forward environment that values automation, efficiency, and innovation.</li><li>Opportunity to contribute to data transformation, reporting enhancements, and process optimization initiatives.</li><li>Broad exposure across accounting, reporting, investment operations, analytics, and systems.</li></ul>
2026-10-26T00:00:00Z

IT Support Analyst- Bilingual - Spanish

Pleasanton, CA
onsite
Temporary to Hire
35 - 38 USD / Hourly
We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. Responsibilities:• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.
2026-11-04T00:00:00Z

Data Analyst Intermediate

Seattle, WA
onsite
Temporary / Contract
33 - 33 USD / Hourly
Hello!I came across your profile today in our Robert Half database and wanted to see if you are currently open to new opportunities. Robert Half partners with Fortune 500 and Fortune 1000 organizations nationwide, and I am currently recruiting for an exciting opportunity with one of our premier clients.• Position: Data Analytics Analyst (Intermediate) - Contract-to-Hire• Location: Downtown Seattle, WA• Schedule: 100% Onsite, Monday-Friday, 7:00 AM - 4:00 PM PST• Interview Process: One Round Zoom Interview• Required Education: Bachelor's Degree Required• Work Authorization: No employer-sponsored immigration support available• Hiring Manager: Josh FunstonJob DescriptionOur client is expanding a large-scale credit card marketplace initiative and is seeking a detail-oriented Data Analytics Analyst to support digital analytics, data collection, and instrumentation efforts. This role will focus on ensuring data is accurately captured, measured, and reported across digital platforms while identifying gaps in existing tracking and analytics processes.The ideal candidate will possess strong analytical capabilities, excellent communication skills, and a foundational understanding of data analytics technologies, including Python and related tools. Recent graduates with relevant internship experience are encouraged to apply.Key Responsibilities• Translate business objectives into measurement specifications and data collection requirements• Support instrumentation and tracking efforts across digital platforms• Identify gaps in analytics, tagging, and reporting processes• Partner with business and technology teams to ensure accurate data collection and reporting• Validate tracking implementations and troubleshoot data quality issues• Analyze customer and behavioral data to support business decision-making• Assist with defining KPIs, success metrics, and performance measurements• Document analytics requirements, standards, and processes• Collaborate with stakeholders to improve reporting accuracy and data accessibility• Communicate findings, risks, and recommendations to project teams and leadershipRequired Qualifications• Bachelor's Degree required• Strong attention to detail and organizational skills• Excellent verbal and written communication skills• Strong understanding of data analytics concepts and methodologies• Familiarity with Python and other analytics tools (certifications not required)• Ability to identify trends, inconsistencies, and gaps within data sets• Analytical mindset with strong problem-solving capabilities• Internship, academic, or professional experience involving analytics, reporting, business intelligence, or data analysis
2026-11-04T00:00:00Z

Process Improvement/Re-Engineering Analyst

Bloomington, MN
onsite
Temporary / Contract
51.4615 - 59.587 USD / Hourly
We are looking for a detail-oriented Process Improvement/Re-Engineering Analyst to support accounting and finance operations. This Long-term Contract position focuses on improving financial workflows, increasing automation, and strengthening reporting through advanced data analysis and process redesign. The ideal candidate brings strong Excel expertise, a solid understanding of accounting operations, and the ability to turn complex financial information into practical, scalable solutions. Responsibilities:• Design and implement automated approaches that simplify close activities, reconciliations, variance reviews, and recurring financial reporting.• Examine high-volume financial data to uncover trends, exceptions, control gaps, and opportunities to improve operational efficiency.• Evaluate manual accounting tasks and create streamlined solutions that reduce repetitive work while improving accuracy and consistency.• Use AI-enabled tools such as Microsoft Copilot, Claude, and related technologies to enhance reporting, documentation, reconciliation, and workflow execution.• Build analytical models and reporting tools using Excel, Power Query, Power Pivot, and other appropriate automation platforms.• Support data extraction, validation, and reporting efforts to improve the quality and usability of accounting and finance information.• Partner with controllers, accounting leaders, finance teams, and audit stakeholders to refine processes and strengthen internal controls.• Document current and future-state workflows, establish process maps, and recommend practical improvements for ongoing optimization.• Contribute to audit requests, compliance-related activities, financial reporting projects, and other special initiatives as needed.
2026-10-29T00:00:00Z

Cybersecurity Risk & Compliance Analyst

Ontario, CA
onsite
Permanent / Full Time
100000 - 110000 USD / Yearly
Cybersecurity Risk & Compliance Analyst OverviewAn organization is seeking a Cybersecurity Risk & Compliance Analyst to support enterprise cybersecurity, risk management, compliance, and information security initiatives. This individual will partner with business and technology teams to identify risks, evaluate security controls, support audit and compliance activities, and help strengthen overall security governance across the organization. Responsibilities<ul><li>Support cybersecurity governance, risk management, compliance, and security program initiatives.</li><li>Conduct risk assessments and evaluate the effectiveness of security controls.</li><li>Assist with internal and external audit activities and remediation efforts.</li><li>Support policy development, documentation, and compliance monitoring.</li><li>Partner with business and technical stakeholders to identify, assess, and mitigate cybersecurity risks.</li><li>Contribute to vendor and third-party risk management activities.</li><li>Prepare reports, findings, and recommendations for leadership and key stakeholders.</li><li>Promote cybersecurity awareness and risk management best practices throughout the organization.</li><li>Support continuous improvement of security processes, controls, and governance programs.</li></ul>
2026-11-06T00:00:00Z

Front Desk Administrative Specialist

Tulalip, WA
onsite
Permanent / Full Time
19 - 21 USD / Hourly
We are looking for a Front Desk Administrative Specialist to support daily office operations and provide responsive service to members in Tulalip, Washington. This position plays an important role in handling front desk activity, organizing records, and assisting with membership-related documentation. The ideal candidate is detail-oriented, communicates clearly, and is comfortable managing administrative tasks in a fast-paced office setting. Responsibilities:• Receive and post customer payments accurately each day while maintaining organized financial records.• Prepare and process permits, membership forms, and related administrative documents in a timely manner.• Contact members regarding outstanding balances and follow up on collection-related matters effectively.• Keep member files current by updating records, scanning documentation, and ensuring information is properly stored.• Distribute decals and gate cards while confirming eligibility and maintaining issuance records.• Serve as the first point of contact at the front desk by answering questions, addressing concerns, and directing inquiries appropriately.• Review and apply park rules, by-laws, and tribal agreement requirements when assisting members and processing documentation.• Support general office operations by handling inbound calls, performing data entry, and completing additional administrative duties as needed. The pay range for this position is $19.00 to $21.00 per hour. Benefits:<ul><li>Medical, Dental, Vision and Life Insurance after successful completion of probationary period.</li><li>40 hours vacation granted after successful completion of probationary period.</li><li>1 hour of paid sick leave for every 40 hours worked.</li><li>401(k) retirement plan with 3% company match</li><li>Six paid holidays</li><li>Four personal days</li></ul>
2026-10-30T00:00:00Z

IT Risk and Compliance Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Risk and Compliance Analyst to support governance, risk, and compliance initiatives for a services organization in Philadelphia, Pennsylvania. This Long-term Contract position will focus on strengthening IT oversight practices, improving control maturity, and helping the business address regulatory and cybersecurity risk exposure. The role works closely with stakeholders across the organization to assess risks, support compliance efforts, and provide clear reporting that drives informed decision-making. Responsibilities: • Partner with cross-functional teams to build, refine, and maintain IT governance policies, standards, and operating frameworks that support business goals. • Perform risk evaluations across technology and business functions, identify potential control weaknesses, and help develop practical mitigation plans. • Track key risk indicators, highlight developing concerns, and elevate significant issues to leadership when timely action is needed. • Contribute to third-party cybersecurity risk oversight by helping assess vendors and supporting processes that reduce external technology risk. • Assist with compliance reviews and audit activities to confirm adherence to internal controls, regulatory expectations, and IT policy requirements. • Examine compliance findings, determine underlying causes of issues, and recommend corrective actions that improve control effectiveness. • Prepare summaries, dashboards, and presentations that communicate governance, risk, and compliance activity to management and other stakeholders. • Establish and improve monitoring methods that measure compliance with IT controls, policies, and applicable requirements over time. • Create consistent documentation standards for IT processes and control-related records so materials remain accurate, complete, and easy to access. • Provide additional support on security and risk-related initiatives as assigned.
2026-10-29T00:00:00Z

Systems Analyst - WMS

Ephrata, PA
onsite
Temporary / Contract
55.4135 - 64.163 USD / Hourly
We are looking for a Systems Analyst - WMS to support warehouse technology and process optimization for a Long-term Contract position based in Ephrata, Pennsylvania. This role focuses on improving distribution operations through system configuration, workflow analysis, performance measurement, and reporting. The ideal candidate will work closely with operations, IT, and warehouse teams to strengthen efficiency, visibility, and overall execution across the facility. Responsibilities: • Configure and support the Manhattan warehouse management platform to meet operational needs and maintain reliable system performance. • Review current warehouse workflows, identify inefficiencies, and design process improvements that enhance throughput, accuracy, and service quality. • Establish and maintain labor benchmarks, conduct time studies, and track production measures to support workforce planning and operational performance. • Build reporting tools, dashboards, and scorecards in Power BI and related applications to provide actionable insight for business stakeholders. • Collaborate with cross-functional partners across operations, information technology, and warehouse teams to develop and implement practical process improvements. • Manage projects related to warehouse systems, operational applications, and material handling technologies from planning through execution. • Assess emerging tools and technologies that may improve warehouse effectiveness and contribute to ongoing continuous improvement efforts.
2026-10-27T00:00:00Z

IT Analyst III - US

Houston, TX
onsite
Temporary / Contract
35 - 40 USD / Hourly
We are looking for a business-focused IT Analyst who can bridge operational planning, finance, and technology in a fast-paced Oil and Gas environment. This Long-term Contract position is based in Houston, Texas, and will support critical planning applications, data processes, and reporting solutions used for budgeting, forecasting, and long-range planning. The ideal candidate brings strong analytical skills, hands-on systems support experience, and the ability to work across business and technical teams to resolve issues and improve planning operations. Responsibilities: • Manage and support planning platforms such as Anaplan and Pod2, including model setup, access controls, business rules, hierarchies, and workflow configuration. • Partner with finance, operations, and IT stakeholders to support budget cycles, forecasting activities, and long-range planning through accurate data preparation and model updates. • Convert business needs into clear functional documentation by defining data inputs, calculation methods, dependencies, and testing criteria for system enhancements. • Investigate and resolve system issues related to application behavior, user access, calculation outputs, and performance, escalating to external vendors when needed. • Oversee and troubleshoot data movement across source systems, planning tools, Snowflake, and reporting environments to maintain reliable information flow. • Create and maintain Snowflake queries, views, and related data assets to support reconciliation, analysis, reporting, and planning activities. • Trace and validate data across systems to identify missing, duplicated, delayed, or inaccurate records and ensure consistency in financial and operational reporting. • Develop and enhance Streamlit applications and Sigma dashboards that enable business users to analyze data, validate results, and support planning workflows. • Work with technical teams and application owners to address integration failures, document corrective actions, and implement tested improvements to reporting and analytics solutions.
2026-11-04T00:00:00Z

Business Analytics/Data Analyst

Arlington, TX
onsite
Temporary / Contract
40.85 - 47.3 USD / Hourly
We are looking for a Business Analytics/Data Analyst to support data-driven decision-making for a Contract position based in Arlington, Texas. This role focuses on transforming complex contract and business data into clear insights that improve reporting, compliance awareness, and operational performance. The ideal candidate will combine strong analytical capability with business intelligence expertise to interpret trends, validate information, and deliver actionable recommendations. Responsibilities: • Analyze business and contract-related data to identify patterns, exceptions, and opportunities for improved decision-making. • Build and maintain business intelligence reports, dashboards, and visual summaries that present findings clearly to stakeholders. • Review commercial contract information and related records to support audits, data validation, and reporting accuracy. • Extract, organize, and abstract data from multiple sources to create reliable datasets for analysis and business review. • Use analytical tools to evaluate performance metrics, contract terms, and operational results across key business areas. • Partner with internal teams to clarify reporting needs, refine data requirements, and provide insight into business trends. • Monitor data quality by investigating inconsistencies, resolving discrepancies, and promoting accurate documentation standards. • Prepare concise summaries and recommendations that help leadership understand risks, results, and areas for improvement.
2026-11-05T00:00:00Z

Business Analytics/Data Analyst

Belmont, NC
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for an experienced Business Analytics/Data Analyst to support a contract financial data review initiative for a higher education organization in North Carolina. This 3-month assignment is suited for a hands-on accounting and analytics specialist who can investigate reporting inconsistencies, validate financial data, and strengthen trust in management reporting. The role will work closely with finance leadership to examine complex records, resolve discrepancies, and deliver clear, fact-based insights that improve reporting accuracy. Responsibilities: • Examine financial and operational information across Financial Edge and Colleague to uncover inconsistencies and support accurate reporting. • Complete detailed reconciliations involving balance sheet accounts, subsidiary records, general ledger activity, and transaction-level data. • Investigate historical accounting entries to confirm balances, explain variances, and resolve outstanding issues. • Review payroll distributions and expense coding to verify that costs are assigned appropriately across departments and functions. • Assist with month-end accounting tasks by preparing journal entries, analyzing accruals, and supporting close-related reviews. • Evaluate the effectiveness of current reporting structures and identify areas where corrections or refinements are needed. • Create concise documentation of findings, reconciliation methods, and recommended process improvements for finance stakeholders. • Partner with accounting and finance leadership to provide practical recommendations that increase confidence in financial data integrity. • Use advanced Excel and related reporting tools to analyze large data sets and produce ad hoc financial reporting as needed.
2026-11-04T00:00:00Z

Security Systems / IT Support Technician

Union, NJ
onsite
Temporary / Contract
21.375 - 24.75 USD / Hourly
We are looking for a Security Systems / IT Support Technician to provide on-site support for a university environment in Union, New Jersey. This Long-term Contract position focuses on maintaining electronic security and access control systems while also assisting with day-to-day technical support needs across campus. The ideal candidate brings strong communication skills, a service-oriented approach, and the ability to work effectively with students, faculty, and staff in a hands-on setting. Responsibilities: • Diagnose and resolve issues involving electronic security equipment and door access systems to help maintain a secure campus environment. • Provide front-line technical assistance for help desk requests, supporting end users with hardware, software, and access-related concerns. • Travel between university campus locations as needed to respond to service requests, perform troubleshooting, and coordinate issue resolution. • Communicate clearly with campus users and internal teams to gather details, explain solutions, and ensure timely follow-up on support needs. • Perform on-site support five days per week, delivering dependable technical assistance in a fast-paced academic setting. • Assist with system configuration, maintenance activities, and operational support related to security infrastructure and connected technologies.
2026-10-08T00:00:00Z

Senior Cybersecurity Analyst

Minneapolis, MN
remote
Temporary / Contract
55 - 70 USD / Hourly
A growing organization is seeking a Cybersecurity Analyst to support and enhance its cybersecurity operations, threat detection, incident response, and data protection initiatives. This role is ideal for a security professional who enjoys investigating threats, improving security controls, and partnering with stakeholders to strengthen overall security posture.Position Overview<ul><li>Investigate and respond to cybersecurity incidents across cloud, endpoint, identity, email, application, and network environments.</li><li>Monitor and maintain security events within a SIEM environment, including alert triage, threat analysis, and incident escalation.</li><li>Develop and leverage KQL queries for investigations, reporting, threat hunting, and detection tuning.</li><li>Support incident response activities including containment, remediation, recovery, and post-incident reviews.</li><li>Enhance security monitoring capabilities by reducing false positives, identifying gaps, and improving detection coverage.</li><li>Assist with data protection initiatives including DLP investigations, information protection, insider risk monitoring, auditing, and eDiscovery activities.</li><li>Participate in security risk assessments, control reviews, vendor evaluations, and compliance-related initiatives.</li><li>Create and maintain security procedures, runbooks, metrics, and technical documentation.</li><li>Collaborate with stakeholders across the business to communicate risks, findings, and recommended security improvements.</li><li>Participate in an on-call rotation supporting critical cybersecurity incidents.</li></ul>
2026-11-02T00:00:00Z

Integration Developer/Analyst

Madison, WI
onsite
Temporary to Hire
40 - 50 USD / Hourly
We are seeking an Integration Developer/Analyst to help develop, maintain, and troubleshoot integrations between enterprise applications and third-party systems. This role is ideal for someone with a foundation in system integration, APIs, data transformation, and SQL who is eager to learn new technologies and grow their technical skills.You will collaborate with technical teams, business users, and external vendors to understand integration needs, map data, resolve issues, and ensure information flows accurately and securely between systems. Experience with Boomi is not required; training and knowledge sharing will help you learn the platform.Key Responsibilities<ul><li>Develop, maintain, and troubleshoot integrations between enterprise applications and external systems.</li><li>Learn and work with the Boomi integration platform to support data flows and integration processes.</li><li>Work with REST/SOAP APIs, JSON, XML, and vendor-provided data files.</li><li>Map, transform, and validate data to ensure accurate information exchange between systems.</li><li>Use Postman and similar tools to test APIs and troubleshoot integration issues.</li><li>Write and troubleshoot SQL queries, stored procedures, and database functions.</li><li>Use JavaScript or Python to support scripting, automation, and custom integration logic.</li><li>Collaborate with internal business users to gather requirements and understand business needs.</li><li>Coordinate with third-party vendors and technical teams to resolve integration issues.</li><li>Document integration processes, requirements, and solutions.</li><li>Follow data security practices and support secure data exchange.</li></ul>
2026-10-28T00:00:00Z

Innovation & Digital DevOps (IDDO) Business Analyst

Torrance, CA
onsite
Temporary / Contract
75 - 80 USD / Hourly
We are looking for an experienced Innovation & Digital DevOps (IDDO) Business Analyst to support digital initiatives in Torrance, California. This Long-term Contract position is ideal for someone who can partner directly with stakeholders, translate business needs into well-defined solutions, and contribute across both Agile and traditional delivery models. The role requires strong communication, sound analytical judgment, and the ability to move work forward independently while supporting project and Scrum-related activities. Responsibilities: • Partner with business and technical teams to gather, analyze, and refine requirements into clear functional documentation and actionable user stories. • Maintain and prioritize the backlog by shaping stories, defining acceptance criteria, and capturing important decisions throughout the project lifecycle. • Facilitate meetings with stakeholders, lead discussions confidently, and produce organized documentation such as meeting summaries and business artifacts. • Support Scrum ceremonies and provide light project coordination to help keep deliverables on track and aligned with business objectives. • Develop test cases and supporting documentation, execute test scenarios, and monitor defect resolution through completion. • Perform gap analysis to identify process improvements, clarify business needs, and recommend practical solution options. • Work across Agile, waterfall, and product-oriented delivery environments while adapting documentation and communication to each framework. • Use tools such as Azure DevOps, Clarity, Visio, SharePoint, or comparable platforms to manage requirements, workflows, and project artifacts. • Collaborate on initiatives involving Salesforce and related financial services platforms, including work connected to loan, servicing, insurance, or captive finance operations when applicable.
2026-11-06T00:00:00Z

ITVM Vendor Management Data Analyst

Cedar Rapids, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced IT Vendor Management Data Analyst to support strategic vendor operations and strengthen supplier performance across the organization in Cedar Rapids, Iowa. This Long-term Contract position is ideal for a business analyst who can combine data-driven oversight with strong partnership management, helping IT leadership make informed sourcing, contract, and performance decisions. The role focuses on vendor governance, service measurement, financial accuracy, and cross-functional collaboration with procurement, legal, and senior stakeholders. Responsibilities:• Advise IT leadership on sourcing approaches and vendor accountability models that improve service delivery, cost control, and operational effectiveness.• Manage relationships with key technology vendors, ensuring expectations are clearly defined and partnerships remain productive, responsive, and aligned with business goals.• Collaborate with senior leaders to support negotiations involving pricing, service commitments, contractual terms, and vendor performance concerns.• Establish and maintain service level metrics, reporting standards, and review processes to evaluate vendor results and drive corrective actions when needed.• Analyze vendor performance information and trend data regularly, then communicate findings and improvement opportunities to internal stakeholders and external partners.• Lead or support vendor selection activities by shaping evaluation criteria, coordinating RFP efforts, and partnering with procurement teams on decision-making processes.• Work with legal, finance, and operational teams to move contracts from negotiation through execution while maintaining oversight of vendor obligations after signing.• Review invoices, credits, penalties, and reconciliations for alignment with contractual terms, and assist with onboarding, payment processing, and budget-related vendor reporting.• Identify opportunities to improve vendor outcomes year over year by influencing strategic suppliers and encouraging alignment with organizational priorities.
2026-11-06T00:00:00Z

IT Support Specialist II

Virginia Beach, VA
onsite
Temporary to Hire
28.5 - 30 USD / Hourly
We are looking for an IT Support Specialist II to provide dependable technical support and hands-on endpoint assistance for employees in Virginia Beach, Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, maintaining reliable device operations, and supporting core Microsoft and identity administration tasks. In this role, you will manage incoming support requests, contribute to system stability and security monitoring, and help keep IT processes and documentation current. Responsibilities: • Manage the daily support queue by assessing incoming issues, documenting activity, resolving Tier 1 and Tier 2 requests, and closing tickets within defined service expectations. • Record all support interactions, including direct and walk-up requests, in the ticketing system so work can be prioritized, tracked, and reported accurately. • Troubleshoot user-facing technical problems involving computers, software, printers, peripherals, connectivity, and account access, escalating more complex matters with complete notes when needed. • Prepare, deploy, maintain, repair, and track inventory for workstations, mobile devices, printers, and related equipment across the organization. • Carry out assigned administration tasks in Active Directory, Microsoft 365, and Entra ID, including account setup, group updates, licensing changes, onboarding, offboarding, and access management. • Perform approved patching and update activities for workstations and servers, review backup results each day, and raise any failures or exceptions for further action. • Monitor endpoint, backup, system, and security alerts, complete initial troubleshooting, and escalate suspicious activity or policy concerns to the appropriate technical lead. • Create and update knowledge articles, runbooks, support procedures, hardware records, and recurring service trend reports to improve operational visibility and consistency. • Assist with network and infrastructure troubleshooting, backup and recovery exercises, and evaluation or user support for approved technologies such as Microsoft Copilot. • Travel occasionally to satellite offices as needed to provide onsite technical support and related IT assistance.
2026-10-09T00:00:00Z

167 results for Help Desk Analyst in