We are looking for a dependable Test Center Administrator to support daily exam operations in Knoxville, Tennessee. This Long-term Contract opportunity is ideal for someone who is organized, attentive to detail, and comfortable creating a detail-focused and secure experience for every visitor. The person in this role will balance front-desk support, candidate assistance, and active test room monitoring while following established testing procedures. Success in this position requires strong customer service skills, sound judgment, and the ability to stay calm in a fast-paced environment.<br><br>Responsibilities:<br>• Welcome candidates upon arrival, confirm identity documentation, and guide them through the check-in process efficiently and courteously.<br>• Carry out required screening procedures, including the use of security equipment, to help maintain testing integrity and compliance.<br>• Observe exam sessions through routine walkthroughs and close monitoring to ensure rules are followed and irregular activity is addressed promptly.<br>• Provide basic assistance with testing devices and equipment, resolving minor technical issues or escalating concerns when needed.<br>• Respond quickly to candidate questions or incidents, documenting concerns accurately and taking appropriate action in line with site procedures.<br>• Protect confidential testing materials and uphold a secure, orderly environment throughout all phases of exam administration.<br>• Support a fair and comfortable experience for each test taker by enforcing policies consistently and assisting with check-in, seating, and room transitions.<br>• Complete administrative tasks during quieter periods, including scanning, clerical support, record handling, and preparation of materials or equipment.<br>• Capture and maintain digital identification records, such as fingerprint scans, when required by the testing program.<br>• Adjust to operational scheduling needs and represent the organization courteously while following established policies, practices, and standards.
We are looking for a dependable Test Center Administrator to support a detail-oriented testing environment. This is a long-term contract opportunity with part-time hours, typically around 20 hours per week, and the possibility of additional hours based on site needs. The person in this role will help create a secure, organized, and welcoming experience for exam candidates while adapting to a flexible schedule that may include weekdays, Saturdays, occasional evenings, and possible Sunday coverage.<br><br>Responsibilities:<br>• Welcome test takers, confirm their identification, and guide them through check-in procedures with care.<br>• Enforce testing rules by completing security screening steps, including the use of monitoring tools when required.<br>• Observe candidates throughout the exam session to protect testing integrity and respond promptly to concerns or irregular situations.<br>• Preserve the security of exam materials, workstations, and the overall test center environment at all times.<br>• Document incidents clearly and escalate exceptions or policy-related issues in a timely manner.<br>• Support a fair and comfortable experience for each candidate by providing clear directions and maintaining a calm atmosphere.<br>• Assist with administrative tasks such as scanning records, handling basic office support duties, and preparing materials or equipment as needed.<br>• Move through the testing area regularly, escort candidates when appropriate, and help maintain compliance with operational procedures.<br>• Contribute to day-to-day site readiness by helping with basic computer or equipment handling, packing, or unpacking when necessary.