We are looking for a proactive and detail-oriented Work Order Coordinator to join our team in Austintown NT, Ohio. In this role, you will play a critical part in ensuring the smooth scheduling and coordination of service activities, including skilled trades, custodial, and grounds maintenance teams. This is a Contract position, offering the opportunity to transition into a long-term role based on performance.<br><br>Responsibilities:<br>• Coordinate and schedule service activities for skilled trades, custodial staff, and grounds maintenance workers to ensure efficient operations.<br>• Manage and track work orders using multiple software systems to maintain accurate records and timely updates.<br>• Utilize Microsoft Office tools, including Outlook, Excel, and Word, to document and communicate service-related tasks.<br>• Handle incoming service calls and type detailed documentation for each request in the appropriate systems.<br>• Collaborate with team members in a fast-paced environment to meet deadlines and maintain high-quality service.<br>• Prioritize tasks effectively to manage competing demands and ensure optimal workflow.<br>• Provide exceptional customer service by addressing inquiries and resolving issues promptly.<br>• Support the service division by identifying areas for improvement and implementing solutions.<br>• Adapt quickly to new processes and technologies to maintain high performance standards.
<p>Robert Half is searching for customer service professionals able to step in and support a contract Customer Service opportunity! If you are looking for a new role within the client services space, and excited to put your customer service skills to use right away, this contract role might be the perfect fit. This is a fully onsite role, with a fully in-office schedule.</p><p><br></p><p><strong>Duties and Responsibilities</strong></p><ul><li>Deliver exceptional service to business customers by resolving inquiries and providing tailored solutions.</li><li>Profile customers to identify needs and facilitate Service-to-Sales conversations, recommending appropriate products and services.</li><li>Cross-sell products while adhering to all regulatory and compliance requirements.</li><li>Anticipate customer needs and strive for first contact resolution using available tools and resources.</li><li>Maintain up-to-date knowledge of products, services, procedures, and technology platforms.</li><li>Provide overflow support to other Customer Service specialty teams and Lines of Business during high-volume periods or strategic initiatives.</li><li>Perform other duties as assigned to support Customer Service strategic initiatives and enterprise-wide collaboration.</li></ul><p><br></p>