We are looking for a motivated and adaptable Network Engineer to join our team in Worcester, Massachusetts. This long-term contract position is ideal for individuals eager to advance their career from a Helpdesk role into Networking and Infrastructure. The role offers an excellent opportunity for growth, mentorship, and hands-on experience in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Troubleshoot connectivity and advanced network issues on end-user devices, including laptops, tablets, and mobile phones.<br>• Replace and install network equipment, requiring the ability to lift up to 50 pounds and work in confined spaces when necessary.<br>• Collaborate effectively with team members and communicate clearly with users to address technical challenges.<br>• Provide proactive engagement and maintain an approachable demeanor while interacting with colleagues and clients.<br>• Handle helpdesk or general IT support tasks with attention to detail and efficiency.<br>• Utilize and manage Juniper and Aruba networking systems, ensuring optimal performance.<br>• Configure and maintain Cisco routers and switches for seamless network operations.<br>• Monitor and manage Palo Alto firewalls to ensure secure network connectivity.<br>• Implement and troubleshoot Border Gateway Protocol (BGP) configurations.<br>• Maintain and oversee Cisco ASA devices to support network security.

• Proven ability to troubleshoot connectivity issues on various end-user devices.<br>• Familiarity with network equipment installation and comfortable working in tight spaces or using ladders.<br>• Strong communication skills to collaborate with team members and assist users effectively.<br>• Previous experience in a Helpdesk or IT support role.<br>• Knowledge or experience with Juniper and Aruba systems, with relevant certifications preferred.<br>• Proficiency in Cisco networking, including routers and switches.<br>• Experience with Palo Alto firewalls and Cisco ASA devices.<br>• Understanding of Border Gateway Protocol (BGP) and its implementation.

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