<p><br></p><p>Key Responsibilities</p><p>Salesforce Administration &amp; Support</p><p>• Assist with day-to-day Salesforce administration, including user setup, profiles, roles, permission sets, and case management</p><p>• Maintain data integrity through data imports, deduplication processes, and validation rules</p><p>• Support the creation and maintenance of reports and dashboards for program, finance, and leadership teams</p><p>• Troubleshoot user issues and provide timely and effective resolution</p><p>• Support end-user training and adoption of Salesforce best practices</p><p>________________________________________</p><p>Automation &amp; Development</p><p>• Build and maintain automation using Salesforce Flow (record-triggered, scheduled, and screen flows)</p><p>• Assist in the development and maintenance of Apex (triggers, classes, and asynchronous processes)</p><p>• Support Lightning Web Component (LWC) development for internal tools and user interfaces</p><p>• Participate in evaluating when to use declarative versus programmatic solutions</p><p>________________________________________</p><p>Integrations &amp; API Development</p><p>• Support the development and maintenance of integrations using REST and SOAP APIs</p><p>• Assist with outbound callouts, including authentication methods such as OAuth 2.0 and API keys</p><p>• Parse and transform JSON/XML payloads within Apex</p><p>• Work with middleware platforms (e.g., MuleSoft, Zapier, or other ETL tools) as needed</p><p>• Monitor and troubleshoot API limits, failures, and latency issues</p><p>________________________________________</p><p>System Implementation &amp; Enhancements</p><p>• Collaborate with stakeholders to gather requirements and translate them into scalable Salesforce solutions</p><p>• Assist in implementing new features, custom objects, and automation to improve operational efficiency</p><p>• Participate in system upgrades, release cycles, and sandbox testing</p><p>________________________________________</p><p>Performance, Limits, and Optimization</p><p>• Develop solutions with an understanding of Salesforce governor limits (SOQL, DML, CPU time, heap size)</p><p>• Write efficient SOQL/SOSL queries and follow best practices to avoid common anti-patterns</p><p>• Support optimization efforts, including query performance and transaction handling</p><p>• Assist with implementing caching strategies where appropriate (Platform Cache, Custom Settings/Metadata)</p><p>________________________________________</p><p>Monitoring, Debugging, and Support</p><p>• Troubleshoot production issues using debug logs, Apex exception emails, and system monitoring tools</p><p>• Identify root causes of failures across integrations, automation, and data processes</p><p>• Provide Tier 2 support for Salesforce-related incidents</p><p>• Proactively identify system health risks and improvement opportunities</p><p>________________________________________</p><p>Documentation &amp; Engineering Standards</p><p>• Maintain technical documentation for data models, integrations, and automation logic</p><p>• Follow established SDLC and change management processes</p><p>• Contribute to internal best practices for naming conventions, code structure, and deployment procedures</p><p><br></p>

Business Requirement Document, Configuration Management, API Development, Salesforce Development, Salesforce Administration

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