Examples of Duties<br>Under administrative direction, is responsible for managing and maintaining our IT infrastructure, ensuring optimal performance, security and reliability. This position support Active Directory and Identity Management, Microsoft 365 Exchange Online; VMware & Server Infrastructure, Security and compliance: Administers and maintains active directory, group policy objects and domain services; manages Azure Entra ID, implements Single Sign-on, MFA and conditional access policies; manages microsoft 365 exchange online, troubleshoots email flow issues and security policies, administers VMware vSphere and ESXi environments, server patching, updates and security hardening, windows server roles, backup disaster recovery and business continuity.<br>Minimum Qualifications <br>High School Diploma or GED required. An Associates Degree in Information Technology, Computer Science, Networking or related field from an accredited college, university or vocation school is required. a Bachelor's Degree is preferred. Three years of full time paid experience in IT/IS, two of which are in support of users in a Windows environment, required. (Substitution: A certification in Microsoft Azure Administration Associate, Microsoft 365 Certified Exchange Administrator, VMware Certified Professional, CompTIA Security+ or equivalent may substitute Degree and work experience.) Strong communication, documentation ability, leadership, and organizational skills are needed. Must be able to lift and carry a minimum of thirty pounds. Valid State of Ohio Driver’s License required.<br>Supplemental Information<br>Provides troubleshooting & support for tier 2/3 escalated server and infrastructure issues, works with IT teams to resolve network, authentication and application related issues and documents configurations, processes and troubleshooting steps. Candidate should have experience in server administration, Active Directory and Microsoft 365 Exchange. Familiar with Azure Entra ID, IAM policies and cloud identity management. Hands-on experience with VMware vSphere, ESXi and windows server infrastructure. Understand network fundamentals of DNS, DHCP, TCP/IP, VPNs, and Firewalls. Strong analytical and troubleshooting skills.
We are looking for an experienced Systems Administrator to join our team in Fairview Park, Ohio. In this role, you will manage and maintain critical IT infrastructure, ensuring smooth operation and robust security of systems. If you have a strong background in Microsoft technologies and a passion for problem-solving, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Install, configure, and manage Microsoft Server 2025 to ensure efficient and secure operations.<br>• Maintain detailed and accurate documentation for network, server, and computer systems.<br>• Address and resolve daily service calls to support business operations effectively.<br>• Provide on-call support for urgent technical issues as needed.<br>• Travel approximately 15% of the time to support remote systems and teams.<br>• Collaborate on various projects and tasks as assigned to enhance IT functionality and security.
We are looking for an experienced Cyber Security Administrator to join our team in Cleveland, Ohio. In this role, you will be responsible for safeguarding our organization's digital assets by implementing robust security measures, monitoring threats, and ensuring compliance with industry standards. This position requires a proactive individual with a strong ability to analyze risks and develop solutions to enhance overall cybersecurity posture.<br><br>Responsibilities:<br>• Oversee and manage cloud security across platforms like Azure and Microsoft 365 to ensure adherence to security standards.<br>• Monitor security events in real-time using advanced tools, conducting forensic investigations when necessary.<br>• Administer Identity and Access Management systems, including privileged access controls, to enforce least privilege principles.<br>• Evaluate technologies and implement protocols to prevent unauthorized access to networks and systems.<br>• Develop and deploy Data Loss Prevention solutions to protect sensitive information against unauthorized access or sharing.<br>• Automate routine tasks and optimize workflows to enhance team efficiency and capabilities.<br>• Maintain and update Security Information and Event Management (SIEM) systems for centralized threat detection and analysis.<br>• Prepare formal reports, including incident documentation, root cause analyses, and after-action reviews.<br>• Revise and maintain incident response and business continuity plans to ensure swift handling of security incidents.<br>• Conduct security awareness training to educate employees on best practices and emerging threats.
<p>We are looking for a skilled Network Analyst II to join our team in Greater Cleveland, Ohio. In this role, you will be responsible for ensuring the efficient operation, security, and maintenance of network systems, servers, and related technologies. This position offers the opportunity to work with a diverse range of tools and platforms to support both technical infrastructure and organizational needs.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and manage network systems, including Microsoft Windows and Linux servers, hypervisor hosts, and virtualized environments.</p><p>• Monitor and secure routers, switches, storage solutions, and uninterruptible power supplies to ensure optimal performance.</p><p>• Administer and troubleshoot server software, ensuring smooth operations and addressing issues proactively.</p><p>• Manage data backups, replication processes, and test environments to safeguard critical information.</p><p>• Design, develop, and test disaster recovery plans to maintain business continuity.</p><p>• Provide advanced technical support for network connectivity and user applications, resolving complex issues efficiently.</p><p>• Set up and maintain audiovisual equipment such as projectors and video conferencing systems.</p><p>• Collaborate with medical device personnel to ensure seamless integration and support.</p><p>• Implement structured cabling solutions to maintain reliable network connections.</p>
We are looking for a Senior Software Engineer to lead the development and deployment of enterprise-level software solutions. This role focuses on delivering high-quality, secure, and efficient systems while ensuring their ongoing maintenance and optimization. The ideal candidate will also provide strategic technical guidance to senior leadership, evaluate emerging technologies, and foster innovation within the team.<br><br>Responsibilities:<br>• Oversee code deployments across multiple product teams, including cloud-based, mobile, and on-premise applications.<br>• Manage the release repository and maintain documentation for build and release procedures.<br>• Plan and execute release governance, risk assessments, milestone tracking, and production readiness reviews.<br>• Provide strategic technical advice to senior management regarding long-term systems planning and the adoption of new hardware and software.<br>• Conduct research on emerging technologies to enhance security, improve operations, and streamline deployment processes.<br>• Lead and guide both local and offshore teams to deliver technical support and maintain operational effectiveness.<br>• Develop and enforce policies and procedures to ensure the quality and security of application development and system administration.<br>• Collaborate with business units and technology vendors to implement and support technology solutions that meet organizational needs.<br>• Identify opportunities for operational improvements through the use of advanced technologies.<br>• Perform additional duties as assigned to support the organization's objectives.
Troubleshoots, repairs, and implements complex information technology solutions. This includes support for system architecture, hardware, software, operating systems, distributed computing, data analysis, facilities planning, resource management, programming, system performance, communications, and networking. Understands, designs, develops, tests, selects, implements, manages, and enhances a total integrated system. Installs, configures, and maintains City of Cleveland's communications network. Manages all LAN/WAN related additions and changes at the PC level. Provides NT domain administration, back-up operations, and network support. Plans and implements the overall strategic goals of the City of Cleveland's network systems. Serves as technical lead in the design of domain and network architecture. Leads in the design, development, installation and testing of communication systems citywide. Provides consultation and customer service to the users of data and telecommunications network services and systems. Runs diagnostics and assists in the deployment of network backbone to include network switching systems, servers, routers, and departmental data and telephone systems. Consults with network operation staff and service providers to facilitate problem resolution within the City of Cleveland infrastructure. Identifies existing and emerging technologies and evaluates applicability. Maintains accurate records of all maintenance, inventory, and security measures associated with voice and data networks. Performs other job-related duties as required.<br><br>Minimum Qualifications<br><br>A High School Diploma or GED is required. An Associate's Degree in Information Technology, Computer Science, Networking, or related field from an accredited college, university, or vocational school is required, a Bachelor's Degree is preferred. Three years of full time paid experience in IT/IS, two of which are in support of users in a Windows environment, is required. (Substitution: A certification in computer networking or two years of full time paid relevant experience may substitute for the Associate's Degree.) Must have experience that demonstrates a knowledge and understanding of local area networks (LAN), metropolitan area networks (MAN), Wide area networks (WAN), Cisco Networking, TCP/IP, Routers, Switches as well as Windows and PC client-server or web-based systems. Network certification (e.g.: CCNA, CCDA, CCNP, CCDP) is highly desired. Strong communication, documentation ability, leadership, and organizational skills are needed. Must be able to lift and carry a minimum of thirty pounds. A valid State of Ohio Driver's License is required.<br><br>Supplemental Information<br><br>Preferred Requirements<br><br>3+ years' experience with managing Cisco environments.<br> Advanced Cisco Certifications
<p>We are looking for an experienced IT Risk Manager to lead cybersecurity risk initiatives. The ideal candidate will develop strategies aligned with industry frameworks and foster collaboration across departments to maintain a secure and resilient environment.</p><p><br></p><p>Responsibilities:</p><p>• Implement and oversee cybersecurity risk management programs that comply with Ohio House Bill 96 and relevant frameworks, such as NIST and CIS Controls.</p><p>• Monitor and enforce adherence to internal policies and external regulations, ensuring timely incident reporting as required by state law.</p><p>• Develop and maintain comprehensive policies, standards, and procedures related to cybersecurity risk management.</p><p>• Lead efforts to coordinate incident response activities, including collaboration with Ohio Cyber Reserve and Homeland Security.</p><p>• Manage annual cybersecurity training programs tailored to employees’ roles and responsibilities, promoting awareness and resilience.</p><p>• Serve as the primary liaison between IT, legal, compliance, and executive leadership for all cybersecurity risk-related matters.</p><p>• Prepare detailed risk reports and presentations for city council, auditors, and external agencies.</p><p>• Ensure documentation and policies are up-to-date and reflect best practices in cybersecurity risk management.</p><p>• Identify and assess vulnerabilities, proposing effective mitigation strategies to strengthen the city's defenses.</p><p>• Foster cross-departmental collaboration to enhance cybersecurity awareness and maintain a proactive security posture.</p>
We are looking for an experienced IT Network Manager to oversee and maintain enterprise-level network systems for our organization in Cleveland, Ohio. This role requires a strong background in network design, security, and troubleshooting to ensure reliable and secure connectivity across the business. The ideal candidate will bring expertise in managing advanced networking hardware and implementing scalable solutions aligned with industry best practices.<br><br>Responsibilities:<br>• Manage and maintain enterprise-level networking hardware, including Cisco routers, Nexus switches, and Meraki wireless infrastructure.<br>• Implement and oversee network access control systems using Cisco ISE and ensure perimeter security through Palo Alto firewalls.<br>• Monitor and analyze network traffic using NetFlow tools to identify performance issues and optimize data flow.<br>• Design and implement scalable network solutions to meet current and future business needs.<br>• Coordinate the deployment, maintenance, and troubleshooting of Meraki wireless networks.<br>• Lead efforts to resolve connectivity issues and provide advanced troubleshooting for network-related incidents.<br>• Ensure network infrastructure complies with security policies, industry standards, and regulatory requirements.<br>• Develop and maintain documentation for network architecture, configurations, and procedures.<br>• Collaborate with cross-functional teams to support technology initiatives and improve overall network performance.
