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1 result for Mail Svcs Associate in Westford, MA
- Milford, MA
- onsite
- Permanent / Full Time
- 60000 - 65000 USD / Yearly
- <p>We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment.</p><p><br></p><p>Responsibilities:</p><p>• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.</p><p>• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.</p><p>• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.</p><p>• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.</p><p>• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.</p><p>• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.</p><p>• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.</p><p>• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly, 508-205-2127 Eric Lebow</u></em></strong></p>
- 2026-05-15T00:00:00Z