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4 results for Desktop Support Analyst in Westbury, NY

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for a Desktop Support Analyst to deliver hands-on technical support for employees in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and providing responsive service across a fast-paced work environment. The role will support day-to-day desktop operations, assist remote and international teams, and contribute to a consistent, high-quality end-user experience. Responsibilities: • Deliver first- and second-line technical assistance for hardware, software, and infrastructure-related incidents and service requests across the organization. • Provide in-person floor support on a rotating schedule, assisting employees directly and ensuring all requests are properly recorded in the service management system. • Take full ownership of assigned tickets from initial intake through final resolution, including user updates, troubleshooting, and timely closure. • Support colleagues in international offices by providing remote assistance that aligns with established service standards and response expectations. • Follow defined escalation procedures to route complex issues appropriately and maintain dependable support delivery. • Investigate recurring technical problems, identify underlying causes, and create clear knowledge documentation for both engineers and end users. • Administer user lifecycle activities such as onboarding, offboarding, account support, and related end-user access tasks. • Configure, maintain, and troubleshoot laptops, desktop hardware, mobile devices, remote access tools, and Windows 10 workstation environments. • Assist with event technology support and coordinate Zoom-based meeting and interview connections with domestic and international participants. • Participate in after-hours on-call coverage and contribute to time-sensitive projects and organization-wide IT communications as needed.
2026-04-23T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for an experienced Help Desk Analyst to support end users in a fast-paced asset management environment in New York, New York. This Long-term Contract position focuses on delivering reliable technical assistance across hardware, software, and enterprise workplace tools while ensuring a high standard of service. The ideal candidate brings strong troubleshooting ability, hands-on support experience, and a customer-focused approach to resolving day-to-day technical issues. Responsibilities: • Provide responsive technical support for employees by diagnosing and resolving issues related to desktops, laptops, mobile devices, and peripheral equipment. • Manage and track incidents and service requests through ServiceNow ITSM, ensuring timely updates, accurate documentation, and effective resolution. • Support user access and identity-related needs, including account assistance and authentication troubleshooting within Okta and Microsoft 365 environments. • Configure, deploy, and maintain endpoint devices using Intune and other enterprise management tools to meet operational and security standards. • Troubleshoot hardware and software problems across Windows, Mac, and mobile platforms, escalating complex issues when necessary. • Assist users with Microsoft Office 365 applications and collaboration tools to minimize disruption and maintain productivity. • Perform hands-on support for computer hardware, including setup, replacement, diagnostics, and break-fix activities for end-user equipment. • Collaborate with internal technology teams and external vendors to resolve recurring issues and improve the overall support experience.
2026-04-28T00:00:00Z

Help Desk Analyst I

Ridgefield, CT
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. In this role, you will provide technical support and excellent customer service to clients, ensuring the smooth operation of computer systems and networks. If you thrive in a fast-paced environment and have a strong foundation in troubleshooting and IT support, we encourage you to apply. Responsibilities: • Deliver attentive and courteous customer service to clients, addressing technical inquiries effectively. • Diagnose and resolve technical issues efficiently using a ticketing system. • Provide support for client networks and technologies, including Windows operating systems, Office 365, Azure, and mobile devices. • Conduct routine maintenance on PCs, peripherals, and printers to ensure optimal performance. • Manage disaster recovery backup solutions, ensuring data integrity and security. • Escalate unresolved issues to appropriate teams or personnel as necessary. • Communicate with clients to keep them informed about incident progress, upcoming changes, and potential outages. • Collaborate with vendors and partners to resolve complex client issues. • Document resolutions thoroughly for scalability and future reference. • Assist the Proactive team with technical services and project-related support tasks.
2026-04-30T00:00:00Z

ERP Support Analyst

Belmar, NJ
onsite
Temporary to Hire
40 - 50 USD / Hourly
We are looking for a skilled Cloud Systems Analyst to join our team in Wall, New Jersey. In this contract position with the potential for permanent employment, you will play a pivotal role in managing and optimizing Oracle Cloud Fusion applications while supporting financial systems and ensuring seamless functionality. This role requires strong collaboration and documentation skills, as well as a proactive approach to system improvements. Responsibilities: • Administer Oracle Cloud Fusion applications, ensuring their functionality aligns with business requirements and operates efficiently. • Manage user roles, system access rights, and delegation profiles in partnership with corporate and regional finance teams. • Create and maintain detailed documentation for system configurations and processes to build consensus and serve as future references. • Provide Tier-2 and Tier-3 support for Oracle-related issues, including troubleshooting access, functionality, and data integrity concerns. • Analyze system data, develop reports, and identify opportunities for continuous improvement. • Maintain and monitor scheduled reports, workflows, dashboards, and module-specific configurations. • Troubleshoot and resolve interface errors, functional issues, and scheduling conflicts. • Perform system configurations, enhancements, upgrades, and oversee quarterly Oracle Cloud update activities. • Lead user acceptance testing by defining test plans, developing scripts, and guiding stakeholders through new features and patches. • Conduct periodic audits of user security and system access to ensure compliance with internal policies and regulations.
2026-04-27T00:00:00Z