We are looking for a highly skilled and motivated System Administrator to oversee and optimize our IT infrastructure. This role involves managing identity systems, securing endpoints, monitoring networks, and providing technical support to ensure seamless operations. Based in West Bend, Wisconsin, this is an on-site position requiring a proactive approach to system management and problem resolution.<br><br>Responsibilities:<br>• Manage and maintain Microsoft Entra ID (Azure AD) and Active Directory, including user provisioning, group policies, and access controls.<br>• Configure and deploy endpoint management solutions using Microsoft Intune, ensuring compliance and performance for Windows 11 devices.<br>• Monitor IT systems and automate workflows using tools like Pulseway to ensure system efficiency and reliability.<br>• Provide technical support and resolve issues through Jira Service Management or similar helpdesk platforms.<br>• Troubleshoot and optimize network performance using CatchPoint and ensure uptime through proactive monitoring.<br>• Administer secure web and application delivery platforms such as Akamai to maintain system security.<br>• Implement cloud security measures and data protection policies using Netskope.<br>• Manage endpoint detection and response tools like CrowdStrike Falcon to safeguard against threats.<br>• Conduct security awareness training and phishing simulations using KnowBe4 to enhance organizational cybersecurity.<br>• Create and maintain clear system documentation, procedures, and knowledge base articles for internal use.

• Proven experience as a System Administrator or in a related role, with a strong understanding of IT infrastructure.<br>• Proficiency in managing Microsoft Entra ID (Azure AD) and Active Directory environments.<br>• Hands-on experience with Windows 11 device management and enterprise-level endpoint solutions.<br>• Knowledge of endpoint security tools such as CrowdStrike Falcon and monitoring tools like Pulseway.<br>• Familiarity with ticketing systems such as Jira and security platforms like Akamai and Netskope.<br>• Strong troubleshooting skills for hardware, software, network, and telephony issues.<br>• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.<br>• Relevant certifications (e.g., Microsoft, CompTIA) or scripting experience in PowerShell are a plus.

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