<p>We are looking for a dedicated Operations Advisor to join our client's team in the Greater Philadelphia area. In this Operations Advisor role, you will take the lead in ensuring operational excellence across surety accounts, delivering high-quality service and fostering collaboration between clients, underwriters, and internal teams. This position offers an opportunity to contribute to strategic initiatives while supervising and mentoring bond operations staff.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee quality assurance processes across multiple surety accounts to ensure compliance, accuracy, and efficiency.</li><li>Guide and develop bond operations team members, establishing leadership practices prior to assuming direct supervisory responsibilities.</li><li>Partner with Account Managers to coordinate client programs, placements, renewals, and new business opportunities.</li><li>Facilitate seamless communication between clients and underwriters to secure approvals and timely issuance of bonds.</li><li>Manage operational workflows, including issuance, endorsements, renewals, cancellations, invoicing, and record-keeping.</li><li>Provide regular updates on client programs and market developments to internal teams through clear written and verbal communication.</li><li>Collaborate with operations team members to cross-train on new programs and business processes.</li><li>Maintain a high level of productivity, attention to detail, and effective prioritization in managing responsibilities.</li></ul>

<p>The ideal Operations Advisor candidate should have a Bachelor's degree or equivalent combination of education.</p><p><br></p><p>Other requirements for the Operations Advisor position include and are not limited to:</p><ul><li>5+ years of experience in the insurance industry, preferably in health insurance</li><li>Proven experience in customer service, demonstrating excellent communication skills and the ability to handle customer queries effectively</li><li>Proven leadership, coaching, and training capability.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Excellent written and verbal communication skills.</li><li>Proficiency in Microsoft Office.</li></ul><p>For more information on this Operations Advisor role and other full time accounting and finance opportunities, please contact us at 484.214.2831 and reference JO#03710-0013355897</p><p><br></p>

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