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3 results for Desktop Support Analyst in Waterbury, CT

Help Desk Analyst I

Ridgefield, CT
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. In this role, you will provide technical support and excellent customer service to clients, ensuring the smooth operation of computer systems and networks. If you thrive in a fast-paced environment and have a strong foundation in troubleshooting and IT support, we encourage you to apply. Responsibilities: • Deliver attentive and courteous customer service to clients, addressing technical inquiries effectively. • Diagnose and resolve technical issues efficiently using a ticketing system. • Provide support for client networks and technologies, including Windows operating systems, Office 365, Azure, and mobile devices. • Conduct routine maintenance on PCs, peripherals, and printers to ensure optimal performance. • Manage disaster recovery backup solutions, ensuring data integrity and security. • Escalate unresolved issues to appropriate teams or personnel as necessary. • Communicate with clients to keep them informed about incident progress, upcoming changes, and potential outages. • Collaborate with vendors and partners to resolve complex client issues. • Document resolutions thoroughly for scalability and future reference. • Assist the Proactive team with technical services and project-related support tasks.
2026-04-30T00:00:00Z

Help Desk Level II

Manchester, CT
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
Help Desk Technician – Level 2Location: Manchester, CT A Robert Half client is seeking a Help Desk Level 2 Technician to provide day-to-day technical support to end users. Responsibilities:<ul><li>Troubleshoot and resolve Level 2 desktop, hardware, and software issues</li><li>Support Windows environments, Microsoft 365, and Active Directory</li><li>Escalate complex issues as needed and document work in a ticketing system</li></ul>
2026-05-01T00:00:00Z

Senior Systems Analyst

Hartford, CT
onsite
Permanent / Full Time
83500 - 125000 USD / Yearly
We are looking for a Senior Systems Analyst to support and optimize workforce management platforms for a healthcare environment in Hartford, Connecticut. This role will serve as a key partner to HR, Payroll, IT, and operations teams by improving system performance, supporting critical workforce processes, and helping maintain reliable, compliant solutions. The ideal candidate brings strong analytical ability, hands-on experience with UKG Pro and related workforce applications, and a practical approach to solving system and interface issues. Responsibilities: • Evaluate business and system needs to define effective solutions for application updates, enhancements, and replacement initiatives. • Provide functional support for workforce management tools, including timekeeping, absence management, scheduling, accruals, and related payroll processes. • Configure, maintain, and troubleshoot system components to promote data accuracy, operational stability, and timely issue resolution. • Create clear documentation for proposed changes, technical specifications, workflows, and implementation activities across multiple initiatives. • Partner with HR, Payroll, IT, and operational stakeholders to translate requirements into scalable system designs and support process improvements. • Investigate and resolve integration problems between vendor platforms and internal systems, working closely with technical teams and external partners as needed. • Develop and execute detailed test strategies for application changes and interfaces, validating results before and after deployment. • Contribute to workforce technology projects such as platform migrations, system upgrades, benchmarking efforts, and vendor or product evaluations. • Follow organizational information security standards and support compliance with healthcare, privacy, and regulatory requirements tied to sensitive data. • Represent the systems function in cross-functional meetings, presentations, or site-based support activities when needed.
2026-05-03T00:00:00Z