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4 results for It Support Specialist in Washington, DC
- Bethesda, MD
- onsite
- Temporary / Contract
- 22 - 28 USD / Hourly
- <p>We are seeking a Customer Support Specialist to join our team and deliver outstanding service to customers through timely, professional, and solutions-focused support. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p>
- 2026-10-07T00:00:00Z
- Rockville, MD
- onsite
- Temporary / Contract
- 24 - 28 USD / Hourly
- <p>The Sales Support Specialist provides administrative and operational support to the sales team to help drive revenue and ensure a smooth customer experience. This role assists with order processing, customer communication, reporting, documentation, and coordination across internal departments.</p><p><br></p><p>Responsibilities</p><ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow-ups and internal coordination</li></ul><p><br></p>
- 2026-10-07T00:00:00Z
- Mclean, VA
- remote
- Temporary to Hire
- 18.2115 - 21.087 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users. This Contract to permanent opportunity is well suited to someone who enjoys resolving hardware, software, and access-related issues while delivering detail-oriented customer service. The ideal candidate brings strong desktop support experience, works effectively in a structured environment, and is prepared to meet eligibility requirements associated with supporting federally aligned work.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day assistance to users by diagnosing and resolving desktop, laptop, operating system, and common application issues.</p><p>• Manage incoming service requests through the ticketing system, prioritize tasks appropriately, and maintain accurate case updates through resolution.</p><p>• Support Windows-based environments by troubleshooting performance problems, login issues, and general workstation functionality.</p><p>• Assist with account access and directory-related tasks, including user support connected to Active Directory environments.</p><p>• Deliver technical guidance on Microsoft Office applications, including routine support for Excel and other core productivity tools.</p><p>• Escalate complex incidents when needed and work with internal teams to ensure timely restoration of service.</p><p>• Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.</p><p>• Contribute to a reliable end-user support experience by communicating clearly, setting expectations, and following established service procedures.</p>
- 2026-10-07T00:00:00Z
- Baltimore, MD
- onsite
- Temporary / Contract
- 39.5865 - 45.837 USD / Hourly
- We are looking for an experienced Systems Admin / Tier-3 Support specialist to join a healthcare-focused organization in Baltimore, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a hands-on technical environment, takes initiative, and can provide advanced support across core infrastructure and end-user systems. The role supports a distributed organization with a sizable user base and multiple sites, requiring strong expertise in Microsoft technologies, endpoint administration, and hybrid identity management. You will work closely with a collaborative IT team while serving as a senior escalation point and helping strengthen day-to-day operational stability.<br><br>Responsibilities:<br>• Oversee administration of core IT platforms, including help desk tools, endpoint management solutions, backup systems, and patch deployment processes.<br>• Maintain and support a hybrid identity environment with a strong emphasis on on-premises Active Directory, including user and computer administration, group policy management, permissions, and security group oversight.<br>• Manage Microsoft 365 administration tasks such as identity configuration, portal administration, synchronization with Azure AD, conditional access, and group-based settings.<br>• Perform advanced troubleshooting and resolution for escalated infrastructure, systems, and endpoint issues across a multi-site environment.<br>• Support ongoing server and workstation maintenance to help ensure reliable performance, system availability, and compliance with operational standards.<br>• Contribute to cloud adoption efforts by identifying and assisting with opportunities to transition appropriate on-premises services to cloud-based platforms.<br>• Handle selected security and configuration-related activities as part of broader systems administration responsibilities.<br>• Provide guidance and technical mentorship to entry-level IT team members while acting as a senior resource for complex support needs.
- 2026-10-14T00:00:00Z