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1 result for Pc Technician in Tempe, AZ
- Phoenix, AZ
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- <p>We are seeking an <strong>IT Help Desk Tier 1</strong> professional for a <strong>contract-to-hire</strong> opportunity in <strong>Phoenix, AZ</strong>. This role is ideal for someone with a solid foundation in <strong>SaaS, application support, or technical support</strong> who enjoys troubleshooting user issues and delivering strong customer service. Based on general knowledge.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first-level technical support for end users via phone, email, and ticketing system. Based on general knowledge.</li><li>Troubleshoot issues related to SaaS platforms, business applications, user access, passwords, and general desktop support. Based on general knowledge.</li><li>Escalate more complex technical problems to Tier 2 or other internal teams as needed. Based on general knowledge.</li><li>Document incidents, resolutions, and troubleshooting steps in the ticketing system. Based on general knowledge.</li><li>Support onboarding activities including account setup, permissions, and application access. Based on general knowledge.</li><li>Assist users with common issues involving software, hardware, and connectivity. Based on general knowledge.</li><li>Maintain a high level of customer service while managing multiple support requests. Based on general knowledge</li></ul><p><br></p>
- 2026-06-12T00:00:00Z