<p>Our Client is looking for an experienced IT Manager to lead technology operations for a fast-paced logistics and warehousing organization supporting around-the-clock automotive manufacturing customers in Metro-Detroit, Michigan. This role will guide infrastructure, end-user support, network performance, and security across multiple facilities while building a more consistent and well-documented IT environment. The ideal candidate brings strong technical depth, proven leadership of technical teams, and the ability to introduce structure, accountability, and measurable service delivery.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Direct day-to-day IT operations across multiple sites, ensuring reliable infrastructure, responsive support, and stable connectivity for 24/7 business activities.</p><p>• Lead and develop management-level direct reports overseeing service desk operations, network and systems administration, and security and compliance functions.</p><p>• Establish clear operating standards for support services, including escalation paths, service levels, performance metrics, and knowledge-sharing practices.</p><p>• Strengthen enterprise infrastructure by overseeing networking, server administration, identity services, virtualization platforms, Microsoft 365 environments, and backup solutions.</p><p>• Drive improvements in documentation by creating and maintaining technical standards, runbooks, diagrams, and operational procedures that teams can use effectively.</p><p>• Partner with leadership on staffing, budgeting, and resource planning to align IT capabilities with business needs across all facilities.</p><p>• Advance the organization’s security posture by guiding remediation efforts, supporting audit responses, and enforcing infrastructure hardening practices.</p><p>• Identify gaps in current processes and transform reactive support models into structured, scalable IT service delivery.</p><p>• Oversee major infrastructure and operational improvement initiatives, including service desk enhancements and environment standardization efforts.</p><p><br></p><p>You will have <strong>three management-level direct reports</strong>:</p><p>●       <strong>IT Service Desk Manager</strong> — leading the Tier 1 and Tier 2 technician group</p><p>●       <strong>Network Engineer</strong> — leading the Network &amp; Systems Administrator</p><p>●       <strong>Security &amp; Compliance Analyst</strong> — owning security posture, audit response, and the remediation backlog</p>

• 10+ years of experience in IT infrastructure, networking, and technical support, including at least 4 years leading technical teams.<br>• Demonstrated success managing managers or team leads, with accountability for staffing decisions and budget oversight strongly preferred.<br>• Strong hands-on knowledge of enterprise networking, including routing, switching, VLANs, firewalls, wireless technologies, and related administration.<br>• Experience supporting Windows Server environments, virtualization platforms, Active Directory or Entra ID, Microsoft 365, and backup and recovery technologies.<br>• Proven ability to improve an unstructured or reactive IT environment by introducing process discipline, documentation, and operational controls.<br>• Background building or rebuilding IT service desk functions, including tiered support models, service-level management, metrics, and knowledge management.<br>• Practical understanding of security controls, system hardening, and remediation activities related to audits or security assessments.<br>• Strong technical writing skills with the ability to produce clear standards, procedures, and support documentation.

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