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2 results for Help Deskdesktop Support Analyst in Taylor, MI
- Ann Arbor, MI
- onsite
- Temporary / Contract
- 31.35 - 36.3 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join a Long-term Contract assignment in Ann Arbor, Michigan. This position will act as a key point of contact for day-to-day IT support while handling more complex desktop, cloud, network, and operational technology issues. The role is well suited for someone who enjoys improving support processes, maintaining reliable service delivery, and assisting users in a fast-paced manufacturing environment.<br><br>Responsibilities:<br>• Lead daily service desk activities by monitoring ticket flow, prioritizing issues, coordinating escalations, and preparing regular operational updates.<br>• Maintain and enhance the ticketing environment by refining workflows, updating request forms, improving automation, and strengthening reporting capabilities.<br>• Resolve advanced end-user issues involving Windows systems, Microsoft 365 applications, identity management, endpoint configuration, and device provisioning tools.<br>• Provide technical assistance for production-related technology, including manufacturing workstations, barcode equipment, scanners, floor terminals, and employee timekeeping devices.<br>• Administer user lifecycle tasks such as account setup, access changes, separation processing, permissions management, and endpoint protection support.<br>• Assist with network and connectivity support across firewalls, switching, wireless access, secure remote access, and web filtering tools.<br>• Develop and maintain clear technical procedures, support articles, and asset tracking practices to improve consistency and knowledge sharing.<br>• Partner with internal stakeholders and external service providers to strengthen support operations and raise overall service quality.
- 2026-11-05T00:00:00Z
- Ann Arbor, MI
- onsite
- Temporary / Contract
- 51.4615 - 59.587 USD / Hourly
- We are looking for an experienced EDI Analyst to support critical integration processes that connect business operations, order flow, inventory activity, shipping, and invoicing across the organization. This Long-term Contract position is based in Ann Arbor, Michigan, and offers the opportunity to work in a dynamic manufacturing environment where technology plays a direct role in daily operations. The ideal candidate will strengthen transaction reliability, improve partner connectivity, and help optimize integration performance across enterprise systems and external trading networks.<br><br>Responsibilities:<br>• Oversee data exchange processes tied to Dynamics 365 Finance & Operations, ensuring accurate movement of information across order management, warehouse activity, fulfillment, shipping, and billing functions.<br>• Administer and support enterprise EDI platforms and related integration tools used to connect with retail partners and other external business systems.<br>• Monitor, analyze, and resolve issues affecting X12 document flows such as purchase orders, acknowledgments, advance ship notices, invoices, inventory updates, change orders, and functional acknowledgments.<br>• Troubleshoot interface failures involving data entities, OData services, APIs, middleware, scheduled jobs, and file-based integrations to maintain stable transaction processing.<br>• Coordinate onboarding of new trading partners by gathering requirements, validating mappings, guiding testing, and supporting production readiness.<br>• Ensure ongoing adherence to customer routing guides and partner-specific EDI standards to reduce compliance issues and operational disruptions.<br>• Identify root causes of chargebacks and implement validation checks, workflow improvements, and corrective actions to minimize recurrence.<br>• Support integration-related activities for system rollouts, including test execution, cutover preparation, and post-implementation stabilization.<br>• Develop and maintain technical documentation, mapping references, operational procedures, monitoring practices, and reconciliation records for supported integrations.<br>• Collaborate with internal stakeholders, external vendors, and trading partners to improve visibility, reliability, and efficiency across connected business processes.
- 2026-11-06T00:00:00Z