<p><strong>About the Role</strong></p><p>We are seeking a highly analytical and detail-oriented <strong>Business Analyst/Data Analyst</strong> to support a fast-paced Robotics Supply Chain organization. This role offers an exciting opportunity to work within a cutting-edge technology environment while gaining hands-on experience in procurement, supply chain operations, supplier management, and data analytics.</p><p>The ideal candidate will possess strong analytical capabilities, advanced Excel skills, and experience working with supply chain, procurement, or business operations data. This position will support ongoing sustaining programs, engineering change management activities, and daily supply-demand analysis for critical components.</p><p><strong>Key Responsibilities</strong></p><p>Supply Chain & Procurement Support</p><ul><li>Support daily supply chain operations and component demand planning activities</li><li>Assist with Agile and Engineering Change Order (ECO) management processes</li><li>Create and manage purchase requisitions within procurement systems</li><li>Track purchase orders and monitor supplier delivery performance</li><li>Maintain supplier databases, procurement records, and documentation</li><li>Coordinate supplier communications regarding quotes, deliveries, and documentation</li></ul><p>Data Analysis & Reporting</p><ul><li>Analyze supply and demand requirements for components</li><li>Create reports, dashboards, pivot tables, and spend analyses using Excel</li><li>Monitor supplier performance metrics, including on-time delivery</li><li>Maintain pricing databases and cost comparison models</li><li>Generate regular business reports and project status updates</li></ul><p>Supplier & Cross-Functional Coordination</p><ul><li>Coordinate sample requests and supplier interactions with engineering teams</li><li>Assist with supplier onboarding and documentation management</li><li>Participate in supplier meetings and cross-functional project discussions</li><li>Support RFQ (Request for Quote) preparation and supplier evaluations</li></ul><p>Research & Continuous Improvement</p><ul><li>Conduct supplier and market research</li><li>Compile competitive intelligence and pricing benchmarks</li><li>Support cost reduction and supplier consolidation initiatives</li><li>Help document and improve procurement processes and procedures</li></ul><p>Quality & Compliance Support</p><ul><li>Track supplier quality metrics and performance indicators</li><li>Maintain supplier certification and compliance documentation</li><li>Assist with audit preparation and corrective action tracking</li></ul>
<p>We are looking for a Sales Operations Coordinator to support sales operations and provide the reporting, coordination, and analytical insight needed to keep commercial activities running smoothly in Lawrence, Massachusetts. This role blends hands-on operational support with data-driven analysis, helping teams manage customer setup, promotional activity, merchandising efforts, and day-to-day sales requests. The ideal candidate brings strong organization, sound judgment, and the ability to turn business data into clear, useful information for stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate incoming sales-related requests by monitoring shared communication channels, organizing priorities, and routing matters to the appropriate internal contacts.</p><p>• Support the setup of customers, products, and vendors by maintaining accurate records across internal systems and external platforms.</p><p>• Prepare recurring and ad hoc sales reports, dashboards, and summaries that highlight trends, performance results, and actionable business insights.</p><p>• Keep projects and daily workflows on track through task management tools, ensuring deadlines, responsibilities, and follow-up actions are clearly managed.</p><p>• Provide oversight and direction to the Sales & Marketing Assistant to help maintain efficient execution of routine operational activities.</p><p>• Assist the sales team with product samples, presentation materials, meeting logistics, and post-meeting follow-up to strengthen customer support.</p><p>• Help coordinate promotional and retail merchandising initiatives by tracking deliverables, timelines, and cross-functional communication.</p><p>• Contribute to operational improvements related to sales processes and system-based workflows when business needs require updates or transitions.</p>
<p>Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
<p>Communications Manager/Specialist with 10+ years of relevant experience needed for a full-time, hybrid (3/2) position in Boston. Will be working on a variety of communications including promotional materials, media outreach, award submissions, and multimedia storytelling campaigns. Must be able to show relevant work samples to be considered. Salary is 95-125K.</p><p> </p><p>Seeking a strategic storyteller with a passion for architecture and design to conceive, write, and produce content that elevates people, clients, projects, and ideas. This role partners with regional leadership to develop and execute communications strategies that support business goals across multiple studios.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and manage regional communications, including promotional materials, media outreach, awards submissions, and multimedia storytelling campaigns.</li><li>Research clients and market trends to support business development.</li><li>Support thought leadership by helping draft articles, essays, and coordinating promotional plans.</li><li>Mentor junior writers and content creators.</li><li>Coordinate closely with regional and firmwide leaders to ensure cohesive communication strategies.</li><li>Build and nurture relationships with key journalists and media contacts to enhance PR efforts.</li><li>Organize project photoshoots and collaborate with external communications consultants as needed.</li></ul>