<p>Robert Half is seeking an <strong>Help Desk Technician</strong> to support a client in the social services industry in Spokane, Washington. This role will provide hands-on technical support to internal users and contractors, manage incoming help desk requests, deploy and configure devices, and deliver responsive, white-glove IT support. The ideal candidate has strong experience with Windows environments, Microsoft Intune, Active Directory/Entra ID, Microsoft 365, and device management.</p><p><br></p><p><strong>Location:</strong> 100% Onsite – Spokane, WA</p><p><strong>Pay Rate:</strong> $27–$32/hour</p><p><strong>Schedule:</strong> Monday-Friday; 37.5 hours/week</p><p><strong>Duration: </strong>3-month contract, with potential to extend/convert</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide day-to-day technical support for internal employees and contractors across Windows and mobile environments.</li><li>Manage the <strong>Zendesk ticket queue</strong>, including triaging, troubleshooting, documenting, resolving, and escalating technical issues as needed.</li><li>Support approximately <strong>20–30 tickets per day</strong> while helping maintain established service-level and ticket queue goals.</li><li>Administer user accounts, access, permissions, and related requests through <strong>Active Directory/Entra ID and Microsoft 365</strong>.</li><li>Configure, deploy, and troubleshoot computers and mobile devices using <strong>Microsoft Intune and MDM tools</strong>.</li><li>Assist contractors and users with obtaining appropriate access to required systems and applications.</li><li>Maintain accurate device inventory and support IT asset management and equipment lifecycle activities.</li><li>Provide hands-on onsite support through regular walk-arounds, proactively identifying and resolving end-user technology issues.</li><li>Troubleshoot Windows and iOS devices, Microsoft 365 applications, connectivity issues, and other common end-user technology problems.</li><li>Assist with <strong>Zoom and Microsoft Teams</strong> support, including conference room technology such as <strong>Meeting Owl and Neat Bar</strong>.</li><li>Support ongoing IT initiatives and projects within established security and network environments.</li></ul>

<ul><li>3+ years of hands-on IT, help desk, desktop support, or technical support experience.</li><li>Strong experience supporting <strong>Windows OS</strong>.</li><li>Hands-on experience with <strong>Microsoft Intune</strong> for device deployment and management.</li><li>Experience administering <strong>Active Directory and/or Microsoft Entra ID</strong>.</li><li>Experience supporting <strong>Microsoft 365</strong> applications and users.</li><li>Experience working with <strong>Mobile Device Management (MDM)</strong> solutions.</li><li>Experience with user account administration, permissions, device deployment, and end-user troubleshooting.</li><li>Experience working within a ticketing environment such as <strong>Zendesk</strong>.</li><li>Ability to provide hands-on, onsite technical support in a fast-paced environment.</li></ul><p><strong>Nice-to-Have Experience</strong></p><ul><li>Experience supporting <strong>iOS devices</strong>.</li><li>Audio/Visual support experience with <strong>Zoom and Microsoft Teams</strong>.</li><li>Experience deploying or supporting conference room technology, including <strong>Meeting Owl and Neat Bar</strong>.</li></ul>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>