We are looking for a dedicated Customer Support Representative to join our team. In this role, you will handle inbound customer inquiries, provide exceptional service, and offer patient, supportive assistance to ensure customer satisfaction. This is a long-term contract position with the opportunity to work in a dynamic environment within the health and biotech industry. Responsibilities:• Respond promptly to incoming calls and provide accurate information to address customer inquiries.• Assist clients with troubleshooting Bluetooth and mobile device connectivity issues.• Maintain an attentive and friendly demeanor while supporting customers new to technology.• Manage and prioritize tasks effectively to ensure timely resolution of client concerns.• Collaborate with team members to enhance customer service practices and improve overall satisfaction.• Utilize Microsoft Word, Excel, and Outlook to document interactions and manage customer records.• Educate customers about product features and functionality to enhance their experience.• Identify opportunities to improve processes and contribute to team efficiency.• Follow established protocols to ensure compliance with company policies and standards.

• Minimum of a high school diploma or equivalent qualification. • Strong oral and written communication skills, with the ability to interact professionally. • At least 1 year of experience in customer service, preferably in a call center setting. • Familiarity with Bluetooth and mobile devices is advantageous. • Demonstrated patience and adaptability when assisting users unfamiliar with technology. • Genuine enthusiasm for helping people and resolving issues. • Ability to work independently while also collaborating effectively within a team. • Proficiency in Microsoft Word, Excel, and Outlook for documentation and communication.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Somerset, NJ
remote
Temporary
19.00 - 20.00 USD / Hourly
We are looking for a dedicated Customer Support Representative to join our team. In this role, you will handle inbound customer inquiries, provide exceptional service, and offer patient, supportive assistance to ensure customer satisfaction. This is a long-term contract position with the opportunity to work in a dynamic environment within the health and biotech industry. Responsibilities:• Respond promptly to incoming calls and provide accurate information to address customer inquiries.• Assist clients with troubleshooting Bluetooth and mobile device connectivity issues.• Maintain an attentive and friendly demeanor while supporting customers new to technology.• Manage and prioritize tasks effectively to ensure timely resolution of client concerns.• Collaborate with team members to enhance customer service practices and improve overall satisfaction.• Utilize Microsoft Word, Excel, and Outlook to document interactions and manage customer records.• Educate customers about product features and functionality to enhance their experience.• Identify opportunities to improve processes and contribute to team efficiency.• Follow established protocols to ensure compliance with company policies and standards.
2026-01-29T18:58:47Z

Customer Support Representative Job in Somerset, NJ | Robert Half