<p>We are seeking a Project / Program Manager II to support the coordination and execution of operational and project‑based initiatives. This role is responsible for overseeing projects end‑to‑end, managing priorities, and ensuring successful delivery through strong problem‑solving, data analysis, and cross‑functional collaboration.</p><p>The ideal candidate is comfortable operating in ambiguous environments, enjoys digging into issues, and can partner effectively with technical, sales, and operations teams.</p><p><br></p><p>Key Responsibilities</p><ul><li>Coordinate and manage projects and programs from initiation through completion</li><li>Set deadlines, assign responsibilities, and monitor project progress</li><li>Track, summarize, and report project status to management and leadership</li><li>Troubleshoot operational issues, manage tickets, and provide account support</li><li>Communicate with external partners through calls and email to resolve issues</li><li>Manage return merchandise authorization (RMA) workflows as needed</li><li>Partner with internal technology, sales, and operations teams through regular meetings</li><li>Use data and dashboards to support decision‑making and operational reporting</li><li>Lead and direct the work of others while balancing multiple priorities</li><li>Apply judgment, creativity, and problem‑solving skills to achieve project goals</li></ul>

<p>Required Qualifications</p><ul><li>Bachelor’s degree in a business‑related field</li><li>4–7 years of experience in project management, operations, or a related role</li><li>Comfortable working in ambiguous environments and proactively investigating issues</li><li>Experience working with enterprise systems and operational workflows</li><li>Ability to analyze data and support reporting using tools such as Tableau or similar platforms</li><li>Strong organizational, communication, and problem‑solving skills</li><li>Ability to manage multiple tasks in a fast‑paced environment</li></ul><p>Preferred Qualifications</p><ul><li>Experience with data analysis, dashboards, and reporting tools</li><li>Strong Excel skills</li><li>Familiarity working with technical tools and systems</li><li>Experience partnering closely with technology and operations teams</li><li>Positive attitude, collaborative mindset, and strong interpersonal skills</li></ul><p><br></p><p>Leadership Qualities</p><ul><li>Demonstrates a strong learning mindset and curiosity</li><li>Builds credibility and earns trust with partners and stakeholders</li></ul><p><br></p>

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