<p>Overview</p><p>We are seeking an experienced Senior Product / Program Manager to lead proactive customer retention and risk mitigation initiatives within a large‑scale membership ecosystem. This role is focused on building, scaling, and optimizing customer membership experiences to drive sustainable growth, engagement, and long‑term retention.</p><p>This is a highly cross‑functional role that partners closely with engineering, product, design, finance, legal, business development, customer service, and executive stakeholders. The ideal candidate thrives in a fast‑paced environment, thinks strategically, and delivers results through data‑driven decision making.</p><p><br></p><p>Key Responsibilities</p><ul><li>Own and deliver incremental paid membership growth by building and scaling new products, features, and customer experience capabilities</li><li>Lead the ideation, design, development, and ongoing management of customer‑facing membership experiences</li><li>Drive customer retention and risk mitigation strategies through product and program initiatives</li><li>Scale and deliver consistent customer experiences across a global membership footprint</li><li>Partner closely with engineering and technical teams to design and deliver scalable platforms and capabilities</li><li>Collaborate with cross‑functional stakeholders to influence product roadmaps and deliver cross‑organization impact</li><li>Use data, metrics, and customer insights to inform product decisions and prioritize initiatives</li><li>Balance feature delivery tradeoffs while maintaining a strong focus on customer experience and business outcomes</li><li>Communicate progress, risks, and results clearly to senior leadership and executive audiences</li></ul>

<p>Required Qualifications</p><ul><li>Bachelor’s degree</li><li>4+ years of experience in product management, program management, product marketing, business development, or technology roles</li><li>Strong analytical and quantitative skills with the ability to use data and metrics to support recommendations and drive action</li><li>Proven ability to communicate effectively and influence stakeholders at all levels</li><li>Strong organizational skills with the ability to manage multiple competing priorities</li><li>Experience building or improving customer experiences for customer‑facing products, platforms, or data products</li><li>Experience delivering product features and managing tradeoffs</li><li>Experience contributing to engineering discussions related to technology decisions and product strategy</li><li>Experience managing technical products or online services</li></ul><p>Preferred Qualifications</p><ul><li>Master’s degree</li><li>Experience with membership‑based programs or customer growth funnels for digital businesses</li><li>Experience owning or operating a high‑impact global product</li><li>Strong executive‑level written and verbal communication skills</li><li>Experience making data‑driven decisions; SQL experience is a plus</li><li>Prior experience partnering directly with engineering teams</li></ul>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>