We are looking for a Customer Service Representative to support daily front-line operations in an ambulatory clinic in Seattle, Washington. This Long-term Contract position is ideal for someone who enjoys helping patients, managing high-volume communication, and keeping appointment workflows organized. The person in this role will create a welcoming experience for patients while coordinating administrative tasks that contribute to efficient, safe, and responsive care. Responsibilities: • Respond to incoming patient calls promptly, provide clear assistance, and direct inquiries to the appropriate clinical or administrative contacts. • Arrange, confirm, and adjust appointments while maintaining accurate daily schedules for providers and clinic operations. • Welcome patients during visits, guide them through check-in and rooming activities, and help ensure a respectful and comfortable experience. • Enter and update service-related information with accuracy, including order details and other required documentation. • Support clinic revenue-related processes by collecting and processing payments in accordance with established procedures. • Share test result information as directed and address routine patient questions with professionalism, empathy, and discretion. • Coordinate with physicians, managers, and support staff to keep patient flow organized and resolve scheduling or service issues efficiently. • Place outbound calls when needed for appointment follow-up, scheduling updates, reminders, or additional patient support.

• High school diploma or equivalent required. • At least six months of experience in customer service, a medical office, or a related healthcare setting; an associate degree may be considered in place of experience. • Strong verbal communication skills with the ability to interact effectively with patients, providers, managers, and clinic staff. • Demonstrated ability to stay organized, manage multiple tasks, and maintain attention to detail in a busy environment. • Detail-oriented, positive, and service-focused approach to patient and team interactions. • Ability to work independently and make sound decisions with limited day-to-day supervision. • Comfortable handling inbound and outbound calls, customer service tasks, and order entry responsibilities. • Familiarity with medical terminology is preferred.

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Seattle, WA
onsite
Temporary / Contract
23.75 - 25 USD / Hourly
We are looking for a Customer Service Representative to support daily front-line operations in an ambulatory clinic in Seattle, Washington. This Long-term Contract position is ideal for someone who enjoys helping patients, managing high-volume communication, and keeping appointment workflows organized. The person in this role will create a welcoming experience for patients while coordinating administrative tasks that contribute to efficient, safe, and responsive care. Responsibilities: • Respond to incoming patient calls promptly, provide clear assistance, and direct inquiries to the appropriate clinical or administrative contacts. • Arrange, confirm, and adjust appointments while maintaining accurate daily schedules for providers and clinic operations. • Welcome patients during visits, guide them through check-in and rooming activities, and help ensure a respectful and comfortable experience. • Enter and update service-related information with accuracy, including order details and other required documentation. • Support clinic revenue-related processes by collecting and processing payments in accordance with established procedures. • Share test result information as directed and address routine patient questions with professionalism, empathy, and discretion. • Coordinate with physicians, managers, and support staff to keep patient flow organized and resolve scheduling or service issues efficiently. • Place outbound calls when needed for appointment follow-up, scheduling updates, reminders, or additional patient support.
2026-05-18T00:00:00Z

Customer Service Representative Job in Seattle, WA | Robert Half