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6 results for Bilingual Collections Representative in San Marcos, CA

Bilingual Customer Service Representative

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a compassionate Bilingual Customer Service Representative to join a mission-driven non-profit team in San Diego, California. This contract opportunity with potential for a permanent role is ideal for someone who values meaningful community impact and enjoys helping people access important services through a fast-paced call center environment. In this role, you will serve as a trusted first point of contact, providing clear guidance, thoughtful support, and accurate documentation for every interaction. The position offers the chance to build your customer service career while contributing to an organization focused on strengthening lives and communities. Responsibilities:• Handle incoming calls and messages with professionalism, identifying each caller’s needs and offering accurate information, support, or appropriate community referrals.• Record client conversations and service details in web-based platforms promptly and thoroughly to maintain reliable case information.• Stay informed about programs, eligibility guidelines, and available resources so you can provide current and helpful direction to clients.• Work closely with colleagues and partner teams to coordinate solutions and help resolve client concerns efficiently.• Deliver respectful, empathetic service across phone and digital channels while maintaining strong quality standards in every interaction.• Use call center and customer management tools to track inquiries, monitor follow-up needs, and support a smooth client experience.
2026-07-31T00:00:00Z

Bilingual Call Center Agent

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a compassionate Bilingual Call Center Agent to support community members through a mission-driven non-profit organization in San Diego, California. This contract opportunity with permanent potential is ideal for someone who brings strong call center experience, values service-focused communication, and can guide individuals to the right programs and resources. In this role, you will serve as a key point of contact, helping ensure each interaction is handled with empathy, accuracy, and professionalism. Responsibilities:• Handle incoming calls and messages from clients, offering clear guidance, helpful information, and appropriate service referrals based on individual needs.• Record client interactions promptly and thoroughly within web-based platforms to maintain accurate case and service documentation.• Stay informed on available programs, eligibility details, and community resources to provide reliable and current support.• Work closely with internal departments and support teams to coordinate responses and resolve client concerns efficiently.• Deliver a consistently high level of customer care across phone and digital communications while maintaining professionalism and empathy.• Use call center and customer management tools to track conversations, manage inquiries, and support timely follow-up.• Assist with benefit- and billing-related questions by clarifying processes and directing clients to the proper resources when needed.
2026-07-31T00:00:00Z

Bilingual Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a compassionate Bilingual Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract opportunity is ideal for someone who thrives in a high-volume call center setting and is motivated by helping individuals access important services and support. In this role, you will serve as a key point of contact for inbound inquiries, deliver accurate guidance, and help ensure each interaction reflects empathy and care. Responsibilities:• Handle incoming calls and respond to questions by providing clear information, appropriate referrals, and timely assistance based on individual needs.• Record client interactions thoroughly and promptly within web-based platforms and CRM systems to maintain accurate case details and service history.• Stay informed on community programs, organizational offerings, and available resources so guidance provided remains current and reliable.• Work closely with internal departments and support teams to coordinate solutions and help resolve client concerns effectively.• Deliver a respectful and service-focused experience across phone and digital communication channels.• Use call center and business systems such as Avaya CMS, Epic, and other computer-based tools to manage inquiries and track activity.• Assist with customer issues related to benefits, billing, and general service questions while maintaining attention to detail and accuracy.
2026-07-31T00:00:00Z

Bilingual Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Bilingual Spanish Customer Experience Specialist to support a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who brings empathy, professionalism, and strong communication skills to every interaction. In this role, you will help connect individuals with important services, provide timely support through a high-volume contact environment, and contribute to a positive client experience. Responsibilities:• Handle incoming calls and inquiries with professionalism, offering clear guidance, support, and appropriate service direction based on each person’s needs.• Record client conversations and outcomes thoroughly in web-based platforms to ensure accurate and timely case documentation.• Stay informed on community programs, internal services, and referral options so information shared with clients remains current and reliable.• Work closely with colleagues and partner teams to address concerns, coordinate follow-up, and support effective service delivery.• Deliver a respectful and responsive customer experience across phone and digital communication channels.• Use CRM, call center, and related software tools to manage interactions, track requests, and maintain organized records.• Assist callers with questions related to benefits, billing, and general service access while maintaining confidentiality and accuracy.
2026-08-04T00:00:00Z

Bilingual Spanish Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
About the Opportunity A local nonprofit organization is looking for a Bilingual Spanish Customer Service Representative to join its team and serve as a key point of contact for the individuals and families it supports. This is a great opportunity for someone who enjoys helping people, communicating with a diverse community, and making a positive impact through their day-to-day work. The ideal candidate is personable, patient, and comfortable assisting customers in both English and Spanish. This person should be able to handle a variety of questions, provide clear information, and navigate sensitive situations with professionalism and empathy.The position will be fully onsite during the first six months to provide training and support. Following the initial six-month period, the role will transition to a hybrid schedule of three days remote and two days onsite each week. Responsibilities<ul><li>Serve as a primary point of contact for customers and community members by phone, email, and in person.</li><li>Provide assistance and information regarding the organization's programs, services, and resources.</li><li>Communicate effectively with Spanish-speaking customers and provide bilingual support as needed.</li><li>Respond to questions and concerns while ensuring customers receive timely and accurate information.</li><li>Assist customers with applications, forms, documentation, and other processes.</li><li>Maintain accurate customer information and update records in internal systems.</li><li>Follow up with customers to gather additional information or provide updates.</li><li>Work closely with internal teams to address customer needs and resolve issues.</li><li>Handle confidential and sensitive information appropriately.</li><li>Perform data entry and other administrative tasks related to customer accounts and services.</li><li>Help support a positive and welcoming experience for every customer.</li><li>Assist with additional projects and administrative responsibilities as needed.</li></ul>
2026-08-07T00:00:00Z

Customer Experience Specialist (Bilingual Spanish)

San Diego, CA
onsite
Temporary to Hire
20 - 21 USD / Hourly
Position OverviewA well-established nonprofit organization is seeking a Bilingual Spanish Customer Service Representative to join its team. This position is ideal for someone who enjoys helping others, building relationships, and providing compassionate and professional customer service in a mission-driven environment. The Customer Service Representative will serve as a primary point of contact for clients, community members, and internal teams, assisting with questions, providing information, resolving issues, and ensuring a positive experience. The ideal candidate is fluent in English and Spanish, highly dependable, empathetic, and comfortable working with individuals from diverse backgrounds. After successfully completing the first six months in the role, this position will transition to a hybrid schedule with three remote days and two onsite days per week.Key Responsibilities<ul><li>Provide professional, friendly, and compassionate customer service to clients and community members by phone, email, and in person.</li><li>Communicate with Spanish- and English-speaking individuals regarding programs, services, appointments, applications, and general inquiries.</li><li>Respond to customer questions and concerns, providing accurate information and resolving issues in a timely manner.</li><li>Assist individuals with completing forms, applications, registrations, and other required documentation.</li><li>Maintain accurate and up-to-date customer records and documentation.</li><li>Enter and update information in internal databases and systems with a high level of accuracy.</li><li>Follow up with customers regarding outstanding information, requests, or next steps.</li><li>Collaborate with internal departments and community partners to ensure customer needs are addressed.</li><li>Handle sensitive or confidential information with professionalism and discretion.</li><li>Help identify recurring customer concerns and communicate trends or issues to management.</li><li>Support general administrative tasks and special projects as needed.</li><li>Provide exceptional service while representing the organization's mission and values.</li></ul>
2026-08-07T00:00:00Z