<p>We are looking for an Application Support Engineer to deliver dependable technical support for enterprise customers in San Francisco, California. This contract position is ideal for someone who enjoys solving complex application issues, partnering with cross-functional teams, and creating a strong customer support experience. The role focuses on diagnosing software, hardware, and mobile application challenges while ensuring timely communication, clear documentation, and effective issue resolution.</p><p><br></p><p><strong>This is a contract opportunity and requires 3 days a week on site. </strong></p><p><br></p><p>Responsibilities:</p><p>• Deliver tiered application support across a range of enterprise customer issues, handling incidents from initial intake through resolution.</p><p>• Investigate technical problems involving software, hardware, mobile applications, and connected devices to determine root causes and next steps.</p><p>• Use internal support utilities, diagnostic platforms, and automation tools to identify issues and restore service efficiently.</p><p>• Evaluate incoming cases, set priorities, and route complex or unresolved problems to the appropriate engineering partners.</p><p>• Keep customers informed with clear, timely updates on progress, expected timelines, and final outcomes.</p><p>• Maintain accurate case records by documenting troubleshooting activities, findings, and corrective actions taken.</p><p>• Recognize patterns in repeat incidents and propose practical improvements to support workflows, product stability, or customer guidance.</p><p>• Work closely with Product and Engineering teams to share issue trends, validate fixes, and improve the overall support process.</p>
<p>We are looking for a skilled Desktop Support Analyst I to join our team in Alameda, California. This Desktop Support Analyst long-term contract position offers an excellent opportunity to provide technical support and ensure seamless operations across various systems and technologies. The ideal Desktop Support candidate will have expertise in troubleshooting and configuring hardware and software while delivering exceptional customer service. The Desktop SupportAnalyst role is for a long term contract and is an onsite position out of Alameda, Ca.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Android devices, Apple products, and other hardware systems.</p><p>• Manage Active Directory accounts and permissions to ensure secure access.</p><p>• Configure and deploy EO/IR systems to meet operational requirements.</p><p>• Perform database management tasks, including updates and maintenance.</p><p>• Assist with hardware installations and configuration management processes.</p><p>• Support software deployments and ensure compatibility across systems.</p><p>• Deliver prompt and effective solutions to end-user concerns.</p><p>• Document technical procedures and resolutions to maintain a knowledge base.</p><p>• Collaborate with team members to improve system efficiency and reliability.</p>
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs.<br><br>Responsibilities:<br>• Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology<br>• Support Mac OS environments, including troubleshooting operating system, software, and device-related problems<br>• Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance<br>• Set up, configure, and maintain computer hardware and related equipment for employees and teams<br>• Track support activity, document resolutions, and escalate more complex issues when needed<br>• Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations
<p>We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in San Francisco, California. This contract position focuses on resolving desktop and operating system issues, supporting Windows-based environments, and delivering timely assistance through a structured service desk process. The ideal candidate is comfortable handling troubleshooting requests, maintaining user access, and ensuring a dependable support experience across the organization.</p><p><br></p><p>This is an on-site, contract opportunity located in San Francisco. </p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.</p><p>• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems, to restore productivity quickly.</p><p>• Manage and complete service desk tickets by documenting issues, tracking progress, and communicating updates to users.</p><p>• Support account access needs through Active Directory, including routine user administration and permission-related requests.</p><p>• Investigate recurring technical concerns, apply practical troubleshooting steps, and escalate complex matters when needed.</p><p>• Install, configure, and maintain desktop systems and standard workplace applications to support daily operations.</p><p>• Deliver clear guidance to employees on technical issues and recommended solutions in a thorough and attentive manner.</p>
We are looking for a Systems Engineer to support a healthcare organization’s core database and application environment in Fremont, California. This Contract position focuses on maintaining system stability, managing backups and restores, and assisting with environment configuration activities across a complex enterprise platform. The role will also contribute to upgrades and software update installations, with limited involvement in related Microsoft technologies when applicable.<br><br>Responsibilities:<br>• Support the daily operation and reliability of the organization’s primary database and associated application environment.<br>• Administer backup processes and perform recovery activities to protect system availability and data integrity.<br>• Build and maintain system environments, including new instance creation, refresh efforts, and platform configuration tasks.<br>• Execute application upgrades and software update installations in coordination with technical and operational needs.<br>• Troubleshoot infrastructure and database-related issues to minimize downtime and improve performance.<br>• Provide hands-on support for restore requests and other recovery procedures as required.<br>• Assist with Microsoft-based technologies on an occasional basis, representing a smaller portion of the overall assignment.<br>• Contribute to certificate-related support activities when needed, though this is not a primary requirement for the position.
<p>We are looking for a talented and motivated <strong>Software Engineer II</strong> to join our innovative IT team. As a Software Engineer II, you will be responsible for designing, developing, and maintaining software applications using modern technologies. You will work on both front-end and back-end development, ensuring seamless integration and optimal performance. Your role will involve collaborating with cross-functional teams to deliver high-quality software solutions that meet business requirements.</p><p><br></p><p>This role offers the opportunity to work on cutting-edge software solutions, improve system efficiency, and contribute to strategic IT initiatives. If you are passionate about software engineering and thrive in a dynamic environment, we’d love to hear from you!</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Develop and maintain web applications using modern front-end frameworks such as React or Angular.</li><li>Design and implement RESTful APIs and microservices using C#.</li><li>Work with cloud platforms like Azure or AWS to deploy and manage applications.</li><li>Implement CI/CD pipelines using tools like Azure DevOps or GitHub Actions.</li><li>Collaborate with UX/UI designers to create intuitive and responsive user interfaces.</li><li>Write unit and integration tests to ensure code quality and reliability.</li><li>Participate in code reviews and provide constructive feedback to peers.</li><li>Troubleshoot and resolve software defects and production issues.</li><li>Design and contribute to an AI agent platform, enabling intelligent automation, workflow orchestration, and integration with enterprise systems.</li></ul><p><br></p>
Robert Half and Protiviti operate one of the most advanced Salesforce ecosystems in professional services. We don't simply administer Salesforce—we leverage it as a core component of a hybrid cloud architecture connecting Sales Cloud, Azure, and enterprise platforms at scale. We are seeking a Salesforce Technical Architect to own the platform end-to-end and lead a distributed team of 10+ engineers across the U.S. and India. This is a hands-on architecture leadership role responsible for technical strategy, engineering standards, and key platform decisions. You will also lead major initiatives including Salesforce Data 360 (CDP), Agentforce expansion, and AI-enabled data and automation capabilities. What You'll Do Architecture & Platform Leadership Define when to leverage native Salesforce capabilities versus Azure-based Node.js or Python services. Design and oversee scalable integrations between Salesforce and internal or third-party systems using event-driven and near real-time architectures. Lead the implementation and evolution of Salesforce Data 360, Agentforce, and AI-powered data pipelines. Develop secure, scalable architectural patterns that support growth while maintaining governance and platform integrity. Proactively manage platform health using Salesforce Health Check and Optimizer. Engineering Governance & Quality Serve as the final authority for architecture reviews and technical design decisions. Establish engineering standards for a global development organization. Embed security, testing, and compliance throughout the SDLC. Implement automated quality gates including code reviews, testing, and security scanning. Enable teams to move quickly through strong frameworks, tooling, and automation. CI/CD & Automation Advance Python-driven CI/CD pipelines and support reliable deployments. Automate key SDLC processes including testing, security review, and release management. Drive a culture of continuous delivery and engineering excellence. Team Leadership & Delivery Mentor and lead senior and entry level engineers across multiple locations. Guide development of scalable Salesforce solutions using Apex, LWC, Flows, and platform capabilities. Design and support APIs, integrations, and automation solutions using Azure, Node.js, Python, and cloud-native services. Build and manage enterprise data pipelines supporting Salesforce and Data 360. Define integration standards and data contracts across enterprise platforms. Lead expansion of Agentforce capabilities and AI-powered employee experiences. Drive adoption of Einstein Copilot, predictive analytics, and generative AI within marketing and sales workflows. Partner with product, business, and data teams to deliver scalable solutions and technical direction.
<p>Robert Half is seeking a Software Engineer II – AI Engineer who will analyze, design, program, debug, test, implement, deploy, and support software enhancements and new applications using Generative AI technologies. This role contributes to the development and production deployment of GenAI-enabled applications, including LLM-powered workflows, RAG pipelines, and AI-driven user experiences. </p><p> </p><p>This role supports SDLC documentation across all phases, with a focus on deployment, evaluation, observability, safety, and monitoring. It also interacts with users to define requirements and support applications in production. </p><p><strong>What You’ll Do</strong> </p><ul><li>Develop and modify application modules, including GenAI components. </li><li>Build prompt workflows, retrieval layers, APIs, and cloud services. </li><li>Troubleshoot production issues, including latency, hallucinations, and errors. </li><li>Provide Level II production support for deployed systems. </li><li>Design components, including LLM integrations and RAG pipelines. </li><li>Implement CI/CD pipelines, containerization, and release processes. </li><li>Develop RAG pipelines with embeddings, chunking, and vector search. </li><li>Apply prompt engineering techniques, including few-shot prompting and structured outputs. </li><li>Evaluate models for accuracy, relevance, and hallucination risk. </li><li>Implement safety guardrails, including PII protection and prompt-injection defense. </li><li>Execute testing, including unit, integration, and GenAI evaluation testing. </li><li>Monitor production systems for latency, cost, usage, and errors. </li><li>Support incident management with fallback and recovery strategies. </li></ul><p><br></p>
<p>We are seeking a detail-oriented <strong>Clinical Support Specialist</strong> to support daily clinical operations in a fast-paced healthcare environment. The <strong>Clinical Support Specialist </strong>opening ideal for someone with strong organizational skills, excellent communication abilities, and a commitment to maintaining accuracy and confidentiality when handling sensitive patient information. Please note that the <strong>Clinical Support Specialist </strong>is an onsite role in Palo Alto, CA with one of our prestigious healthcare clients. The ideal candidate is highly organized, adaptable, and able to work independently while collaborating effectively with clinical and administrative teams. Success in this role will come from strong communication, exceptional attention to detail, and a commitment to supporting operational excellence.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Log and track incoming samples with a high degree of accuracy.</li><li>Enter and manage test orders according to established procedures.</li><li>Troubleshoot and resolve questions or issues with physicians and clinical stakeholders.</li><li>Compile meeting agendas and support administrative coordination efforts.</li><li>Maintain and organize paper-based files and documentation.</li><li>Ensure accuracy and compliance when handling confidential information, including PHI/PII.</li><li>Support operational processes and assist with additional administrative duties as needed.</li></ul><p><br></p>