We are looking for a Commissions Associate to join a financial services team in Rock Island, Illinois on a Contract assignment. In this role, you will support commission-related inquiries, investigate account activity, and provide clear updates to internal or external stakeholders while maintaining precise documentation. This opportunity offers a structured weekday schedule, training to help you ramp up successfully, and hybrid flexibility after the initial onsite learning period.<br><br>Responsibilities:<br>• Respond to questions involving account updates, business status details, outstanding balances, and commission matters with professionalism and accuracy.<br>• Investigate payment activity, account records, and commission concerns to identify issues and provide clear explanations.<br>• Record conversations, research findings, and follow-up actions thoroughly to ensure complete and accurate case documentation.<br>• Navigate several platforms at once to review information, complete updates, and resolve inquiries efficiently.<br>• Follow established workflows and service standards while handling a steady volume of support requests.<br>• Collaborate with team members and business partners to address exceptions and keep operations running smoothly.<br>• Assist with reconciliation-related tasks, data review, and commission support activities as needed.<br>• Support a Monday through Friday schedule with a 7.5-hour workday and adapt to hybrid work arrangements after onsite training.
<p>We're seeking a <strong>Customer Service Representative</strong> for our manufacturing client who will serve as the primary point of contact for customers, managing orders, resolving issues, and ensuring a positive customer experience. This is a great opportunity for someone who enjoys building relationships, solving problems, and collaborating with multiple departments in a fast-paced environment. You'll join a welcoming, team-oriented culture that values collaboration and offers a consistent first-shift schedule.</p><p><br></p><p><strong><u>What You'll Do</u></strong></p><ul><li>Process and manage customer orders through an ERP system</li><li>Review purchase orders for accuracy and coordinate order updates as needed</li><li>Communicate with customers regarding order status, shipments, pricing, and invoicing questions</li><li>Partner internally with Operations, Inventory, Sales, and Accounting to ensure customer needs are met</li><li>Maintain customer portals and web-based ordering systems</li><li>Research and resolve order discrepancies, shipment issues, and customer concerns</li><li>Provide shipment documentation and related order information</li><li>Assist with returns, credits, and other account-related requests</li><li>Support customers with system and portal-related questions</li></ul><p>If you're a customer service professional with manufacturing or order management experience and enjoy being the hub between customers and internal teams, we'd love to hear from you.</p>