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2 results for Customer Service Representative in Richmond, VA
- Petersburg, VA
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a Customer Service Representative to join a manufacturing team in Petersburg, Virginia on a Contract basis. This role is well suited for someone who stays composed in a busy environment, learns new processes quickly, and takes pride in delivering accurate, dependable support. You will serve as a key point of contact for customers while contributing to a collaborative, long-standing team that values professionalism, approachability, and long-term growth.<br><br>Responsibilities:<br>• Respond to incoming customer calls and messages with professionalism, clarity, and a service-focused approach.<br>• Enter and update orders accurately, ensuring customer information, product details, and related records are complete and correct.<br>• Support customers with questions, order status updates, and issue resolution through both inbound and outbound communication.<br>• Maintain careful attention to detail when handling account information, documentation, and service requests.<br>• Prioritize multiple tasks in a fast-paced setting while remaining calm and effective under pressure.<br>• Work closely with team members to provide consistent service and contribute to a positive, cooperative work environment.<br>• Learn company procedures, products, and service expectations quickly in order to become productive in the role.<br>• Assist with follow-up activities and process-related tasks as needed to help the team meet customer and operational goals.
- 2026-07-07T00:00:00Z
- Petersburg, VA
- onsite
- Temporary / Contract
- 17.575 - 20.35 USD / Hourly
- We are looking for a Customer Service Representative to support a high-volume customer onboarding initiative in Petersburg, Virginia. This is a Contract position focused on assisting a large number of residential customers through inbound phone support, account setup, and accurate information entry. The ideal candidate is comfortable handling frequent calls, providing clear service, and ensuring each customer interaction is completed with professionalism and attention to detail.<br><br>Responsibilities:<br>• Respond to a steady stream of inbound calls from customers seeking assistance with account enrollment and service setup.<br>• Guide callers through the onboarding process by collecting details such as name, service address, and billing information.<br>• Enter customer information accurately into company systems while maintaining strong attention to detail.<br>• Provide friendly, clear, and efficient support to help customers complete enrollment successfully.<br>• Use reference materials and approved resources to answer questions and ensure consistent communication.<br>• Manage a daily workload of approximately 50 to 75 calls while maintaining service quality and accuracy.<br>• Work closely with internal teams supporting outreach efforts to ensure customers receive timely assistance.<br>• Document call details and updates thoroughly to support smooth follow-up and recordkeeping.
- 2026-07-07T00:00:00Z