<p>We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.</p><p>• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.</p><p>• Manage and maintain system configurations, ensuring optimal performance and user accessibility.</p><p>• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.</p><p>• Support mobile devices, including Android and Apple products, ensuring seamless functionality.</p><p>• Collaborate with team members to implement and manage Cisco and Citrix technologies.</p><p>• Perform regular maintenance and updates for Dell hardware and other computer systems.</p><p>• Ensure proper documentation of support activities and resolutions for future reference.</p><p>• Monitor and address system alerts to prevent potential disruptions.</p><p>• Deliver excellent customer service while adhering to company standards and best practices.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Fremont, California. In this role, you will provide comprehensive technical support to both onsite and remote users, ensuring smooth operation of systems and addressing technical issues efficiently. This position requires a proactive individual with a solid background in troubleshooting, system setups, and user support across diverse software and hardware platforms.<br><br>Responsibilities:<br>• Provide technical assistance to end users, resolving issues related to operating systems, applications, and hardware.<br>• Manage and maintain Active Directory accounts, ensuring proper permissions and access levels.<br>• Troubleshoot and resolve problems with Windows 10 and other Microsoft Windows systems.<br>• Support mobile devices, including iOS and Android, ensuring seamless functionality and connectivity.<br>• Configure and deploy computers for users, including both Windows and macOS operating systems.<br>• Handle service desk tickets, prioritizing and addressing user requests promptly.<br>• Assist with basic networking and server-related tasks to ensure system reliability.<br>• Utilize mobile device management systems to oversee and administer user devices.<br>• Deliver support to both in-office and remote users, ensuring consistent service and communication.<br>• Provide guidance and training to users to enhance their understanding and utilization of technology tools.
<p>We're looking for a Systems Engineer who will be responsible for virtualization, enterprise networking, and Veeam backup systems. This role requires at least three years of direct experience with Microsoft Intune, Entra, Active Directory, as well as expertise in enterprise storage solutions and data protection. Responsibilities include maintaining secure and efficient network operations, coordinating with third-party vendors, and driving continual improvement in data backup and virtualization processes. This is a contract to hire position.</p><p><br></p><ul><li>Oversee and manage managed service providers (MSPs) or consultants supporting virtualization platforms, enterprise networking, Veeam backup and recovery systems</li><li>Act as the internal technical owner for Windows infrastructure, Microsoft 365, and Azure AD (Entra ID)</li><li>Maintain and improve identity, device, and access management using Microsoft Intune, Entra ID / Azure AD and on-prem Active Directory</li><li>Ensure secure, stable, and efficient network and system operations</li><li>Coordinate with third party vendors to troubleshoot issues, manage changes, and deliver projects</li><li>Drive continuous improvement in backup and disaster recovery processes including Virtualization and storage performance, security posture and operational efficiency</li><li>Participate in system planning, documentation, and operational best practices</li></ul><p><br></p>
<p>Our client is seeking an experienced IT Support Engineer (Level 3) on a contract basis to support day-to-day IT operations and serve as a senior escalation point for complex technical issues. This role is well-suited for a hands-on engineer who can quickly step in, support a distributed workforce, and help stabilize and improve IT support processes.</p><p><br></p><p>Responsibilities</p><ul><li>Act as a Level 3 escalation resource for advanced end-user support issues across macOS, Windows, and SaaS platforms</li><li>Provide guidance and knowledge sharing to IT support staff to ensure timely and effective issue resolution</li><li>Manage endpoint provisioning, configuration, patching, and compliance using MDM tools such as Intune, Kandji, and Automox</li><li>Administer and support core SaaS applications including Microsoft 365, Okta, Slack, Atlassian, and Zoom</li><li>Support and maintain foundational IT services such as DNS, DHCP, VoIP systems, and conference room A/V technology</li><li>Partner with internal teams to support ongoing initiatives, system changes, and user needs</li><li>Create and maintain technical documentation and end-user guides</li><li>Identify opportunities to streamline processes and reduce manual effort through automation where appropriate</li></ul><p><br></p><p><br></p><p><br></p>
<p>Immediate permanent role to join an established IT Services organization with a long-standing reputation as the first‑choice technology partner for law firms, legal departments, and detail oriented services organizations is seeking an experienced iManage Systems Engineer. This team supports clients nationwide, helping them adopt, migrate, configure, and integrate both iManage Cloud and On‑Premises solutions. </p><p><br></p><p>This role is 100% remote, operating on a PST schedule, and offers a salary up to $150K plus potential bonus and full benefits. </p><p><br></p><p> The iManage Systems Engineer will join a team responsible for guiding clients through the full lifecycle of iManage implementations, conversions, migration, system configuration, troubleshooting, and ongoing support. The role also involves contributing to broader IT systems and infrastructure, including O365, Active Directory, Azure or AWS, and general networking. Responsibilities Support nationwide clients through adoption, migration, and integration of iManage Cloud and On‑Prem solutions Perform conversions, implementations, configurations, and troubleshooting Collaborate with internal teams to deliver high‑quality remote support Assist with IT environment components including O365, AD, Azure/AWS, and networking fundamentals</p>
<p>We are looking for a detail-oriented Operations Support Specialist I to join our team in Palo Alto, California. In this long-term contract position, you will play a vital role in ensuring smooth and accurate patient registration processes while delivering exceptional customer service. This position requires someone who can manage multiple tasks efficiently, prioritize responsibilities, and maintain professionalism in a fast-paced environment.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>Maintain and distribute controlled documents to mobile and center locations.</p><p>Maintains an inventory of controlled documents, labels and tags, fulfills orders to, and from multiple locations to ensure each location using preprinted materials are using the most current version of each document.</p><p>% Time: 10%</p><p>Maintains Donor Services Critical Supply Verification process by checking in supplies and verifying shipment number, lot number and expiration dates match what was logged by materials management. Verifies package inserts for updates or revision changes and obtains certificates from manufactures for products that require them.</p><p>% Time: 20%</p><p>Orders and maintains office supplies and equipment for donor services. Maintaining par levels for all office supplies and distributes them to locations when needed. Obtains special requested supplies and equipment for donor services by obtaining quotes from vendors and working with purchasing to ensure orders arrive quickly and on time to meet the varying needs of the donor services team.</p><p>% Time: 10%</p><p>Handles preventative maintenance (PM) and equipment repair tasks for donor services. Performs PM tasks on various equipment within donor services, reaches out to vendors and coordinates PM's for more complicated equipment. Handles problem equipment requests from staff members by diagnosing equipment and performing repairs on equipment when able or sending equipment out to vendors for more complicated repairs.</p><p>% Time: 20%</p><p>Handles bag and kit reporting for donor services by taking incoming problem bag and kit reports from donor services staff and completing vendor requirements to report any defective products to the vendor and our quality and regulatory affairs (QRA) team.</p><p>% Time: 10%</p><p>Maintains supply and equipment records for the OS department both in paper form when necessary and in digital form by entering information into a software system. Maintains the most current version of package inserts and certificates and obtains digital copies when possible. Recalls records from offsite storage when necessary.</p><p>% Time: 10%</p><p>Assists other Operations Support Specialists with projects and tasks as assigned.</p><p>% Time: 20%</p>
We are looking for a skilled Software Developer to join our team in San Jose, California. This is a long-term contract position where you will contribute to designing, developing, and maintaining high-quality software solutions. If you have a strong background in .NET technologies and enjoy solving complex technical challenges, this role is perfect for you.<br><br>Responsibilities:<br>• Develop and maintain software applications using .NET technologies, including C# and ASP.NET.<br>• Write clean, efficient, and scalable code to meet project requirements.<br>• Collaborate with cross-functional teams to design and implement new features.<br>• Debug and troubleshoot software issues to ensure optimal performance.<br>• Participate in code reviews and provide constructive feedback to team members.<br>• Create and maintain technical documentation for software projects.<br>• Test software applications thoroughly to identify and resolve bugs.<br>• Stay updated on industry trends and emerging technologies to incorporate best practices.<br>• Work closely with stakeholders to gather requirements and deliver solutions that align with business goals.