<p>This role is a 3rd shift role - Onsite - 11PM - 7AM</p><p><br></p><p>The IT Operations Analyst is responsible for monitoring and analyzing the operation of Client Server platforms (i.e. central console, on-line terminals, etc.)</p><p>Essential Generic Job Functions (List in order of importance):</p><p>• Identifies, analyzes, and solves technical problems to ensure optimal performance.</p><p>• Hands on within the data center doing cabling and rack and stack</p><p>• Responds to customer problems and complaints.</p><p>• Assesses performance and makes recommendations for change based on company needs and goals.</p><p>• Designs monitoring tools to detect and report on system performance.</p><p>• Troubleshoots and provides support to users.</p><p>• Maintains necessary production journal and control log(s).</p><p>• Maintains operation records of machine utilization, PMs and/or equipment repairs.</p><p>• Preforms and verifies backup procedures for related solutions as per defined policies and procedures.</p><p>• Other duties and/or projects as assigned.</p><p>Lifts a minimum of 25 lbs., pushes and pulls a minimum of 25 lbs. and stands a minimum of 2 hours a day.</p>
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
<p>We are looking for an experienced IT Support Specialist Level 2 to join our team. This role requires a highly motivated individual capable of providing remote and on-site technical assistance, ensuring seamless IT operations for our clients. The ideal candidate will thrive in a fast-paced environment, possess strong technical expertise, and be committed to delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote and on-site technical support to clients.</p><p>• Troubleshoot and resolve issues across Windows desktop environments and Microsoft 365 applications.</p><p>• Leverage ConnectWise (Manage, Automate, Control) to efficiently manage and streamline support operations.</p><p>• Identify, diagnose, and remediate malware, virus, and other security threats to safeguard client systems.</p><p>• Conduct basic server troubleshooting and perform repairs to ensure system stability and uptime.</p><p>• Support network installations and perform fundamental diagnostics to maintain reliable connectivity.</p><p>• Provide responsive, high-quality customer service by addressing client needs in a timely and professional manner.</p><p>• Partner with internal teams to resolve complex technical issues and escalate when appropriate.</p><p>• Accurately document service desk tickets, resolutions, and technical procedures.</p><p>• Stay current with emerging technologies and industry best practices to enhance service delivery.</p>
<p>We are looking for a skilled Data Warehouse Analyst to join our team in New Jersey. In this role, you will transform logistics challenges into actionable insights through advanced data analysis and reporting. By collaborating with cross-functional teams, you will play a pivotal role in enhancing operational efficiency and driving key business decisions.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with Operations, Transportation, and Finance teams to establish and refine KPIs that drive logistics and fulfillment performance.</p><p>• Develop and optimize labor planning and forecasting models for warehouse and delivery operations, partnering closely with recruitment teams.</p><p>• Analyze distribution and fulfillment data to uncover performance trends and identify cost-saving opportunities.</p><p>• Design and maintain dashboards and reports to provide real-time insights into logistics metrics, including delivery times, warehouse productivity, and route optimization.</p><p>• Automate reporting processes to improve accuracy and timeliness of operational data.</p><p>• Continuously enhance data integrity and streamline workflows to optimize logistics operations.</p><p>• Work on data modeling and warehousing projects to support scalable analytics and reporting solutions.</p><p>• Partner with stakeholders to deliver clear and actionable insights to improve decision-making processes.</p><p>• Investigate and implement tools and techniques to improve overall business intelligence capabilities.</p>
We are looking for a skilled PC Technician to join our team on a long-term contract basis in Neptune, New Jersey. This role involves managing and maintaining system environments, ensuring seamless operations, and contributing to infrastructure improvements. The ideal candidate will possess strong expertise in system administration and messaging technologies, along with a proactive approach to problem-solving and system optimization.<br><br>Responsibilities:<br>• Oversee daily system administration tasks to ensure the environment operates efficiently.<br>• Collaborate in the design, planning, and configuration of messaging infrastructure technologies.<br>• Provide ongoing support for Windows Server 2016, Exchange, Active Directory, and third-party applications within the Hosted Exchange environment.<br>• Implement new technologies and improvements to enhance infrastructure performance.<br>• Participate in patch management and system upgrades, including pilot testing prior to full deployment.<br>• Resolve technical issues and actively engage in problem management activities to mitigate risks.<br>• Utilize PowerShell scripting for efficient management of Exchange environments.<br>• Manage backups and backup systems related to Exchange servers.<br>• Ensure proper access methods are implemented and functioning, including Outlook Anywhere and other platforms.<br>• Monitor and maintain Linux MTAs, such as Exim, for gateways or antispam functionalities.
<p>We are looking for a skilled PC Technician to join our team on a contract basis in Brooklyn, New York. This role focuses on providing essential desktop and end-user support within a Windows and Mac environment. As part of the higher education sector, you will assist users with technical issues and software installations to ensure smooth operations. THIS IS A TWO WEEK CONTRACT POSITION </p><p><br></p><p>Responsibilities:</p><p>• Provide Level 1 desktop support to troubleshoot and resolve technical issues for end-users.</p><p>• Assist users in connecting to Wi-Fi networks and configuring devices for internet access.</p><p>• Guide users through the installation and setup of Microsoft Office and Pharos software for printing.</p><p>• Perform password resets, account creation, and basic account management tasks.</p><p>• Support hardware-related issues, including Dell technologies and Apple devices.</p><p>• Conduct cable installations and ensure proper connectivity for associated hardware.</p><p>• Maintain clear communication with users to provide timely resolutions and updates.</p><p>• Document technical issues and solutions in detail for future reference.</p><p>• Collaborate with other IT team members to address complex problems and improve processes.</p>
We are looking for a skilled PC Technician to join our team in Neptune, New Jersey. This position involves supporting and maintaining IT systems, including Windows Servers, Exchange environments, and Active Directory, while ensuring the infrastructure operates seamlessly. As this is a long-term contract role, you will have the opportunity to contribute to the team's ongoing success by implementing and maintaining critical technologies.<br><br>Responsibilities:<br>• Administer daily operations and maintenance tasks for IT systems and infrastructure.<br>• Collaborate in the design, configuration, and deployment of messaging technologies.<br>• Provide operational support for Windows Server 2016, Exchange, and Active Directory environments.<br>• Implement and integrate new technologies to enhance system performance and reliability.<br>• Conduct patching, upgrades, and pilot testing to ensure smooth deployment.<br>• Troubleshoot and resolve technical issues while actively participating in problem management processes.<br>• Manage backups and ensure the reliability of backup systems for Exchange.<br>• Utilize PowerShell to streamline Exchange administration and reporting tasks.<br>• Support various access methods and protocols, ensuring secure communication.<br>• Work with Linux MTAs and MySQL for gateway and antispam solutions.
<p>A hands-on data leader is sought who thrives at the intersection of high-impact analytics, people development, and strategic influence. The ideal candidate will help shape the future of a data science organization by bringing deep technical mastery, a passion for mentorship, and a vision for how data can drive the achievement of bold business goals.</p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Embed data science into the core of marketing and business decisions, leveraging expert knowledge of marketing analytics, business operations, and high-impact team building.</li><li>Lead and oversee a team of data scientists and analysts focused on delivering best-in-class models and actionable insights.</li><li>Collaborate daily with cross-functional teams to understand evolving business needs, and develop effective analytics solutions and models.</li><li>Execute a roadmap to continuously improve the accuracy and functionality of models, enhancing overall business outcomes.</li><li>Drive data science initiatives that improve customer engagement and operational efficiency through personalization and targeting.</li><li>Deliver value-creating projects, including customer segmentation, propensity models, and dynamic bidding algorithms.</li><li>Serve as subject matter expert and primary producer for forecasting model development and execution, partnering with enterprise data management and technology teams.</li><li>Prepare and deliver presentations summarizing key insights and recommendations to senior stakeholders.</li><li>Foster a learning mindset throughout the team, supporting a collaborative and client-focused culture motivated by business and technical challenges.</li></ul><p><br></p>