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5 results for Small Business Help Desk Representative in Phoenix, AZ

Customer Service Representative

Phoenix, AZ
onsite
Temporary / Contract
19.5 - 19.5 USD / Hourly
We are looking for a customer-focused Customer Service Representative to support homeowners with timely, accurate, and detail-oriented assistance in Phoenix, Arizona. This Long-term Contract position is ideal for someone who enjoys resolving questions, managing high-volume customer interactions, and contributing to a positive service experience. The role offers the chance to work in a fast-paced environment where strong communication, sound judgment, and attention to detail are essential. Responsibilities: • Respond to incoming calls from homeowners and provide clear guidance on account-related questions, online account access, escrow matters, and payoff requests. • Place outbound calls to follow up on delinquent accounts, with particular attention to early-stage past-due balances and appropriate next steps. • Recognize customers who may qualify for refinancing solutions and connect them with the appropriate internal team for further support. • Direct inquiries and escalated concerns to the correct departments to ensure efficient issue resolution and continuity of service. • Maintain a courteous, solutions-oriented approach during every interaction while working to deliver a smooth and positive customer experience. • Use internal servicing platforms and related tools accurately to document interactions, complete account activities, and support daily operations. • Partner with colleagues across departments to resolve issues, improve service outcomes, and support overall operational effectiveness. • Consistently achieve service standards, productivity goals, and quality expectations established for the role.
2026-04-29T00:00:00Z

Customer Service Representative

Tempe, AZ
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a mortgage and financial services team in Tempe, Arizona. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, communicating clearly, and building experience in a fast-paced call center setting. In this permanent, on-site role, you will support borrowers with account questions, payment-related concerns, and delinquency outreach while delivering attentive and empathetic service. The position offers structured training and a strong pathway for long-term growth within the mortgage industry. Responsibilities: • Respond to incoming customer calls related to mortgage accounts, including payment questions, escrow matters, and general loan support. • Place outbound calls to borrowers to discuss overdue balances and encourage timely payment resolution. • Deliver accurate information with an attentive, service-focused approach that supports a positive customer experience. • Record customer conversations, account updates, and follow-up actions thoroughly within internal systems. • Maintain adherence to regulatory requirements, company policies, and quality standards during every interaction. • Take part in onboarding, guided training, and ongoing coaching to strengthen product knowledge and service performance. • Manage a steady volume of phone activity while staying organized, attentive, and courteous throughout the workday.
2026-05-05T00:00:00Z

Customer Service Representative

Tempe, AZ
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for a motivated Customer Service Representative to join a dynamic team in Tempe, Arizona. This Contract to permanent position offers an excellent opportunity to build a career in the mortgage and financial services industry. The role involves working on-site in a fast-paced call center environment, providing exceptional support to customers with mortgage-related inquiries. Responsibilities: • Respond to inbound customer calls regarding mortgage payments, escrow queries, and general loan account issues. • Initiate outbound calls to assist customers with overdue or missed mortgage payments. • Deliver accurate and detail-oriented customer service while addressing a variety of inquiries. • Maintain detailed and precise documentation of all customer interactions in the internal system. • Ensure compliance with company policies and industry regulations during all customer interactions. • Participate in training and development sessions to enhance job performance and knowledge. • Collaborate with team members to meet service quality goals and provide seamless support. • Handle high call volumes with efficiency and attention to quality. • Adapt to changes in processes or systems to continuously improve service delivery.
2026-05-05T00:00:00Z

Healthcare Call Center Representative

Phoenix, AZ
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in enhancing the patient experience by handling inbound calls with care, professionalism, and efficiency. This is a long-term contract position within the healthcare industry, requiring excellent communication skills and the ability to manage high call volumes in a fast-paced environment. Responsibilities: • Respond promptly to all incoming calls, ensuring each caller receives courteous and efficient service. • Operate and maintain proficiency in telecommunications hardware, software, and relevant IT systems. • Address emergency situations by initiating appropriate responses to safety alarms and codes. • Deliver emergency announcements with clarity and urgency when required. • Utilize communication tools effectively while considering the cultural and individual needs of callers. • Assess and route calls accurately, maintaining a high standard of confidentiality and professionalism. • Handle a high volume of calls daily, maintaining efficiency and attention to detail. • Collaborate with team members to ensure smooth operations and exceptional service delivery. • Monitor and escalate critical situations as necessary to ensure patient safety. • Uphold organizational standards and protocols in all interactions.
2026-05-06T00:00:00Z

IT Support Technician

Phoenix, AZ
onsite
Permanent / Full Time
60000 - 75000 USD / Yearly
We are looking for an IT Support Technician to support desktop hardware, peripheral devices, and workstation connectivity in Phoenix, Arizona. This position focuses on hands-on technical support for computer equipment, device setup, and cable management in a detail-oriented work environment. The ideal candidate brings practical experience with Dell and Apple systems and can resolve hardware issues efficiently while maintaining organized, dependable service. Responsibilities:• Install, configure, and maintain desktop computers, monitors, docking stations, and related hardware for end users• Troubleshoot physical device issues involving workstations, peripherals, and connectivity components to restore functionality quickly• Set up and organize cabling for computer equipment to ensure safe, clean, and reliable workstation installations• Provide technical support for Dell-based systems and Apple devices, including basic diagnosis, replacement, and configuration tasks• Perform hardware upgrades, part swaps, and equipment deployments in accordance with operational needs• Document completed service activity, equipment changes, and recurring technical issues to support ongoing maintenance efforts
2026-04-30T00:00:00Z