<p>We are seeking a highly skilled Linux Support Engineer to support Distributed Access Architecture (DAA) platform operations, with a focus on vCMTS and RPHY systems. This role supports a nationwide, mission‑critical production environment and requires strong hands‑on experience with Linux/server operations, automation (Ansible), and core routing protocols (BGP and OSPF).</p><p>This is a true platform operations role—not just scripting or surface‑level networking. Candidates must be able to demonstrate working knowledge of routing protocols, troubleshoot real production issues, and operate confidently in a 24x7 environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Operate and support vCMTS and RPHY platforms following established operational processes</li><li>Support DAA platform stand‑up, including software installation, system configuration, and lifecycle maintenance</li><li>Perform system and network change implementations including:</li><li>Platform upgrades</li><li>Risk management</li><li>RMA activities</li><li>Automation via scripting</li><li>Actively participate in incident mitigation for production vCMTS environments</li><li>Identify recurring service issues and trends; partner with development teams to implement long‑term corrective solutions</li><li>Participate in a 24x7 on‑call rotation, including nights, weekends, and holidays</li><li>Work closely with product and project management teams to operationalize new platforms and features</li><li>Partner with regional engineering teams to improve platform reliability and build operational automation</li><li>Support problem management efforts across network, system, and platform layers</li></ul>

<p>Required Qualifications</p><ul><li>3+ years of production operations experience in a 24x7 environment</li><li>Strong, hands‑on experience with Unix/Linux server environments</li><li>Strong experience with automation and configuration management, including:</li><li>Ansible (required)</li><li>Scripting in Python and/or Bash</li><li>Demonstrable understanding of core routing protocols, including:</li><li>BGP (route advertisement, peering, failure scenarios)</li><li>OSPF (areas, metrics, convergence behavior)</li><li>Proven experience with network troubleshooting and configuration in production environments</li><li>Experience working with network devices from vendors such as:</li><li>Juniper</li><li>Arista</li><li>Cisco</li><li>Strong experience troubleshooting server hardware and operating system issues</li><li>Ability to analyze incidents across system, network, and application layers</li><li>Comfortable working in fast‑paced, high‑availability operations environments</li></ul><p>•Preferred / Nice‑to‑Have Qualifications</p><ul><li>Experience supporting DAA or cable access network architectures</li><li>Experience with vCMTS and RPHY platforms</li><li>Experience with:</li><li>Kubernetes</li><li>Jenkins</li><li>Git</li><li>Experience defining, implementing, and monitoring IT services</li><li>Exposure to new product integration and platform launches</li><li>Networking certifications such as CCNA or JNCIA (preferred, not required)</li></ul><p> Additional Requirements</p><ul><li>Willingness and ability to participate in after‑hours on‑call rotation, including weekends and holidays</li><li>Ability to clearly explain networking fundamentals (including BGP and OSPF) during technical discussions</li><li>Strong troubleshooting mindset with attention to root‑cause analysis and long‑term stability</li></ul>

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