We are looking for a skilled Systems Administrator to join our team in Irvine, California. This role is ideal for someone who thrives in a fast-paced environment and has a proactive approach to managing IT systems, resolving technical issues, and supporting organizational operations. The successful candidate will play a key role in ensuring seamless system performance and user satisfaction across various platforms.<br><br>Responsibilities:<br>• Oversee daily IT systems administration tasks, including user account provisioning, access management, and application permission updates.<br>• Provide timely support by addressing IT tickets and escalating more complex issues as needed.<br>• Troubleshoot and resolve system-related problems to ensure optimal functionality of business applications.<br>• Facilitate employee onboarding and offboarding processes by setting up or deactivating accounts and coordinating with HR for smooth transitions.<br>• Administer and maintain collaboration tools like SharePoint, shared drives, and shared inboxes, ensuring proper access controls and organization.<br>• Act as a liaison between internal teams and Managed Service Providers (MSPs), monitoring service quality and ensuring timely resolution of issues.<br>• Manage mobile devices by overseeing provisioning, upgrades, inventory tracking, and resolving carrier-related issues.<br>• Prepare and review invoices for IT vendors and carriers, ensuring accuracy before approval and assisting in tracking IT expenses.<br>• Support security and compliance activities, including conducting access reviews and enforcing IT policies.<br>• Provide technical assistance to various departments, addressing operational support needs and resolving ad hoc requests.
Key Responsibilities:<br><br>Maintain and update JAMF Pro and JAMF School management platforms<br>Perform routine system and maintenance tasks, including OS updates across Mac and iOS devices<br>Manage and resolve service tickets for Apple device issues<br>Fine-tune and write scripts to automate processes and deployment<br>Troubleshoot and resolve issues related to apps, file locations, OS changes, and hardware repairs<br>Test new OS versions and applications on various Apple devices<br>Prepare, repair, and redistribute devices as needed<br>Keep apps up-to-date and troubleshoot application-related issues<br>Monitor and respond to device support tickets, ensuring timely resolution<br>Deploy devices physically, including large projects like the new performing arts center<br>Provide white glove customer service, gather feedback, and collaborate effectively within the IT team<br>Assist with budgeting and forecasting for Apple device refreshes<br>Troubleshoot occasional Windows overlaps within a primarily Mac environment<br>Work closely with both technical and non-technical school staff, demonstrating excellent communication and teamwork skills<br>Required Qualifications:<br><br>Minimum 4 years of professional experience as a JAMF/Apple device administrator<br>Strong experience with JAMF Pro, JAMF School, Apple School Manager, and Apple Volume Purchasing<br>Advanced knowledge of Apple device management, scripting, deployment, and troubleshooting<br>Ability to support large environments (1,000+ devices)<br>Customer-focused mindset, strong interpersonal skills, and a commitment to high-quality service<br>Experience in educational environments is highly preferred but not required<br>Proven ability to work onsite full-time and flexibly (11am–7pm or 8am–6pm), including support for school events outside regular hours<br>Top Three Skills/Experience:<br><br>Deep expertise with JAMF Pro and Apple School Manager<br>Scripting and automation for device management<br>Strong customer service focus with team collaboration abilities<br>Position Logistics:<br><br>Contract-to-hire; initial duration: 3 months<br>Fully onsite (5 days/week) in Santa Monica, CA<br>Flexible schedule to accommodate school events; typical hours 11am–7pm or 8am–6pm