<p>We are seeking a Membership Administrator to manage member records, assist with renewals, and provide customer support related to membership services.</p><p><strong>Responsibilities:</strong></p><ul><li>Process new memberships, renewals, and cancellations</li><li>Update and maintain membership databases</li><li>Respond to member questions by phone and email</li><li>Prepare membership reports and correspondence</li><li>Support events, outreach, and member engagement efforts</li></ul>
<p><strong>Membership Manager</strong></p><p><strong>Brief Job Description:</strong></p><p>The Membership Manager oversees membership recruitment, retention, engagement, and service to support organizational growth and member satisfaction.</p><p><strong>Responsibilities:</strong></p><ul><li>Develop and manage membership outreach and retention efforts</li><li>Serve as the primary contact for member inquiries and concerns</li><li>Track membership renewals, applications, and database accuracy</li><li>Coordinate member events, communications, and benefits</li><li>Analyze membership trends and prepare performance reports</li><li>Collaborate with marketing and leadership on engagement strategies</li></ul>
We are looking for a Membership Supervisor to support membership operations for a government-affiliated organization in Oakland, California. This is a Contract position for a hands-on leader who can guide a small team, maintain high standards for data and payment accuracy, and serve as a trusted resource for complex membership matters. The ideal candidate brings strong supervisory experience, advanced spreadsheet skills, and the ability to balance detailed review work with responsive member support.<br><br>Responsibilities:<br>• Lead and mentor a team of five membership specialists, providing day-to-day direction, feedback, and support across core membership activities.<br>• Review membership records and data entry output to confirm information is entered correctly and processed in line with established standards.<br>• Oversee dues payment workflows and examine reconciliation results to help maintain accurate financial and membership records.<br>• Conduct audits and quality checks on membership transactions, payment activity, and related documentation to identify and resolve discrepancies.<br>• Interpret membership policies, eligibility rules, and procedural guidelines to help staff address questions consistently and accurately.<br>• Support employee development through coaching, performance discussions, and corrective guidance when needed.<br>• Act as the primary escalation contact for challenging member concerns, working directly with individuals to resolve sensitive or unresolved issues.<br>• Collaborate with internal teams, IT partners, and outside consultants to troubleshoot system questions and improve database-related processes.<br>• Assist with UnionWare functions, data exports, issue tracking, and other operational improvements, including work tied to broader system and process updates.
<p>We are hiring a Customer Service Administrator to provide administrative support while assisting customers with inquiries, orders, and service requests.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer calls, emails, and online inquiries</li><li>Process orders, service requests, and account updates</li><li>Maintain accurate customer records and documentation</li><li>Coordinate with internal departments to resolve issues</li><li>Assist with reporting, filing, and other administrative tasks</li></ul>