We are looking for a skilled DevOps Engineer to oversee technical support operations and champion efficient system management for our team in New Orleans, Louisiana. This role requires a combination of hands-on problem-solving and leadership capabilities to ensure smooth workflows and effective collaboration across departments. Ideal candidates will have expertise in cloud technologies and automation tools, with a focus on delivering high-quality solutions.<br><br>Responsibilities:<br>• Manage and resolve complex technical issues, ensuring timely and effective solutions that align with organizational goals.<br>• Lead cross-functional collaboration to address challenges and improve operational efficiency.<br>• Advocate for customer needs by managing expectations and delivering exceptional service.<br>• Support change management initiatives, including documentation and issue tracking.<br>• Drive the adoption of automation tools and practices to enhance system reliability.<br>• Oversee the implementation and maintenance of infrastructure using tools like Kubernetes, Terraform, and Ansible.<br>• Participate in leadership meetings to provide insights and recommendations for process improvements.<br>• Monitor and optimize cloud-based systems, particularly within AWS environments.<br>• Facilitate team enablement and training to ensure consistent technical proficiency.

• Proven experience with Amazon Web Services (AWS) and cloud-based infrastructure.<br>• Strong background in DevOps practices, including CI/CD pipelines and automation.<br>• Proficiency in Kubernetes for container orchestration and management.<br>• Hands-on expertise with configuration tools such as Ansible and Terraform.<br>• Demonstrated ability to lead teams and collaborate effectively across departments.<br>• Excellent problem-solving skills with a proactive approach to technical challenges.<br>• Familiarity with change management processes and documentation.<br>• Effective communication skills to convey technical concepts and solutions.

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