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2 results for Desktop Support Analyst in New Castle, PA

Desktop Support Technician

Coraopolis, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Technician to provide hands-on technical support for end users in Moon Township, Pennsylvania. This Long-term Contract opportunity is ideal for someone with strong desktop support experience who can maintain reliable device performance, resolve user issues efficiently, and contribute to a stable IT environment. The role focuses on supporting Windows-based systems, workplace productivity tools, device deployment activities, and core infrastructure needs in a manufacturing setting. Responsibilities: • Deliver on-site technical assistance for employees using Windows-based workstations, laptops, and mobile devices. • Prepare, image, configure, and deploy end-user equipment while ensuring devices are ready for business use. • Troubleshoot issues related to Microsoft 365 applications, collaboration platforms, wireless connectivity, and peripheral hardware. • Coordinate hardware refresh efforts, move user data to replacement devices, and assist with software installation and update activities. • Maintain accurate records for company technology assets and support day-to-day device lifecycle management. • Investigate basic network and infrastructure problems and provide support for IT operations within data center environments as needed. • Follow established service management practices for incidents, changes, and recurring technical issues. • Produce and update technical reference materials such as standard operating procedures, support guides, and knowledge base content.
2026-07-16T00:00:00Z

Support Technician III

New Castle, PA
onsite
Permanent / Full Time
62400 - 81120 USD / Yearly
We are looking for an experienced Support Technician III to provide advanced technical support in a manufacturing environment in New Castle, Pennsylvania. This role is focused on maintaining end-user systems, resolving complex desktop and device issues, and supporting a reliable technology experience across the organization. The ideal candidate brings strong hands-on knowledge of Windows platforms, endpoint management, and enterprise support tools, along with a practical, service-oriented approach to troubleshooting. Responsibilities: • Deliver advanced desktop and help desk support by diagnosing and resolving hardware, software, and connectivity issues for end users. • Configure, deploy, and maintain PCs and enterprise devices while ensuring alignment with organizational standards and compliance requirements. • Administer and support Windows 10 and Windows 11 environments, along with Microsoft 365 applications and related productivity tools. • Build, manage, and deploy system images using modern provisioning and endpoint deployment solutions, including tools such as Autopilot. • Use PowerShell to automate routine support activities, assist with software deployment, and address system remediation needs. • Support Active Directory tasks such as user account assistance, access updates, and device-related administration. • Track incidents and service requests through help desk and problem management platforms, maintaining accurate documentation and timely follow-up. • Collaborate with internal IT teams to troubleshoot escalated technical issues and improve workstation performance and support processes.
2026-07-28T00:00:00Z