<p>We are looking for an IT Support Specialist to join our team in Cape Coral, Florida. This is a contract to permanent position, fully onsite Monday to Friday. </p><p><br></p><p>In this dynamic role, you will provide critical technical assistance to end-users and support the IT department in maintaining a secure and efficient technological environment. This opportunity offers the potential for long-term growth within our organization.</p><p><br></p><p>Responsibilities:</p><p>• Deliver prompt technical support for hardware, software, and network-related issues to end-users.</p><p>• Install, configure, and maintain IT systems, including hardware and software applications.</p><p>• Monitor and ensure optimal performance of network infrastructure, including routers, switches, and firewalls.</p><p>• Perform regular system updates, upgrades, and maintenance to enhance security and efficiency.</p><p>• Maintain detailed documentation of IT processes, system configurations, and troubleshooting steps.</p><p>• Collaborate with the IT Administrator to identify and implement improvements to IT systems.</p><p>• Provide training and guidance to users on the effective use of IT tools and best practices.</p><p>• Address service desk tickets and resolve technical issues in a timely manner.</p><p>• Diagnose and troubleshoot hardware and software problems to minimize downtime.</p>