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1 result for It Support Analyst Level 2 in Naples, FL
- Barefoot Beach, FL
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- <p><strong>Service Desk Analyst – Level 1</strong></p><p>Full-time position, 6 month Contract-To-Permanent</p><p>Onsite in Bonita Springs, FL</p><p>$22-25/hour during onboarding period; $55-60K salary at conversion</p><p><br></p><p><strong>Day In the Life</strong></p><p>Handle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)</p><p>Support ~30–35 calls per day (team handles ~250/day total)</p><p>Troubleshoot and resolve issues across:</p><ul><li>Workstations</li><li>Mobile devices</li><li>Proprietary software</li><li>Printers</li></ul><p>Assist with tasks such as:</p><ul><li>Password resets and account unlocks (Active Directory – light use)</li><li>Email signature updates</li><li>Access requests</li><li>Break/fix troubleshooting</li></ul><p>Escalate complex issues to L2 team as needed</p><p>Follow structured troubleshooting processes to identify and resolve issues efficiently</p><p><br></p>
- 2026-06-29T00:00:00Z