<p>We are looking for an experienced Service Delivery Manager to lead, bring structure, and oversee a service desk operations in Davenport, Iowa. This role requires a proactive leader who can ensure seamless service delivery, provide technical expertise, and drive continuous improvement across teams. The ideal candidate will possess strong leadership skills and a deep understanding of IT Networks, tools, and processes as this role will be the high level technical lead. To learn more about this new opportunity within a growing company, please apply now, call 319-362-8606, or email your resume direct to Shawn M Troy - Technology PRactice DIrector with Robert Half (email information is on LinkedIn).</p><p><br></p><p>Responsibilities:</p><p>• Supervise the daily operations of the service desk and managed services teams to ensure high-quality service delivery.</p><p>• Act as a senior escalation point for resolving complex technical issues with efficiency.</p><p>• Provide mentorship and guidance to engineers, supporting their growth and attention to detail.</p><p>• Develop and refine operational workflows to enhance service consistency and reliability.</p><p>• Collaborate with cross-functional teams to align service delivery processes with organizational goals.</p><p>• Monitor and maintain network systems, ensuring optimal performance and security.</p><p>• Implement best practices for patch management and endpoint protection to safeguard systems.</p><p>• Utilize network monitoring tools to promptly identify and address potential issues.</p><p>• Drive initiatives to improve customer satisfaction and operational efficiency.</p><p>• Ensure compliance with ITIL standards and industry best practices.</p>
