Call Center Representative Jobs in Middle River, MD

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Call Center Representative

Middle River, MD
onsite
Temporary / Contract
18 - 23 USD / Hourly
We are looking for a service-focused Call Center Representative to support customers from our Maryland location within the Energy/Natural Resources industry. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and enjoys helping customers resolve questions efficiently. In this role, you will manage a steady flow of inbound calls, research account details across multiple systems, and create positive experiences through accurate and empathetic support. Responsibilities:<ul><li>Respond to a large volume of incoming customer calls with professionalism, patience, and a solutions-oriented approach.</li><li>Guide customers through questions related to services, account details, and general support needs while providing clear and accurate information.</li><li>Use several computer programs at once to locate records, review relevant details, and complete tasks efficiently during live calls.</li><li>Address customer concerns with empathy and sound judgment to help achieve timely and satisfactory resolutions.</li><li>Record call details thoroughly and maintain up-to-date customer information within internal systems.</li><li>Partner with coworkers and cross-functional teams when issues require additional research or escalation.</li><li>Consistently work toward service goals and quality expectations established for the call center team.</li><li>Keep current on company guidelines, service updates, and industry-related information to support accurate customer communication.</li></ul>
2026-11-02T00:00:00Z

Medical Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
17 - 22 USD / Hourly
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service. Responsibilities:<ul><li>Manage high volumes of inbound calls from the public, providing accurate information and support.</li><li>Follow established scripts and protocols to ensure consistent communication.</li><li>Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.</li><li>Ask clarifying questions to understand caller needs and minimize errors.</li><li>Direct callers to the appropriate departments or resources based on their concerns.</li><li>Accurately document call details and interactions in the system.</li><li>Protect caller confidentiality and adhere to organizational policies.</li><li>Escalate complex or urgent issues in accordance with provided guidelines.</li><li>Work collaboratively with team members to ensure smooth operations.</li></ul>
2026-11-06T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately. Responsibilities:• Respond to customer inquiries via phone, email, and chat• Resolve issues and document outcomes in CRM systems• Escalate complex issues to internal teams• Identify service trends and improvement opportunities
2026-10-26T00:00:00Z

Contractor Connect - Claims Services Representative

Newark, DE
onsite
Temporary / Contract
18 - 18 USD / Hourly
We are looking for a customer-focused Claims Services Representative to support claim-related inquiries and administrative processes for a long-term contract opportunity in Newark, Delaware. This position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and can deliver dependable service to customers and internal partners. The role centers on handling claim documentation, providing timely updates, and helping ensure each case moves forward accurately and efficiently. Responsibilities:• Respond to customer and stakeholder questions regarding claim status, documentation, and next steps with professionalism and clarity.• Review incoming claim information for completeness and accuracy, and enter details into internal systems in a timely manner.• Coordinate with adjusters, service teams, and other internal partners to support the progress of active claims.• Maintain organized claim records by updating files, tracking communications, and documenting actions taken on each case.• Follow established procedures to process claim-related transactions and escalate issues that require additional review.• Communicate with claimants and relevant parties to obtain missing information and help prevent delays in resolution.• Monitor assigned workloads to ensure service standards are met while balancing multiple tasks effectively.
2026-10-29T00:00:00Z

4 results for Call Center Representative in Middle River, MD