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2 results for Desktop Support Technician in Mentor, OH
- Akron, OH
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Akron, Ohio. This Long-term Contract position is ideal for someone who enjoys solving workstation, account, and operating system issues in a fast-paced support environment. The role focuses on maintaining reliable desktop performance, addressing service requests efficiently, and delivering a positive user experience across Microsoft-based systems.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and operating system issues submitted through the service desk.<br>• Diagnose and resolve common hardware, software, and account-related problems while escalating more complex incidents when needed.<br>• Support users working with Microsoft Windows 10 and Windows 11 by troubleshooting performance, access, and configuration concerns.<br>• Manage user account tasks within Active Directory, including access updates, password support, and basic administrative changes.<br>• Track, update, and close service desk tickets with accurate notes, clear status details, and timely follow-through.<br>• Install, configure, and maintain end-user computing devices to ensure dependable day-to-day functionality.<br>• Assist with routine workstation setup, software deployment, and basic system changes as directed by support procedures.
- 2026-05-15T00:00:00Z
- Cleveland, OH
- onsite
- Temporary / Contract
- 15.8365 - 18.337 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support classroom and staff technology operations for a Contract assignment in Cleveland, Ohio. This role is ideal for someone who enjoys hands-on technical work and takes pride in preparing equipment so end users can work effectively. The position will focus on device setup, organization, and basic troubleshooting while contributing to day-to-day technology readiness across the district.<br><br>Responsibilities:<br>• Prepare computers, laptops, and other technology assets by cleaning, sanitizing, and readying them for reassignment or deployment.<br>• Configure and reset devices so they can be returned to service efficiently and accurately.<br>• Assist with the installation and arrangement of classroom and office equipment for teachers and staff members.<br>• Provide support for hardware such as desktops, laptops, and interactive classroom display tools, including smart boards.<br>• Maintain accurate records of inventory, device condition, and completed tasks using spreadsheets and internal tracking resources.<br>• Organize technology materials and equipment to support project activity and ensure materials are easy to locate and distribute.<br>• Collaborate with team members to complete device staging, preparation, and rollout work within established timelines.<br>• Follow standard technical procedures and resolve straightforward computer and hardware issues as they arise.
- 2026-05-11T00:00:00Z