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1 result for Desktop Support Analyst in Mason, MI
- East Lansing, MI
- onsite
- Permanent / Full Time
- 40000 - 50000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable frontline technical assistance for customers experiencing connectivity, device, and service-related issues. This role supports a wide range of equipment and end-user technologies, ensuring problems are assessed efficiently and resolved with a high standard of service. Based in East Lansing, Michigan, the position requires strong troubleshooting discipline, accurate documentation, and timely escalation when advanced support is needed.<br><br>Responsibilities:<br>• Diagnose and resolve routine technical problems involving routers, optical network terminals, set-top equipment, wireless networks, and access points.<br>• Assist users with issues affecting connected home and consumer technology, including smart televisions, streaming hardware, and internet-enabled devices.<br>• Follow established support workflows, knowledge articles, and diagnostic tools to address common incidents in a consistent manner.<br>• Escalate more advanced or persistent problems to higher-level support teams, providing thorough notes on findings and actions already completed.<br>• Create, classify, and maintain service tickets with accurate status updates throughout the support process.<br>• Record customer communications, troubleshooting activity, and final resolutions to support service continuity and future follow-up.<br>• Keep account information current while processing activations, service modifications, and other support-related updates.
- 2026-05-08T00:00:00Z