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6 results for Help Desk Analyst Ii in Malibu, CA

Help Desk Analyst II

Los Angeles, CA
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst II to support end users and maintain reliable day-to-day IT operations in Los Angeles, California. This contract position with permanent potential is ideal for someone who enjoys resolving technical issues across desktop, server, and network environments while delivering responsive support. The role requires strong troubleshooting ability, sound judgment when prioritizing incidents, and confidence working with Windows, Azure, and Active Directory. Responsibilities: • Diagnose and resolve hardware, software, server, and network issues to minimize disruption for users and business operations. • Manage service desk requests from intake through closure, ensuring timely updates, accurate documentation, and proper follow-through on each issue. • Escalate more complex incidents to the appropriate technical teams while supplying clear troubleshooting details and relevant system information. • Provide hands-on support for Microsoft Windows environments, including workstation setup, configuration, and issue resolution. • Administer user accounts and access permissions within Active Directory to support onboarding, changes, and account maintenance. • Assist with Azure-related support tasks, including user access, connectivity concerns, and basic cloud environment troubleshooting. • Track recurring technical problems, identify patterns, and recommend practical solutions to improve service quality and response times.
2026-07-11T00:00:00Z

Sr. Service Desk

Los Angeles, CA
onsite
Temporary / Contract
35 - 37 USD / Hourly
We are seeking an experienced and dedicated Sr Service Desk specialist to join our client's team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. This role is fully onsite in Los Angeles, CA. Responsibilities:• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.• Maintain clear and attentive communication while assisting executives and other users with technical challenges.• Document all support activities thoroughly to ensure accurate tracking and resolution.• Collaborate with team members to identify and implement solutions for recurring technical issues.• Provide guidance and training to users on system functionalities and best practices.• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.• Stay updated on current technologies to better support end users and improve service delivery.• Adhere to organizational policies and procedures while maintaining a high level of integrity.• Utilize remote access tools effectively to troubleshoot and resolve issues.• Support system changes or upgrades as needed, ensuring minimal disruption to operations.
2026-07-07T00:00:00Z

QA Analyst L2

Burbank, CA
onsite
Temporary / Contract
52 - 55 USD / Hourly
We are looking for a Level 2 QA Analyst to support privacy and website compliance initiatives in Southern California. This is a Long-term Contract position focused on ensuring applications, workflows, and data-handling practices align with regulatory expectations and internal quality standards. The role works closely with business, legal, compliance, and technology stakeholders to assess requirements, coordinate testing efforts, and confirm that privacy-focused solutions are delivered accurately and reliably. Responsibilities:• Build and carry out test strategies, test plans, and detailed test cases to evaluate privacy-related business and system requirements.• Verify that consent management processes, data subject request workflows, and handling of sensitive information function as intended and meet compliance expectations.• Perform functional, integration, and user acceptance testing for website and privacy compliance initiatives, documenting outcomes clearly.• Record, prioritize, and monitor defects through resolution while partnering with cross-functional teams to address root causes and retesting needs.• Produce QA artifacts such as traceability matrices, validation reports, test evidence, and defect summaries to support compliance reviews and audit readiness.• Maintain end-to-end traceability between requirements, test scenarios, execution results, and final validation status.• Review business and regulatory requirements to identify gaps, improve testability, and confirm complete test coverage.• Communicate testing progress, quality risks, compliance concerns, and critical issues to stakeholders, including recommendations for mitigation.• Assess opportunities to strengthen QA processes, reporting practices, and repeatable automation for compliance-focused testing activities.
2026-06-24T00:00:00Z

QA Analyst L2

Torrance, CA
onsite
Temporary / Contract
36 - 40 USD / Hourly
We are looking for a QA Analyst to support the testing of connected vehicle platforms, digital products, and mobile IoT applications. This role will be responsible for validating customer-facing applications and services across vehicle platforms, ensuring quality throughout the software development lifecycle for both new product development and in-market support initiatives.The ideal candidate will have strong experience in software testing, system analysis, mobile application testing, and defect management within Agile environments. This position requires collaboration with cross-functional teams to identify issues, validate solutions, and ensure seamless performance of connected vehicle technologies and digital experiences. Key Responsibilities:· Test connected vehicle platforms, digital products, mobile applications, and IoT services across vehicle programs and releases.· Execute functional, integration, regression, and end-to-end testing activities for web, mobile, and embedded systems.· Analyze system requirements, business requirements, and data flows to develop effective test strategies and test cases.· Identify, document, track, and validate defects using Jira and related defect management tools.· Support software releases within CI/CD environments and validate deployments across multiple testing stages.· Perform mobile application testing for both iOS and Android platforms.· Collaborate with development, product, engineering, and business stakeholders across multiple teams and regions.· Support API and database validation activities to ensure data accuracy and system reliability.· Participate in Agile ceremonies and contribute to continuous quality improvement initiatives.
2026-07-07T00:00:00Z

Business Systems Analyst

Burbank, CA
onsite
Temporary / Contract
59 - 61 USD / Hourly
We are looking for an experienced Business Systems Analyst to support privacy-focused business and technology initiatives in Southern California. This Long-term Contract position will work closely with business leaders, compliance partners, and technical teams to define needs, improve processes, and shape practical solutions that align with regulatory expectations and organizational goals. The role requires strong analytical thinking, clear documentation, and the ability to guide discussions with both technical and non-technical stakeholders in an onsite environment four days per week. Responsibilities:• Partner with project leaders, business sponsors, and key stakeholders to define initiative goals, expected outcomes, and overall business scope.• Examine complex operational challenges and convert findings into structured, scalable recommendations that support long-term business needs.• Lead discovery sessions with senior stakeholders and subject matter experts to capture detailed business needs, process expectations, and user scenarios.• Organize and facilitate workshops, interviews, and stakeholder meetings to gather requirements, clarify priorities, and build consensus across teams.• Translate business needs into well-defined functional requirements and communicate them clearly to developers, architects, and delivery teams.• Review current processes and systems to identify gaps, inefficiencies, risks, and opportunities for improvement, including privacy and compliance considerations.• Produce and maintain core analysis artifacts such as requirements documents, process maps, workflow diagrams, mock-ups, and traceability records.• Collaborate with cross-functional teams to support solution design, validate that outcomes meet business and regulatory expectations, and assist with audit readiness activities.• Support planning and execution activities across the project lifecycle, ensuring requirements remain aligned through design, testing, and implementation.
2026-07-05T00:00:00Z

Sr Service Desk

Los Angeles, CA
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are looking for an experienced Sr Service Desk specialist to provide high-quality remote technical support for users in California. This contract opportunity is ideal for someone who communicates confidently, delivers excellent customer service, and thrives in a detail-oriented environment supporting a fast-paced organization. The role focuses on resolving service desk issues efficiently, documenting support activity thoroughly, and assisting employees with day-to-day technology needs. Responsibilities: • Deliver remote technical assistance to end users by diagnosing and resolving hardware, software, access, and connectivity issues in a timely manner. • Provide attentive support to employees and senior stakeholders, ensuring a detail-oriented and service-oriented experience with every interaction. • Record incidents, troubleshooting steps, resolutions, and follow-up actions accurately within support documentation systems. • Escalate complex technical problems when needed and coordinate with internal teams to drive issues through to resolution. • Monitor incoming service requests, prioritize workload effectively, and maintain consistent response times across multiple support channels. • Guide users through remote access and other standard technology tools, helping them remain productive with minimal disruption. • Contribute to operational continuity by supporting service desk processes and assisting with technical changes as assigned. • Uphold a consistent and detail-oriented approach that aligns with a structured workplace culture and high-touch support expectations.
2026-07-08T00:00:00Z