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2 results for Tech Support Manager in Lutz, FL
- Tampa, FL
- onsite
- Temporary
- 22.8 - 26.4 USD / Hourly
- We are looking for a skilled and customer-focused Desktop Support Analyst to join our team in Tampa, Florida. In this long-term contract role, you will provide Level 2 technical support to end-users, addressing hardware, software, and network-related issues. The ideal candidate will possess strong troubleshooting skills and a proactive approach to solving IT challenges, ensuring smooth operations in a fast-paced environment.<br><br>Responsibilities:<br>• Deliver Level 2 technical support for desktops, laptops, printers, and peripherals, addressing hardware, software, and network issues.<br>• Diagnose and resolve technical problems with operating systems such as Windows and macOS, as well as software applications and connectivity issues.<br>• Perform light hardware installations, including setting up monitors, docking stations, and other peripherals to ensure proper functionality.<br>• Manage and track support tickets through an IT service management system, ensuring timely resolutions and clear communication with users.<br>• Create and maintain detailed documentation of IT support activities, including troubleshooting steps and hardware/software inventories.<br>• Conduct routine maintenance tasks, such as applying updates, resetting passwords, and ensuring devices comply with IT policies.<br>• Provide basic support for Office365 applications, including Outlook, Teams, and OneDrive.<br>• Assist with the setup and troubleshooting of audio-visual equipment, such as projectors, speakers, and video conferencing tools.<br>• Collaborate with team members to escalate complex issues and ensure effective problem resolution.
- 2026-03-23T00:00:00Z
- Saint Petersburg, FL
- onsite
- Permanent
- 50000 - 70000 USD / Yearly
- <p>A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul><p><br></p>
- 2026-03-26T00:00:00Z