<p>We are seeking an experienced Low Voltage Service Manager to join our team in Land O'Lakes. This contract role provides the opportunity to oversee technical operations and manage technicians within a dynamic and rapidly growing company. You will play a vital role in ensuring smooth daily operations and maintaining high standards of service delivery.</p><p><br></p><p>Responsibilities:</p><ul><li><strong>Lead and develop teams</strong>: Guide, train, and promote professional standards for service technicians and coordinators, fostering a culture of accountability, respect, and adaptability.</li><li><strong>Operational excellence</strong>: Oversee scheduling and dispatch, ensure jobs are delivered on time and to quality standards, identify process gaps, and implement improvements.</li><li><strong>Customer relationship management</strong>: Act as main escalation point for service issues, communicate clearly and professionally with stakeholders, and prioritize speedy, solutions-oriented resolution.</li><li><strong>Compliance and documentation</strong>: Maintain strict adherence to local codes, safety standards, and company policies while ensuring thorough and accurate service records and documentation.</li><li><strong>Financial oversight</strong>: Monitor department budget, labor costs, profitability, and report performance metrics, seeking opportunities for growth and operational efficiency.</li><li><strong>Maintenance program leadership</strong>: Design, implement, and continuously improve preventive maintenance programs, service agreements, and inspection schedules, working with sales to drive renewals and retain customers.</li></ul><p><br></p>

<ul><li>Associate’s or Bachelor’s degree preferred, with 3+ years of experience in low voltage systems and at least 3 years in a leadership/management role.</li><li>Strong technical expertise in low voltage technology, troubleshooting, and blueprint reading.</li><li>Clear, direct communicator—skilled in both written and verbal interaction.</li><li>Highly organized, decisive, and comfortable making judgment calls in fast-paced environments.</li><li>Proficient with service management software, Microsoft Office, and mobile apps.</li><li>Adaptable, hands-on leader who maintains professionalism and prioritizes teamwork and solutions, even during rapid change or high-pressure situations.</li></ul><p><br></p>

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