<p>*Email brendan.steele@rht(.com) for consideration*</p><p><br></p><p>Robert Half (Technology Solutions) is searching for a Technical Support Specialist for a Municipality with a background in the Public Sector (or interest in supporting City Org). If this sounds like your background, then this Sr. Technical Support Specialist role is for you. For this opportunity, you will work onsite in West LA, CA area.</p><p><br></p><p><strong>Position</strong>: Senior Technical Support Specialist (Municipal & IT)</p><p><strong>Hours/Duration</strong>: 40 hrs/wk, M-F, PST Hours, CTH/FTE</p><p><strong>Top Skills</strong>: Public Safety Systems + Microsoft Tech Support</p><p><strong>Onsite/Remote</strong>: <em>Onsite</em></p><p><strong>Company:</strong> Public Sector / Public Safety / Fire Department / City Hall / Local Gov / Municipality</p><p><br></p><p><strong>JD:</strong></p><ul><li><strong>Focus</strong>: Tech & Systems Support for Fire, Dispatch, Public Safety, Org Users</li><li><strong>Learning Opportunities</strong>: Ambulances/Vehicles, Drones, Dispatch, Public Safety, City Hall, Fire Dept Tech – New / Exciting Projects & Technologies</li><li><strong>General IT & Microsoft Support</strong>: Broken Laptop/PC Issues, Endpoints & Peripherals, Office Automation (Desktop/Printer, Email Flow, System Design) | Windows/PC, M365, File Shares & Archiving, Teams AV Conference Meetings</li><li><strong>Vehicle Techn Support</strong>: Battalion Vehicles, Fire Trucks (Mobile Devices / Tablets built into Vehicles - Radio/Wi-Fi/Cellular)</li><li><strong>White-Glove Support</strong>: Uniform Commanders, Battalion Chiefs, Executives | Vendor Management</li><li><strong>Public Sector/Safety Tech</strong>: CADs, RMS, Body/Dash Cams, Radio, Vehicle Systems, LPR, CCTV</li></ul><p><strong>Benefits</strong>:</p><ul><li><em>Sign-On/Annual Bonus</em></li><li><em>M/D/V</em></li><li><em>Holiday Pay (12/yr)</em></li><li><em>Vacation Pay (10/yr)</em></li><li><em>Admin or Sick Leave (10/yr)</em></li><li><em>Life/Disability, Retirement</em></li><li><em>Comp Program ($50/Month)</em></li></ul>
<p>**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193****</p><p><br></p><p>We are looking for a highly skilled Senior Support Specialist to join our client in Beverly Hills that is in the public safety industry and this individual will be providing dedicated IT and technical support across three fire stations. This role involves supporting mission-critical applications, fire-specific systems, and general IT infrastructure to ensure seamless operations. This is a long-term contract position, offering an opportunity to work in a dynamic and impactful environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for vendor-managed systems, including troubleshooting, scheduling upgrades, and maintaining accurate system documentation.</p><p>• Oversee the implementation, testing, and ongoing maintenance of public safety systems such as Computer Aided Dispatch, Records Management Systems, and station alerting tools.</p><p>• Provide hands-on technical support for mobile and in-vehicle devices, including firetruck communication systems, radios, and modems.</p><p>• Manage and resolve complex hardware and software issues within fire stations and mobile command vehicles.</p><p>• Train fire department personnel on IT best practices and ensure they are equipped to use critical systems effectively.</p><p>• Collaborate with the city’s IT team to address both fire-specific and general municipal IT needs.</p><p>• Evaluate, test, and debug municipal and public safety applications to meet operational requirements.</p><p>• Coordinate schedules for routine IT projects and ensure timely delivery of support services.</p><p>• Assist with office automation and mobile device management citywide, balancing competing priorities effectively.</p>
<p>We are seeking an on-site Desktop Support Technician to join our IT team and deliver exceptional end-user and desktop support across approximately 80 devices. This role will work directly in our IT quad alongside two Level 2 support technicians, helping manage early-stage PC lifecycle and providing hands-on troubleshooting for hardware and software issues.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide daily desktop and end-user support for internal staff, handling tasks such as password resets, Active Directory management, software installations, wireless connectivity, and IP phone resets.</li><li>Perform PC imaging and deployment, with a preference for experience using Autopilot and USMT for data transfers.</li><li>Troubleshoot computer hardware and software problems, collaborating with Level 2 team members for escalated concerns.</li><li>Manage ticket resolution using Freshservice (or similar ticketing systems) to ensure timely and accurate responses to support requests.</li><li>Assist in early-stage PC lifecycle management, including setup, imaging, and deployment for approximately 80 devices.</li><li>Support SCCM and/or Intune environments as needed during imaging and configuration tasks.</li></ul>
We are looking for a success-driven and knowledgeable Customer Support Specialist to join our team in Redondo Beach, California. In this role, you will provide exceptional support to customers, focusing on electric bikes and ensuring their satisfaction with our products and services. This is a fantastic opportunity to combine your expertise in e-bikes with a customer-oriented mindset in a fast-paced and innovative environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.<br>• Provide expert advice and solutions to customers regarding e-bike functionality, features, and troubleshooting.<br>• Assist customers in resolving connectivity issues and other technical challenges with their e-bikes.<br>• Maintain accurate and detailed records of customer interactions and resolutions in the system.<br>• Collaborate with internal teams to address and resolve customer concerns effectively.<br>• Guide customers through the purchasing process, offering support with product selection and order placement.<br>• Stay up-to-date on the latest e-bike technologies and company offerings to provide accurate information.<br>• Deliver exceptional customer service, ensuring a positive experience at every touchpoint.<br>• Identify opportunities to improve customer satisfaction and suggest process enhancements.<br>• Work efficiently in a dynamic environment, balancing multiple tasks and priorities.
<p>We are seeking a Tech Lead for our client in the South Bay. The ideal candidate will have 5-10 years of experience in developing large-scale enterprise applications backend systems and experience in senior technical role such as technical lead team lead or another hands-on leadership roles. The Tech lead in this role will work with Digital Services Development and will deliver exceptional support to develop meaningful digital experience and strengthen customer experience. The Tech Lead will support all digital applications architecture development production support and solutioning.</p><p>This candidate must have: </p><p>- Strong experience in Java/J2EE and related open-source frameworks Spring Boot Spring Integration Spring Data JPA Hibernate etc.</p><p>- Experience with public cloud providers, particularly AWS.</p><p>- Proficient in Micro Services/backend development event-driven architectures and building enterprise integration solutions with various application servers and messaging systems JBoss/WebSphere Application server Kafka Red Hat AMQ JMS and others</p><p>- Familiar with containerized app deployments Docker Kubernetes framework or Red Hat OpenShift Server less Architecture.</p><p>- Experience in database systems RDMS RDS NoSQL DynamoDB etc.</p><p>- Strong knowledge of object-oriented design patterns- current IT trends modern technology landscape architecture principles and advanced development techniques</p><p>- Agile practices and development methodology expertise</p><p>- Familiarity with DevOps practices and tools for continuous integration and deployment.</p><p><br></p><p><br></p><p><br></p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Valencia, California. This long-term contract position is ideal for someone with a strong background in troubleshooting hardware and software, providing end-user support, and managing desktop setups. If you are passionate about delivering excellent technical support and thrive in a collaborative environment, we encourage you to apply.<br><br>Responsibilities:<br>• Provide hands-on technical support for desktops, including troubleshooting hardware and software issues.<br>• Assist with imaging and configuring PCs using tools such as Autopilot.<br>• Address end-user support requests, including password resets, software installations, and connectivity troubleshooting.<br>• Manage and resolve service desk tickets promptly and efficiently.<br>• Maintain and support Active Directory, ensuring proper user access and permissions.<br>• Collaborate with team members to ensure seamless execution of data transfers and system setups.<br>• Utilize ticketing systems, such as Freshservice, to track and document support tasks.<br>• Offer guidance and training to users on basic technical issues and system usage.<br>• Support the deployment and maintenance of Microsoft Intune for device management.
<p>We are looking for an Technical Sourcer to join our team in Los Angeles, California. In this role, you will leverage your expertise in talent acquisition to identify top technical candidates and match them with client needs. This position offers the opportunity to work in a dynamic environment while building relationships with clients and candidates in the technology industry.</p><p><br></p><p>Responsibilities:</p><p>• Utilize various sourcing methods such as proprietary databases, job boards, networking events, and referrals to identify candidates for technical roles.</p><p>• Match candidates to client needs across IT functional areas, including infrastructure, operations, ERP, AI, software development, DevOps, and cybersecurity.</p><p>• Conduct comprehensive screening and interviews to assess candidate qualifications and suitability for specific roles.</p><p>• Collaborate with clients to understand job requirements and develop strategies for successful placements.</p><p>• Provide post-placement support to candidates, ensuring a smooth transition and continued engagement.</p><p>• Advise clients on hiring strategies, market trends, salary expectations, and talent acquisition techniques.</p><p>• Maintain accurate and detailed records of recruitment activities and candidate interactions.</p><p>• Build and nurture relationships with clients and candidates to expand the network and drive successful placements.</p>
<p>Job Title: Training & Employee Engagement Coordinator</p><p><strong>Position Overview</strong></p><p>We are partnering with a client that is seeking a highly organized and proactive Training & Employee Engagement Coordinator to support the planning and execution of internal training programs and employee engagement initiatives. This role will focus heavily on coordinating in-person training sessions, managing event logistics, and partnering with HR teams to deliver a seamless employee experience.</p><p>The ideal candidate is detail-oriented, people-focused, and comfortable managing multiple priorities, including training logistics, vendor coordination, and system-related projects.</p><p><br></p><p>Key Responsibilities</p><p><strong>Training Coordination & Delivery</strong></p><ul><li>Coordinate and support in-person and virtual training sessions, including scheduling, logistics, and communication</li><li>Prepare training materials, manage attendance tracking, and ensure smooth execution of sessions</li><li>Partner with HR and internal teams to ensure completion of required compliance trainings</li><li>Assist in maintaining and updating training records and documentation</li></ul><p><br></p><p><strong>Event Planning & Employee Engagement</strong></p><ul><li>Plan and execute employee engagement initiatives, including appreciation events, trainings, and internal programs</li><li>Coordinate event logistics such as venue setup, materials, catering, and scheduling</li><li>Partner with vendors and internal stakeholders to ensure successful event execution</li><li>Support employee experience initiatives to enhance engagement and workplace culture</li></ul><p><br></p><p><strong>HR Systems & Administrative Support</strong></p><ul><li>Assist with transitioning and maintaining training content within LMS/HRIS systems</li><li>Support data entry, tracking, and reporting for training and HR-related activities</li><li>Collaborate with HR teams to ensure accurate employee records and compliance documentation</li><li>Provide general administrative support related to HR and training programs</li></ul>
<p>We are looking for an experienced Technical Business Analyst with expertise in Adobe Target to join our team in Los Angeles, California. In this role, you will focus on executing and optimizing website A/B tests, managing guest experiences, and contributing to technical implementations. This position requires a hands-on approach and a deep understanding of personalization and web analytics.</p><p><br></p><p>Responsibilities:</p><p>• Execute and manage daily website A/B testing initiatives utilizing Adobe Target.</p><p>• Collaborate with UX, engineering, and marketing to implement and optimize guest experiences.</p><p>• Develop and maintain profile scripts and customer attributes within Adobe Target.</p><p>• Debug and troubleshoot issues using WebSDK, APIs, and data layers.</p><p>• Monitor and analyze web analytics to refine audience targeting and personalization strategies.</p><p>• Ensure seamless integration of Adobe Target with other digital platforms and workflows.</p><p>• Conduct testing and optimization to enhance user experiences.</p><p>• Communicate effectively with stakeholders to provide technical insights and progress updates.</p><p>• Stay updated on advancements in Adobe Experience Platform and related technologies.</p><p>• Provide technical support and guidance for end-to-end implementation processes.</p>
<p>We are looking for a skilled Help Desk Analyst 3 to join our team on a contract with the potential for a permanent position in Los Angeles, California. In this role, you will provide comprehensive IT support for both Windows and Mac environments, ensuring smooth operations across systems and applications. This position is ideal for a proactive individual with a strong work ethic and the ability to deliver exceptional white glove service in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Windows and Mac systems, including desktops, laptops, and mobile devices.</p><p>• Manage the replacement and maintenance of IT systems as needed to ensure optimal performance.</p><p>• Support and troubleshoot Adobe Creative Suite applications for end users.</p><p>• Administer and manage Intune for device and application security.</p><p>• Offer IT assistance for warehouse operations, including Windows PCs, FedEx Ship Manager, Zebra printers, and WorldShip.</p><p>• Deliver executive-level support, including assistance with Sonos systems and other high-priority tasks.</p><p>• Utilize Active Directory and Azure Active Directory for user account management and access control.</p><p>• Respond to service desk tickets efficiently, ensuring timely resolution of technical issues.</p><p>• Troubleshoot and resolve hardware and software issues in mixed Windows and Mac environments.</p><p>• Collaborate with team members to continuously improve IT support processes and practices.</p>